Unlocking Mobile Moments with VMware Workspace ONE Productivity Apps

Do you wonder how often you pull your smartphone out of your pocket (or purse)? Do you feel &#rsquo;separation anxiety&#rdquo; (and I use that term loosely here) if the smartphone is not within arm&#rsquo;s length, especially if you&#rsquo;re not wearing your smartwatch?

If you answered yes to those questions, I don&#rsquo;t believe you are alone. An Internet Trends report famously suggests that an average user pulls out their smartphone 150 timesa day, and each mobile micro-moment lasts between 60 and 90 seconds.Other research estimates the heaviest users touch—tap, type, swipe, click—their smartphones 2,617 times a day, on average.

This paradigm shift requires us to design apps for what we call &#rsquo;mobile moments.&#rdquo; In essence, developers must understand what a user is trying to accomplish during a mobile moment based on considerations—device form factor, information context, aggregated intelligence from multiple business systems and, increasingly, machine learning—to provide the most delightful user experience possible.

VMware Workspace ONE is a digital transformation platform, and we&#rsquo;d like to show you how our suite of mobile productivity apps use the mobile moments design paradigm to deliver consumer-simple, enterprise-secure experiences.

5 Common Mobile Moments in the Enterprise

Rather than focusing on my experiences like in previous blog posts, I asked Adam Chow for his top mobile moments during his summer internship here at VMware. He graciously summarized these moments and recorded videos to showcase them.

1. Joining conference calls.

In our everyday life, we often dial into conference calls on the go. VMware Boxer is a secure email, calendar and contacts app that allows users to dial in with literally two taps. Yes, you heard me right. No more fiddling with finding the right number and the associated passcode. I know it sounds too good to be true, so don&#rsquo;t take my word for it, check it out for yourself.

2. Scheduling meetings.

Oftentimes, we wait to get back to our desk to respond to one-line emails like, &#rsquo;Do you have time for a quick chat?&#rdquo; See how easily you can send your availability and quickly create meetings with co-workers and external business partners using the Boxer app. It is simply amazing.

3. Triaging emails.

A lot of industry research has been done on categorizing email users as pilers, filers and purgers. Pilers are users (like myself) who keep all their emails in the inbox so unread emails are actionable. Filers are users who meticulously aim for a zero inbox and file important emails into folders. Purgers are users who delete emails that are no longer actionable and expect others to send another email if there is a follow-up.

In an enterprise setting, a lot of mobile moments are spent triaging emails. The Boxer app provides features like:

  • Custom swipe gestures so users can personalize how they triage their emails and take quick actions,

  • Bulk triage emails by deleting or moving all at once,

  • Propose new meeting times and

  • Customize quick reply templates and send quick replies to one or more emails.

4. Accessing intranet sites.

A lot of customers roll out Boxer, VMware Browser and VMware Content Locker apps in a mobile app management (MAM) mode. The encryption, data loss prevention, integrated authentication, shared passcode and compliance are built into the app itself without requiring a mobile device management (MDM) profile on the device.

In these environments, users do not have an operating system level per-app VPN tunnel, so the Workspace ONE platform provides a secure tunnel to resources behind the firewall, like intranet sites. This means that when users click an intranet link within an email, they do not get the &#rsquo;404: Page Not Found&#rdquo; error. Instead the site opens seamlessly, and the user can complete their workflow within the mobile moment.

5. Collaborating on enterprise files.

The Content Locker mobile app can aggregate files and folders from over 30 enterprise content repositories. IT can set data loss prevention (DLP) controls in one place and users can securely access, sync and share all their content.

Content Locker supports on-premises repositories, such as Microsoft SharePoint and file shares, as well as cloud repositories, such as Microsoft OneDrive for Business, SharePoint Online, Dropbox and Box. Watch how a team of people interviewing a candidate were able to quickly collaborate during this mobile moment.

These videos offer a quick teaser of how VMware&#rsquo;s suite of mobile productivity apps cater to mobile moments. Stay tuned for exciting innovations that will take this much further. If you are attending VMworld in Vegas, be sure to attend the Monday breakout session, &#rsquo;Learn How to Deliver an Enterprise-Grade Mobile Email Experience with Boxer.&#rdquo;


VMworld 2017 Breakout Session

“Learn How to Deliver an Enterprise-Grade Mobile Email Experience with Boxer”

Add #UEM2222BU via VMworld U.S. schedule builder.

