Hyper-v unable to create checkpoint

Issue : Unable to create checkpoints on three vm’s in Hyper-V manager and backups are failing with error: Failed to create VM recovery snapshot.​

OS Name:                   Microsoft Windows Server 2019 Standard​

OS Version:                10.0.17763 N/A Build 17763​
Backup solution : Veeam Backup​
Antivirus: Symantec​
VSS related services are working fine​

Tried creating checkpoint on one of the VM,however getting error "the operation cant be performed while the object is in use"​

checked the event viewer and could see event ID’s 3280,3350,18012,18014​
checked for any shadow copies through the vssadmin list shadows command however could not see shadow copy configured​

configured and enabled shadow copy on the vm

The backup jobs for all three vm’s are getting stored on the D drive (Backup Storage) of backup server

Restarted the vm but even after restart ,unable to create checkpoint from hyper-v manager​

Could you please check if this is a bug or any known issue and help me 


swathi

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