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Introducing VMware Global Services With Watson

Throughout the past year, VMware has embarked on a mission to reimagine the support experience. As part of that mission, we have built a software engineering organization within Global Services, focused on developing great software to create a proactive, personalized and effortless experience. One of our first steps in that journey was the development of

The post Introducing VMware Global Services With Watson appeared first on VMware Support Insider.

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Introducing VMware Global Services With Watson

Throughout the past year, VMware has embarked on a mission to reimagine the support experience. As part of that mission, we have built a software engineering organization within Global Services, focused on developing great software to create a proactive, personalized and effortless experience. One of our first steps in that journey was the development of

The post Introducing VMware Global Services With Watson appeared first on VMware Support Insider.

Continue reading..

VMware’s New In-Product Support Experience – Help At Your Fingertips

Read full post . . . or http://feedproxy.google.com/~r/VmwareKnowledgebaseBlog/~3/NtTzNg60nX8/vmware-in-product-support-experience.html

  VMware is committed to re-imagining the support experience for our customers. VMware is trusted to run the digital foundation of over 500,000 customers globally. Technology innovation and cloud computing are reshaping customers’ expectations and transforming almost every sector of every industry. Today’s businesses are dependent on a digital infrastructure and when something goes wrong,

The post VMware’s New In-Product Support Experience - Help At Your Fingertips appeared first on VMware Support Insider.

Maximize Your IT Heroes: Embrace more with Microsoft, Fujitsu & Citrix

Modern IT departments have enormous budgets and there’s a veritable feast of technology out there to choose from. IT spending worldwide will total $3.5 trillion this year, according to Gartner. The challenge lies in selecting the right technology to …


  

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1+1=4 … Hero Partnership Secures and Enables the Workplace of the Future

The concept of digital transformation is gathering pace. When Gartner surveyed 388 CEOs, 56% said their digital improvements had already increased profits. But there’s also significant pressure, with 47% reporting challenges from the board of directors to make more progress …


  

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1+1=4 … Hero Partnership Secures and Enables the Workplace of the Future

The concept of digital transformation is gathering pace. When Gartner surveyed 388 CEOs, 56% said their digital improvements had already increased profits. But there’s also significant pressure, with 47% reporting challenges from the board of directors to make more progress …


  

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Customers Rely on Citrix for Security: 7 Reasons, 7 Cities, 7 Use Cases

In a July blog post about Gartner Security & Risk Management Summit, Stan Black, Citrix chief security and information officer, said, “While we wouldn’t call ourselves a security vendor in the traditional sense, we’ve always considered data protection and risk …


  

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Win 1 Year of Citrix App Layering at VMworld 2017

Hurry! Be one of the first 100 eligible organizations that sign up at the Citrix Booth.

Wait, what? Citrix is giving away free software at VMworld? That’s right!Earlier this year, we released Citrix App Layering after acquiring the industry’s number …


  

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Unlocking Mobile Moments with VMware Workspace ONE Productivity Apps

Do you wonder how often you pull your smartphone out of your pocket (or purse)? Do you feel &#rsquo;separation anxiety&#rdquo; (and I use that term loosely here) if the smartphone is not within arm&#rsquo;s length, especially if you&#rsquo;re not wearing your smartwatch?

If you answered yes to those questions, I don&#rsquo;t believe you are alone. An Internet Trends report famously suggests that an average user pulls out their smartphone 150 timesa day, and each mobile micro-moment lasts between 60 and 90 seconds.Other research estimates the heaviest users touch—tap, type, swipe, click—their smartphones 2,617 times a day, on average.

This paradigm shift requires us to design apps for what we call &#rsquo;mobile moments.&#rdquo; In essence, developers must understand what a user is trying to accomplish during a mobile moment based on considerations—device form factor, information context, aggregated intelligence from multiple business systems and, increasingly, machine learning—to provide the most delightful user experience possible.

VMware Workspace ONE is a digital transformation platform, and we&#rsquo;d like to show you how our suite of mobile productivity apps use the mobile moments design paradigm to deliver consumer-simple, enterprise-secure experiences.

5 Common Mobile Moments in the Enterprise

Rather than focusing on my experiences like in previous blog posts, I asked Adam Chow for his top mobile moments during his summer internship here at VMware. He graciously summarized these moments and recorded videos to showcase them.

1. Joining conference calls.

In our everyday life, we often dial into conference calls on the go. VMware Boxer is a secure email, calendar and contacts app that allows users to dial in with literally two taps. Yes, you heard me right. No more fiddling with finding the right number and the associated passcode. I know it sounds too good to be true, so don&#rsquo;t take my word for it, check it out for yourself.