The post Unlocking Mobile Moments with VMware Workspace ONE Productivity Apps appeared first on VMware End-User Computing Blog.

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Partner Exchange and VMworld US: Know Before You Go

Partner Exchange and VMworld US are only a few days away! Before you head to Las Vegas, learn about these can’t-miss events and exclusive opportunities for technology partners.

VMworld and Partner Exchange Keynotes

PEX General Session and Keynotes

ThePartner General Session will be presented by Brandon Sweeney, SVP, Worldwide Sales and Operations andRoss Brown, SVP, Strategic Corporate Alliances. Geta sneak peek atVMworld updates, and hear from key executives onour vision, strategy and insight into the expanding ecosystem opportunity for partners.

New to Partner Exchange,Business Growth Keynoteswill be occurring on Sunday from 1:30–5:00 P.M. These keynotes will focus on three business areas:

  • Cloud Computing [PAR4418KU] (US)
  • Embracing Digital Transformation [PAR4417KU] (US)
  • The Future of Cyber Security [PAR4419KU] (US)

VMworldGeneral Session and Keynotes

Our VMworld general sessions feature top VMware leaders discussing the company&#rsquo;s industry perspective on digital business, transformative technologies and innovation.

Not able to attend? The Monday and Tuesday general sessions will be live streamed from the VMworld.com home page at the following times:

  • Monday, August 28, 09:00–10:30 A.M. PDT
  • Tuesday, August 29, 09:00–10:30 A.M. PDT

Brand new to VMworld, this year&#rsquo;s Showcase Keynotes give conference participants the opportunity to hear from VMware experts on what the newest cloud solutions and innovations are, and where they&#rsquo;re going. Topics include:

  • Delivering New User Experiences with Digital Workspaces,Monday3:30–5:00 P.M.
  • Transforming Networking and Security for the Digital Era, Tuesday 12:30–1:30 P.M.
  • Simplifying and Accelerating Your Multi-Cloud Strategy, Tuesday 2:00–3:00 P.M.
  • Transforming the Data Center to Delivery Any Application on Any Platform, Tuesday 4:00 P.M.–5:30 P.M.

Breakout Sessions for Technology Partners

VMworld and Partner Exchange offer a curriculum of more than 500 breakout sessions, plus a wide range of additional session types to help you create a tailored agenda. At Partner Exchange, be sure to check out these sessions designed exclusively for TAP:

  • How Partners Onboard onto VMware Cloud on AWS
  • Technology Partner Programs and Marketplace Revolution
  • Accelerate Your Partner Technology Solution with Ecosystem Services
  • You Want to Be an NSX Technology Partner – Partner Program and Enablement for the SDDC
  • Are You Ready for Persistent Memory?
  • I Want to Be in the SDDC – Partner Program and Enablement for the Quickest Route to Partner Value With vSphere HTML 5 Plugins
  • Increasing NSX Value with SDDC Automation for Partner Solutions
  • Acting as One: Plug in to vSphere

Having trouble deciding which sessions to attend at VMworld? Recommended VMworld sessions for Technology Alliance Partners include:

  • ISV Tech Partner Ecosystem for VMware Cloud on AWS
  • Discuss Plug-In Experience with vSphere Client
  • Get the Most Out of vRealize Automation: Embracing the vRealize Automation Ecosystem
  • Use Virtualization to Secure Application Infrastructure
  • Why Networking Is at the Heart of Digital Transformation
  • NSX Everywhere: The Network Bridge for On-Premises, Private, and Native Public Clouds

Other VMworld Favorites

Had your fill ofinformative sessions and breakthrough keynotes? Don’t worry, there’s plenty more for you to enjoy! Some event favorites to check out include:

  • Solutions Exchange: a showcase for the latest and best in the industry, the Solutions Exchange features partner booths, lounges, and demonstrations and presentations throughout each day.
  • VMworld Welcome Reception: kick off VMworld with hors d&#rsquo;oeuvres, drinks and camaraderie in the Solution Exchange. Explore vendor offerings, discover the new technologies on display, and get to know each other in a relaxed and convivial atmosphere.
  • Hall Crawl: come to the Solution Exchange for the chance to get up close and personal with the VMware ecosystem, sponsors and exhibitors.
  • Hands-on-Labs:gain special access to the latest VMware technologies without being required to purchase equipment, software or licenses. Explore a wide range of today&#rsquo;s most exciting topics with a VMware-provided machine or your own device, all with product experts on hand to provide one-on-one guidance.

