My VMware Passwords
We have a couple of new KB articles just published to address some things a few customers have reported to us.
If you see the error Unable to Complete Your Request when resetting your password from within My VMware, head right on over to Troubleshooting the My VMware error: Unable to Complete Your Request (2018716).
Otherwise if you're just having difficulties recovering a forgotten My VMware password Start with: Resetting a forgotten My VMware password fails (2020621).
Both Spanish and Portuguese Knowledgebase Content
Today we have another list of translated content. This time for both Spanish and Portuguese speaking customers.
New Portuguese KB Articles
Yesterday we featured new Spanish articles. Today we have our list of brand new translated content for our Portuguese speaking customers. We've hand picked this list from our best content. Enjoy!
My VMware is Easy
The all new My VMware portal is now live and ten of thousands of you are logging in to check it out. We've gotten lots of feedback about how elegant and easy it is to use, and that's great, but in some cases a few of you have been a little frustrated with some facets of the site. It turns out that these just needed some explanation. So yes, My VMware is easy, once you're armed with Knowledge!
With that in mind, here are the Knowledebase articles we're seeing requested the most.
- My VMware FAQ (2014350)
- Users and permissions in My VMware (2006977)
- Filing a Support Request in My VMware (2006985)
- Viewing, editing, and copying user permissions in My VMware (2006978)
- Viewing and updating Support Requests in My VMware (2007048)
- Super Users and Procurement Contacts in My VMware (2011011)
- Creating a My VMware profile (2007005)
- Folder management in My VMware (2011222)
- Deactivating your My VMware profile (2013926)
- Viewing license keys in My VMware (2006831)
- Adding and removing users in My VMware (2016235)
- My VMware account administration tasks that require VMware support (2006987)
Old and New Forums in VMTN: Server Virtualization & Cloud
Many of you are very familiar with our Community Forums. They are amongst the most active in the industry. Look at some of these number though. 13+ thousand discussions around VMware vCenter Server. 21+ thousand discussions in the ESX 3.5 forum. You may not have heard of some of these too. The vCloud Client for iPad is only a month old.
See any communities below that you might be missing?
How our Users Contribute to our Collective Wisdom
We had another example today of our customers helping us to correct a small peice of information that had potential for wreacking havoc with one's ESX/ESXi host.
At 11:55 this morning I received a Tweet from colleague John Troyer, alerting me that more than one customer he knew of had been hit with a PSOD (purple screen of death) while attempting to apply an upgrade to their ESX/ESXi host. Apparently, our Compatibility Matrix had an error in it for which versions the update to version 5.0 could apply.
A blog post on Wahl Network here talked more about the problem. I sprung into action and tapped my team of Knowledge Base writers for some insight. By 12:02 I had my answer. KB article 2009586 was written to speak to the issue and it turns out our Compatability Matrix was already being updated to indicate the correct versions after someone internally noticed the oversight.
The main message for this problem is-
Update your host to ESX/ESXi 4.1 Update 1 before adding it to vCenter Server 5.0
~+~
By 12:06, the originating blog had an update posted.
Isn't it incredible how quickly information can move when all the right bits are in place? If you ever spot something like this, Tweet me up at @VMwareKB, and we'll get it fixed lickity split!
Update Manager 4.1 Update 2 remediation failures
VMware has become aware of an issue when staging or remediation of patches on ESX/ESXi hosts fails.
Update Manager 4.1 Update 2 contained a security fix that made the Update Manager webserver case-sensitive. The issue occurs when trying to access any patches or VIBs that were downloaded prior to upgrading to Update Manager 4.1 Update 2. The VIB files downloaded via Update Manager from the production patch portal all have lowercase names, while the metadata lists them with mixed-case names.
For details on this issue, please refer to the Knowledgebase article: Remediation or staging fails in Update Manager 4.1 with the error: error codes: 7 (2011656).
Resolution Path KB articles – the best thing since sliced bread
Resolution Path KBs are collections of modular steps that can be used to solve tech support issues. Being modular, they can be re-used in other resolution paths. A good example is using the ping command to test network connectivity. This step is used in all kinds of troubleshooting procedures. Put a number of these steps together, and you can create sets of very methodical troubleshooting steps.
Mind Maps are a visualization of our Resolution Path KB articles, which help you understand the organization of how it all fits together.
Here are our KBs that are Resolution Paths. You should keep these links close at hand for the products you use. You'll be surprised at how many common issues are covered in these.
- Troubleshooting ThinApp Issues
- Troubleshooting Storage Issues
- vSphere Install Troubleshooting
- Vsphere Licensing Troubleshooting
- Resolution Paths for VDR Issues
- Resolution Paths for VMware Site Recovery Manager Issues
- Unpresenting LUNs from ESX/ESXi 4.x
- Resolution Paths for OS Issues
- Resolution Paths for Converter Issues
- Resolution Paths for Lab Manager Issues
- vSphere Troubleshooting Network Issues
- VMware View Resolution Paths
- vSphere Troubleshooting Management Issues
- VMware Update Manager Resolution Paths
- VMware Fusion Resolution Paths
- VMware Workstation Resolution Path
- Fault Resolution Paths
- Capacity Planner Resolution Paths
Resolution Path KB articles – the best thing since sliced bread
You’re all familiar with the VMware Knowledgebase, but do you know what a Resolution Path KB is? Well, it’s a very special kind of KB article, and we’ve incorporated Mind Maps into them too, but more on that in a minute.
Resolution Path KBs are collections of modular steps that can be used to solve tech support issues. Being modular, they can be re-used in other resolution paths. A good example is using the ping command to test network connectivity. This step is used in all kinds of troubleshooting procedures. Put a number of these steps together, and you can create sets of very methodical troubleshooting steps.
Mind Maps are a visualization of our Resolution Path KB articles, which help you understand the organization of how it all fits together.
Here are our KBs that are Resolution Paths. You should keep these links close at hand for the products you use. You’ll be surprised at how many common issues are covered in these.
- Troubleshooting ThinApp Issues
- Troubleshooting Storage Issues
- vSphere Install Troubleshooting
- Vsphere Licensing Troubleshooting
- Resolution Paths for VDR Issues
- Resolution Paths for VMware Site Recovery Manager Issues
- Unpresenting LUNs from ESX/ESXi 4.x
- Resolution Paths for OS Issues
- Resolution Paths for Converter Issues
- Resolution Paths for Lab Manager Issues
- vSphere Troubleshooting Network Issues
- VMware View Resolution Paths
- vSphere Troubleshooting Management Issues
- VMware Update Manager Resolution Paths
- VMware Fusion Resolution Paths
- VMware Workstation Resolution Path
- Fault Resolution Paths
- Capacity Planner Resolution Paths
My VMware Simplifies Everything
As more and more of you are signing up to the My VMware beta to get a first glimpse of new and exciting features, we are busy tweaking things to just they way you want.
Launch is fast approaching, and we’ve put together a brand new 10 page slide-deck that demonstrates just how much we have simplified things when it comes to user experience. Take a peek and tell me you’re not looking forward to this! Better yet - sign yourself up for the beta! We still have plenty of spots open.
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Go Que vs The World