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DoSnapshotSet failed with status error 0x80042306

Hi all,

We are using Micro Focus VM Explorer 7.1 (used to be called Trilead VMX Explorer) to backup hyper-v vms, but randomly we get backup failures with this error message:

"DoSnapshotSet failed with status error 0x80042306"

It looks to be related with the event IDs found on the hyper-v 2012 r2 host numbered: 5120 / 5217 and 16010

Significantly this event code 5120 "Cluster Shared Volume ‘Volume3’ (‘Cluster Disk 4’) has entered a paused state because of ‘(c0130021)’. All I/O will temporarily be queued until a path to the volume is reestablished"

Seems to cause the vm backup failure.

Can anyone point me in the right direction to get this fixed?

thank you in advance

steve

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