If you have any questions about VMworld and Partner Exchange, please contact the TAP team at . We look forward to seeing you in Las Vegas!

The post Partner Exchange and VMworld US: Know Before You Go appeared first on VMware Tech Alliances (TAP) Blog.

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EUC at VMworld 2017 U.S. Checklist: 10 Things to Know Before You Go

What will Pat announce next on stage at VMworld? What&#rsquo;s in store for Sumit and Shawn&#rsquo;s new end-user-computing (EUC) Showcase Keynote? (Hint: This demo-packed keynote deserves a space on your schedule.)

Before we get into the major news, here&#rsquo;s what you, our Vegas-bound mobility pros, need to know before you go.

1. First things first. Pick up your badge.

Bring your photo ID to pick up your conference badge at the VMworld registration desk, on Level 1 of the South Convention Center, during these hours:

  • Sunday, 7 a.m.–7:30 p.m.
  • Monday, 7 a.m.–6 p.m.
  • Tuesday, 7 a.m.–6 p.m.
  • Wednesday, 7 a.m.–7 p.m.
  • Thursday, 8 a.m.–2 p.m.

You can also visit self-serve kiosks in Bayside C, Level 1, and we&#rsquo;re also offering Express Check-In QR codes to move things along. Just check the VMworld mobile app for yours! (Download the VMworld 2017 U.S. app here.)

2. First time? Start here.

There&#rsquo;s a lot going on at VMworld. So Sunday at 4 p.m., we&#rsquo;re offering an hour-long info session just for first-time attendees at the Mandalay Bay Convention Center. Add the New V Welcome Session to your schedule via the Content Catalog.

3. Trust us, everyone will be talking about these EUC sessions.

These are the biggies—add to your schedule accordingly:

  • Monday, 3:30 p.m.: EUC Showcase Keynote: Delivering New User Experiences with Digital Workspaces [EDW7002KU]
  • Tuesday, 11 a.m.: Spotlight Session: Transformation of the Digital Workspace [SAAM3157SU]
  • Tuesday, 3:30 p.m.: Spotlight Session: The Evolution of Endpoint Management Within a Digital Workspace [UEM3155SU]
  • Wednesday, 9:30 a.m.: Spotlight Session: Goodbye Legacy VDI. Hello Dynamic VDI for the Digital Workspace [ADV3156SU]

Be one of the first 500 attendees at our keynote to receive a free anniversary boxed edition of VMware Fusion and to be entered into a raffle to win a Samsung Chromebook. Last, but not least, score your special EUC button at these spotlight sessions!

4. We&#rsquo;re throwing these events just for you!

Outside of the Customer Appreciation Party, we&#rsquo;re hosting more intimate events just for EUC-minded attendees. Tuesday, following the VMworld Hall Crawl, we&#rsquo;re throwing a huge EUC Networking Reception, sponsored by Google, 6–9 p.m. at the Libertine Social at Mandalay Bay.

RSVP for the EUC Networking Reception

5. Want to make waves in your industry? Sign up here.

VMworld 2017 offers four half-day industry workshops on Sunday, several industry-focused breakout sessions and an entire demo showcase of industry solutions.

6. Meet us at the Digital Workspace Lounge.

We&#rsquo;re offering a dedicated lounge area, theater and meeting space directly behind the registration area (in the VMvillage) where you can expand on what you&#rsquo;ve learned so far. Ask questions in group discussions, and meet with our EUC experts to learn more about the digital workspace.

7. Discover new solutions at the Mobility Zone.

This dedicated space in the Solutions Exchange features solutions that integrate with and complement your EUC investments, from rugged device partners to members of the VMware Mobile Security Alliance. Click here for a snapshot of who will be there and booth numbers.

&#rsquo;And if you&#rsquo;re on the ground in Vegas, be sure to stop by the Mobility Zone, which is an amazing new experience at VMworld—one you won&#rsquo;t want to miss. We&#rsquo;ve packed more than ever into this year&#rsquo;s event.&#rdquo;
—VMware EUC VP of Product Marketing Dave Grant

The entire Solutions Exchange includes more than 220 companies, including EUC partners like Dell, Google, Intel and more.

