Announcing the My VMware Beta Community
All the news seems to be around My VMware as we approach launch. Today, I'm happy to announce our My VMware Beta Community. This new community will provide a public forum for beta participants to ask questions, network, and provide feedback about My VMware.
My VMware is of course our much talked about, integrated, self-service, account-based site that will transform your product license and support experience by simplifying and streamlining your organization's interactions with us.
The My VMware beta is a temporary (sandbox) environment which provides an opportunity for you to interact with, explore, and experience the new My VMware site.
Visit: VMware Communities: My VMware Beta Sandbox
New My VMware Datasheet
My VMware is coming, and fast! It’s going to completely change the way you manage your licenses, open support requests, and even test new products with our Evals.
If you have not heard about any of this yet, or are looking for every new detail you can on it, we’ve just produced a 2 page, My VMware Datasheet (pdf). In it you’ll find how we’re simplifying many of the ways that you interact with us on the web. My VMware is Simplified, Streamlined, and Flexible. And it’s all in one place. You asked for it, and we listened!
Download your datasheet here
Scheduled Maintenance – January 20
VMware will be performing a system upgrade to several VMware web applications on Friday, January 20, 2012 from 7:00PM until 11:00PM Pacific Time.
If you need to file a support request while the upgrade is in progress, you will need to call VMware Technical Support for assistance. Our global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html
These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.
We invite you to experience ‘My VMware’
We have a major Beta announcement and invitation for everyone today.
VMware has been busily preparing a brand new and simple way for you to manage your product licenses and support. It's called:
My VMware
My VMware is a new, integrated, self-service, account-based site that is focused on simplifying and streamlining your interactions with VMware. My VMware will dramatically improve and transform the way you manage your VMware product licenses and support. And it's coming in the first half of 2012.
You are invited to participate in the Beta testing for My VMware and be one of the first to preview the key enhancements. Your feedback is very important to us and will contribute to the final look, feel, and usability of My VMware.
Things are getting underway, so come have a look!
VMWare: New File SR Page Now Fully Live
Today we have completed the roll-out of a brand new web page for filing your support requests for your VMware products. Over the past year we have been carefully studying the way this page was being used by our customers.
Here’s some of what we learned:
- Most of you spent a lot of time searching for answers online before requesting help - upwards of an hour on Google, kb.vmware.com and the Communities
- About half of you called in rather than use our web-based self-service portal
- ~85% of you did not use the embedded Search bar on the old page, but…
- Of the ~15% of you who did, most of you did find an answer
- Most of the cases you reported we have solved before and captured the fix in a KB
Help Yourself!
The first thing you’ll notice is our new way of guiding you through a search using tag-cloud-driven interface. The idea is that with a few selections, you can quickly isolate the section of our content most relevant to you.
If you decide to use the tag cloud, each selection (and subsequent selection) refines the cloud and the results. Of course, you can always go the traditional route, and type in your query - our auto-complete will pipe up with suggestions.
We’re Listening
We want to hear from you, so please feel free to let us know what you like or what you would change in this thread in our Communities.
New to the VMware Toolbar
We have a couple of new icons on the VMware Toolbar rolling out today we can tell you about.
There is now a translate button that you can use to translate any page you are browsing to whatever language you prefer. The widget can also translate text that you type in (if you need to make a quick reply for instance).
The second icon is a link to the VMware Support Mobile App, very handy for accessing KB content while your in a noisy environment and don't have your laptop with you!
If you haven't tried the toolbar, you can download it here: http://www.vmwaretoolbar.com
Scheduled Maintenance – October 22,23
VMware will be performing system maintenance to several VMware web applications from 8AM Pacific Time on Saturday, October 22, to 2AM Pacific Time on Sunday, October 23.
If you need to file a support request while the upgrade is in progress, you will need to call VMware Technical Support for assistance. Our global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html
These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.
Go Que vs The World