Some companies are different
On the hunt for some articles about IOPS and XenApps I notice something particular on the Citrix web site. Check it out, follow this link. Do you notice it to!
When having an issue most of engineers and administrators first Google for hours then read the FAQ. While most companies force you to first read the FAQ, search a forum and then somewhere hidden in the small print is a link to submit a support call. Now to Citrix it is obvious, that is normal professional work ethic. It seems they know how issues are treated by engineers and administrators. The thing I notices was right in the middle of the page “Open a support case” no hidden text, just out there. WOW. Now that is called helping out.
EMC Warning, Don’t Panic
We have been experiencing performance (read) issues with a VNXe 3300 since December 2, 2011. EMC came with a hot-fix last Tuesday and an community announcement.
Be Aware
“Please contact EMC Technical Support if you have questions or require assistance specific to v2.1 Service Pack 3 (code version 2.1.3.15800). If your VNXe system has been upgraded to code version 2.1.3.15800 and is experiencing a problem EMC recommends you contact EMC Technical Support. We are aware of specific problems that affect certain situations. Technical Support can assist in working with Engineering to confirm the status. A hotfix is being made available to address immediate problem with revision of Service Pack planned in the next few weeks to also include the fix.
You can contact VNXe Technical Support via Live Chat from Unisphere directly or the VNXe Product Page online via emc.com/vnxesupport.
The VNXe Operating Environment image and release notes v2.1 Service Pack 2 (code version 2.1.2.15342) is available for download in the short term for anyone wishing to upgrade from a previous version. We apologize if this causes any inconvenience.
Issue could be significant loss of read performance. A hot-fix will be available. Please be aware that this is only with VNXe Operating Environment v2.1 Service Pack 3 under specific conditions.
Cudos to VMware Support
I had some issues with a Free VMware product (Capacity Planner). Something to do with only 11 out of 51 systems showing up. Usually with free products there is very limited support. This was one of the rare moments where all went well. The issue is being worked on and I am awaiting a resolution. But I contacted our VMware Representative, she created a free support contract 5×13 to log special issues. Initial feedback from the support system was “contact before 13-12-2011 8:59″ witch is fine since this issue has a low severity (well, only my Assessment production was down, but the deadline is still far away). With in 20 minutes of submitting the issue I was contacted and the case is being worked on! Great job guys!!
Go Que vs The World