8. Learn for free at Hands-on Labs.

Choose your own adventure: self-paced labs or expert-led workshops in the South Pacific Ballroom. You can take self-paced labs anytime and as many times as you like—each is 15–60 minutes. At expert-led workshops, on the other hand, you can receive additional instruction and group interaction.

You don&#rsquo;t need to schedule EUC self-paced labs ahead of time—these are offered on a first-come, first-serve basis. Expert-led workshops do require advanced sign-up, and you need to show up early—at least 5 minutes.

&#rsquo;When it comes to education, one place I always tell folks to check out is our Hands-On Labs, where attendees unleash their inner mad scientist. Here you can roll up your sleeves and see for yourself the latest and greatest from VMware.&#rdquo;
—VMware CEO Pat Gelsinger

9. Remember, you get special discounts on training and certification!

When you take a certification exam on site, you get 50% off the price, and on-demand courses for AirWatch and Horizon are 25% off. Plus, VMworld offers unique, two-day training led by instructors Aug. 25–26, including an accelerated AirWatch bootcamp and a Horizon 7 seminar. Click here for the special offers!

10. Grow at Partner Exchange @ VMworld 2017 U.S.

Sunday is entirely devoted to VMware partners, and we highly recommend this Business Growth Keynote from Sumit and Business Futurist Greg Verdino on embracing digital transformation. Plus, attend for a chance to win a Samsung Chromebook Elite!

This is your last chance to register before rates increase again! Keep in mind that VMworld is expected to be the biggest EUC event of the year, as Dave Grant told VMware Radius:

&#rsquo;There are multiple vendor conferences throughout the year, but they all focus on individual vendor stacks, creating cumbersome silos of solutions for IT professionals to manage. VMworld U.S. and Europe will be the only industry events this year that focus on end-user computing in the enterprise, helping to eliminate silos to transform the management and end-user experience.&#rdquo;

Here&#rsquo;s more to plan your trip to VMworld 2017 U.S.:

  • Add These 4 EUC Sessions to Your VMworld U.S. Agenda
  • Hurry! Our 10 Most Popular EUC Sessions @ VMworld Are Filling Up Fast!
  • VMworld Is Coming Soon. Which Cloud Sessions Will You Attend?
  • 5 New VMware Workspace ONE Sessions at VMworld 2017
  • New @ VMworld: Industry Workshops & Showcase for Financial Services, Healthcare, Government & Retail

Subscribe to the right to follow VMworld news on the VMware EUC Blog, and follow us @WorkspaceONE, @VMwareHorizon and @AirWatch for updates.

The post EUC at VMworld 2017 U.S. Checklist: 10 Things to Know Before You Go appeared first on VMware End-User Computing Blog.

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Identity Manager content pack for Log Insight


Identity Manager is a service that extends your on-premises directory infrastructure to provide a seamless Single Sign-On (SSO) experience to web, mobile, SaaS, and legacy applications. Identity Manager leverages the same core identity management solution that may be seen powering VMware vCloud Air and the vCloud Suite in the world&#rsquo;s most advanced datacenters and enterprise-class infrastructure clouds.

The Identity Manager content pack for vRealize Log Insight provides powerful filter, logging visualization, and alerting of vIDM real-time operational activities. This enables users to effectively monitor all components of your Identity Manager environment using intuitive Log Insight UI dashboard widgets with just a couple clicks. The content pack enables:
Proactive monitoring of your Identity Manager environment
Quickly identify issues and drill down to determine the root cause with powerful visualizations of your data and targeted queries.

User and Device breakdown of Identity Manager events

Ability to analysis every user and device login to get a complete picture within an environment.

Troubleshooting and root-cause analysis

Specific queries to focus on the important events that indicate real login problems with additional information and context to resolve detected issues quickly.


Minimum Requirements:

VMware vIDM 2.x+ or VMware Identity Manager Cloud
VMware Log Insight 3.0+


Where do I get the VMware – Identity Manager Content Pack?

You can download this VMware – Identity Manager content pack from solution exchange –


OR You can download the content pack from the in-product Marketplace in Log Insight 2.5 or newer.

Got feedback?

We are happy to hear from you on loginsight.vmware.com or visit us @ VMworld 2017 (US) - Experience the Value of vRealize Log Insight Content Packs [MGT2323GU]

The post Identity Manager content pack for Log Insight appeared first on VMware Cloud Management.

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How to attract digital talent at work?

The increasing advances in technology have allowed remote and flexible working to be more available in businesses than ever before. Indeed, graduates entering into the world of work have heightened expectations when it comes to working lifestyles, and rightly so.

Their experience with more advanced technology throughout their time in education has created a demand for various tools and technologies they need to do their jobs in the most flexible way.

With one in ten millennials viewing flexible working as the most important factor in choosing a new job, we want to find out how these demands compare against more traditional benefits and whether companies are achieving the standards that are needed to attract a new breed of workers?

  • What are the most important benefits to your working life when looking to apply to a new company?
  • What are your biggest frustrations at work?
  • Would you leave your current employer to go to another company if they offered better technology for mobile working?

(function(t,e,s,o){var n,c,r;t.SMCX=t.SMCX||[],e.getElementById(o)||(n=e.getElementsByTagName(s),c=n[n.length-1],r=e.createElement(s),r.type=”text/javascript”,r.async=!0,r.id=o,r.src=[“https:”===location.protocol?”https://”:”http://”,”widget.surveymonkey.com/collect/website/js/fBgWTNjk366bxwGbIkeOgLaZs6OptBo02sL_2FzbrVHOWbNpmw9kBRfzhRAw87RsbB.js”].join(“”),c.parentNode.insertBefore(r,c))})(window,document,”script”,”smcx-sdk”);

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IT Teams Need To Finally Implement Self-Service Automation

Seven things, including Self-Service Automation, that IT teams must do to retain relevance with end users.

I was talking with an industry analyst (think Gartner, Forrester, IDC) the other day around a broad range of trends impacting IT. Somehow we got onto a discussion around the issue of IT teams losing relevance with their line of business customers. I can&#rsquo;t recall the conversation exactly but it went something like this. &#rsquo;David, I talk with different IT teams every week and many of them ask me the same question: &#rsquo;What can we as IT do to be more relevant to our end users [line of business]?&#rdquo;.

Jim (not his real name) told me that the first question he asks these teams in response is &#rsquo;Are you offering your customers self-service?&#rdquo;. This analyst told me that the answer he hears back most often is &#rsquo;no, we haven&#rsquo;t gotten to that yet&#rdquo;. Jim then goes on to advise these teams to A) leverage an automated approach to service delivery to speed up resource delivery (if they are not already doing so); and B) be sure to also implement self-service that makes it drop dead easy for end users to get the services they want.

If you think about it, not implementing self-service is denying the reality that line of business partners have choices beyond enterprise IT. It also fails to recognize that increasingly our expectations of how things should work, at work, are shaped by our personal and consumer experiences. Self-service and the near instant gratification that comes from it just makes more sense today than submitting tickets and waiting weeks for resources to be available for your next critical project.

My Top &#rsquo;X&#rdquo; List For IT

This exchange got me thinking about the big-ticket items that most IT teams must tackle to be more relevant to their end users. If the # 1 thing that IT teams must do to retain or regain relevance is embrace self-service; what does a top ten list look like? Sorry to disappoint but I don&#rsquo;t have a top ten list. There are however some things that I feel do stand apart from the rest of the pack when it comes to looking at how IT operates. So, in that spirit here is my list of the top seven things IT must do to remain relevant.

1. Implement Self Service for Resource Requests
2. Market IT Services to your End Users
3. Enable Infrastructure as Code
4. Become an IT Developer
5. Begin to Think about Multi-Cloud Networking
6. Go Beyond Infrastructure and Deliver Complete Stacks
7. Help App Dev Teams Move Containers to Production

There are undoubtedly other things that IT teams can do that would increase their relevance to line-of-business (LOB) partners. Having said that, I do think this is a pretty good list to start with. There&#rsquo;s too much here to cover in a single blog so I&#rsquo;ll elaborate on each of these in this blog and several others that will follow. Hopefully, along the way I will provide you enough insight on each to give you a good idea of what it is that IT must do along with some additional thoughts on how to get it done.

Starting with Self Service

According to Wikipedia and depending on how you look at it, Amazon Web Serviceshas been around since 2002 or 2006. Early adopters flocked to it because of two reasons in my opinion. The first reason was an ability to get infrastructure fast. The second reason was the ability to get these resources without having to file one or more tickets with the help desk.

Today, implementing the ability to get end users resources fast is simply a matter of automation. Many organizations have adopted automation to dramatically speed up the provisioning of infrastructure resources. Application level resources is a different matter but we&#rsquo;ll cover that elsewhere.

I have first-hand experience talking with many IT teams who used to take 4 or more weeks to provision resources in the past but now routinely do it in under in under thirty minutes. Of course, with Amazon you can get those resources in just a few minutes, so taking 30 minutes or so is still longer than what it would take using AWS. But let&#rsquo;s be honest - how many developers find out about a project and then need to be coding it 5 minutes later? Thirty minutes is plenty fast for most needs.

While many organizations have, or are in the process of adopting automation to speed up service delivery, not nearly as many have implemented self-service as part of that process. Many still rely on existing request fulfilment processes that existed before automation was implemented. The most common example of this is organizations using Service Now for requesting resources, which in turn generates a ticket to the platform automation team which then initiates an automated process to fulfill the request.

Leveraging an existing ticketing process isn&#rsquo;t necessarily a bad approach and there are some good reasons for doing it. The main reason that I am aware of is that this approach means that any existing process for determining who has access to specific resources doesn&#rsquo;t need to be re-codified into the automation that supports self-service.

That&#rsquo;s not a bad reason to keep the existing process, but remember that if you are an internal IT team, your competing with the public cloud and on the public cloud – self-service means self-service. No tickets and no help desk. So, going the extra mile to enable true self service where entitlements and other forms of governance are matched between users and resources might be worth it for your IT team given the world we live and compete in.

Now a few caveats around the idea of self-service. Different end users have different needs. Many end users are perfectly happy selecting resources from a pre-populated catalog. VMware vRealize Automationis a great example of an automation platform that supports this model of self-service.

In this model, blueprints can be created to represent everything from a single machine to a complex, multi-tier application, with storage, networking, security and even monitoring agents all represented in the blueprint. These blueprints then become catalog items that once selected by end user are instantiated in near real time.

Other users might prefer a self-service model that is closer to what they would experience on Amazon. This model is declarative in nature and resources are requested either through a CLI or through an API (using scripts or through another tool) in the form of small building blocks that represent infrastructure elements such as compute, storage, or network. For IT teams looking for such a model to satisfy their end users, VMware Integrated OpenStack(VIO) might be the best choice for a service delivery automation platform.

A hybrid model might be the best choice for others. In this model vRealize Automation is used to offer VM level resources from a catalog but it is also used to reserve resources for a VIO based developer cloud that an App Dev team would like to implement. In this model vRealize Automation would also be used to provision the components necessary to instantiate a VIO based Developer Cloud for that same App Dev team.

Just for completeness, I should point out that vRealize Automation can also support the idea of blueprints as code, where blueprints are created or modified using YAML. These blueprints can then be imported into vRealize Automation and offered to end users through the catalog. These same blueprints can of course be exported as YAML as well.

The Right Self-Service Model for Your End Users

Hopefully you can see that solutions to the self-service problem exist along a continuum. Figuring out what type of self-service model to implement is very much a function of understanding your users. There are different approaches and you won&#rsquo;t be sure which approach makes the most sense unless you are actively engaged in understanding the needs of your users.

Having a deep understanding of what your end users need is also the prerequisite for our next &#rsquo;must do item&#rdquo; which is effectively marketing what you do offer to your end users. More to come on that in the next installment of this series.

Learn More

• Visit VMware vRealize productpage
• Visit VMware Integrated OpenStack product page
• Try our Automate ITHands-on Labs
• Try our Intelligent OperationsHands-on Labs

The post IT Teams Need To Finally Implement Self-Service Automation appeared first on VMware Cloud Management.

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Amadeus verwaltet das weltweite Reise-├ľkosystem mit der Netzwerkvirtualisierung von VMware

Beitrag von Annette Maier, Vice President & General Manager Germany, VMware

Für viele Erholungsbedürftige ist es eine nervige Angelegenheit: Die Flug- und Hotelbuchung für den lang ersehnten Urlaub. Bis man die Daten aller Mitreisenden eingegeben hat und denkt, endlich am Ziel zu sein, vergehen gefühlt Stunden. Und dann hängt sich natürlich im letzten Moment die Webseite auf! Damit das ihren Kunden nicht passiert, hat die Amadeus IT Group aufgerüstet – zu Spitzenzeiten verarbeitet Amadeus bis zu 39.000 Enduser-Transaktionen pro Sekunde!

Die Amadeus IT Group ist ein führender Anbieter zukunftsweisender Technologien für die Reisebranche mit einem Umsatz von mehr als 3 Milliarden Euro. Von der Flugsuche bis hin zur Buchung, von der Preiskalkulation über die Ticketausstellung bis hin zum Reservierungsmanagement, vom Check-in bis zum Abflug, von der Hotel- bis zur Mietwagenbuchung: Die Technologie von Amadeus verhilft der Reisebranche zu stetigem Fortschritt.

Hohe Erwartungen der Kunden

Durch die vielen Stakeholder von Amadeus – darunter Fluglinien, Flughäfen, Hotels, Bahngesellschaften und Reiseveranstalter – bewegt sich das Unternehmen in einem dynamischen Branchenumfeld, das hohe Agilität, Effizienz, Skalierbarkeit und Verfügbarkeit erfordert und zugleich eine strikte Kostenkontrolle nötig macht. Die Kunden erwarten eine absolut hohe Verfügbarkeit für ihre Systeme, ohne Rücksicht darauf, dass das Transaktionsvolumen beständig exponentiell wächst. Zugleich erwarten die Kunden Innovationen, neue Business Services und hochentwickelte Anwendungen.

Um die Kundenwünsche besser zu bedienen, wollte Amadeus eine flexiblere und handfeste Cloud-basierte Anwendungsplattform aufbauen, die die verschiedenen Stakeholder miteinander verbindet, sich einfach Veränderungen anpasst und verschiedene Geschäftsmodelle bedienen kann; eine Plattform, die Anwendungen schneller bereitstellt als je zuvor: Amadeus Cloud Services. Im Mittelpunkt steht der Reisende, dessen Reiseerlebnis optimiert werden soll. Um das zu ermöglichen, benötigte Amadeus eine flexible Cloud Computing-Plattform, die eine agile Anwendungsentwicklung unterstützt.

Amadeus setzt auf Cloud Computing & Open Source

Um die Lebenszyklen der Anwendungsentwicklung zu beschleunigen und neue Geschäftschancen schnell erschließen und wahrnehmen zu können, setzt Amadeus auf Cloud Computing. Amadeus Cloud Services basiert zu großen Teilen auf Open Source-Technologie, da sie mehr Flexibilität bietet. Die Cloud ermöglicht schnellere Deployments und gibt Entwicklern den Zugang zu OpenStack Services und APIs, womit sie neue Apps und Services bauen können, die zu Wettbewerbsvorteilen verhelfen. Mit NSX hat Amadeus zusätzlich die Möglichkeit, auf diesen Plattformen flexibel Netzwerke zu erschaffen und die Grenzen zu beseitigen, auf die das Unternehmen bei früheren Networking-Lösungen immer wieder gestoßen ist.

Kundenbeispiele wie Amadeus zeigen, welche neuen Innovationen durch technologischen Fortschritt realisiert werden können. Unternehmen müssen heutzutage beständig über den eigenen Tellerrand schauen und sich überlegen, wie sie den Kunden einen echten Mehrwert bieten können. Sie grenzen sich so von der Konkurrenz ab und bleiben auch langfristig wettbewerbsfähig. In der modernen schnelllebigen Welt ist IT von entscheidender Bedeutung und kann ganz neue Tore öffnen.

Wollen Sie die Netzwerkvirtualisierung genauso wie Amadeus vorantreiben? Beginnen Sie mit unserem Network Virtualization for Dummies Guide - ein Crashkurs, wie Sie aus der festgefahrenen Vergangenheit raus und in die Ära des virtualisierten Netzwerks mit VMware ziehen können. Hier klicken für eine kostenlose Kopie von &#rsquo;Network Virtualization for Dummies&#rdquo;.

Zu Themen rund um Karriere & Leadership sowie spannenden Beispielen, wie unsere Kunden die VMware-Produkte einsetzen, folgen Sie mir unter LinkedIn, Xing und Twitter.

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