2. Scheduling meetings.

Oftentimes, we wait to get back to our desk to respond to one-line emails like, &#rsquo;Do you have time for a quick chat?&#rdquo; See how easily you can send your availability and quickly create meetings with co-workers and external business partners using the Boxer app. It is simply amazing.

3. Triaging emails.

A lot of industry research has been done on categorizing email users as pilers, filers and purgers. Pilers are users (like myself) who keep all their emails in the inbox so unread emails are actionable. Filers are users who meticulously aim for a zero inbox and file important emails into folders. Purgers are users who delete emails that are no longer actionable and expect others to send another email if there is a follow-up.

In an enterprise setting, a lot of mobile moments are spent triaging emails. The Boxer app provides features like:

  • Custom swipe gestures so users can personalize how they triage their emails and take quick actions,

  • Bulk triage emails by deleting or moving all at once,

  • Propose new meeting times and

  • Customize quick reply templates and send quick replies to one or more emails.

4. Accessing intranet sites.

A lot of customers roll out Boxer, VMware Browser and VMware Content Locker apps in a mobile app management (MAM) mode. The encryption, data loss prevention, integrated authentication, shared passcode and compliance are built into the app itself without requiring a mobile device management (MDM) profile on the device.

In these environments, users do not have an operating system level per-app VPN tunnel, so the Workspace ONE platform provides a secure tunnel to resources behind the firewall, like intranet sites. This means that when users click an intranet link within an email, they do not get the &#rsquo;404: Page Not Found&#rdquo; error. Instead the site opens seamlessly, and the user can complete their workflow within the mobile moment.

5. Collaborating on enterprise files.

The Content Locker mobile app can aggregate files and folders from over 30 enterprise content repositories. IT can set data loss prevention (DLP) controls in one place and users can securely access, sync and share all their content.

Content Locker supports on-premises repositories, such as Microsoft SharePoint and file shares, as well as cloud repositories, such as Microsoft OneDrive for Business, SharePoint Online, Dropbox and Box. Watch how a team of people interviewing a candidate were able to quickly collaborate during this mobile moment.

These videos offer a quick teaser of how VMware&#rsquo;s suite of mobile productivity apps cater to mobile moments. Stay tuned for exciting innovations that will take this much further. If you are attending VMworld in Vegas, be sure to attend the Monday breakout session, &#rsquo;Learn How to Deliver an Enterprise-Grade Mobile Email Experience with Boxer.&#rdquo;

 

VMworld 2017 Breakout Session

“Learn How to Deliver an Enterprise-Grade Mobile Email Experience with Boxer”

Add #UEM2222BU via VMworld U.S. schedule builder.

The post Unlocking Mobile Moments with VMware Workspace ONE Productivity Apps appeared first on VMware End-User Computing Blog.

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Partner Exchange and VMworld US: Know Before You Go

Partner Exchange and VMworld US are only a few days away! Before you head to Las Vegas, learn about these can’t-miss events and exclusive opportunities for technology partners.

VMworld and Partner Exchange Keynotes

PEX General Session and Keynotes

ThePartner General Session will be presented by Brandon Sweeney, SVP, Worldwide Sales and Operations andRoss Brown, SVP, Strategic Corporate Alliances. Geta sneak peek atVMworld updates, and hear from key executives onour vision, strategy and insight into the expanding ecosystem opportunity for partners.

New to Partner Exchange,Business Growth Keynoteswill be occurring on Sunday from 1:30–5:00 P.M. These keynotes will focus on three business areas:

  • Cloud Computing [PAR4418KU] (US)
  • Embracing Digital Transformation [PAR4417KU] (US)
  • The Future of Cyber Security [PAR4419KU] (US)

VMworldGeneral Session and Keynotes

Our VMworld general sessions feature top VMware leaders discussing the company&#rsquo;s industry perspective on digital business, transformative technologies and innovation.

Not able to attend? The Monday and Tuesday general sessions will be live streamed from the VMworld.com home page at the following times:

  • Monday, August 28, 09:00–10:30 A.M. PDT
  • Tuesday, August 29, 09:00–10:30 A.M. PDT

Brand new to VMworld, this year&#rsquo;s Showcase Keynotes give conference participants the opportunity to hear from VMware experts on what the newest cloud solutions and innovations are, and where they&#rsquo;re going. Topics include:

  • Delivering New User Experiences with Digital Workspaces,Monday3:30–5:00 P.M.
  • Transforming Networking and Security for the Digital Era, Tuesday 12:30–1:30 P.M.
  • Simplifying and Accelerating Your Multi-Cloud Strategy, Tuesday 2:00–3:00 P.M.
  • Transforming the Data Center to Delivery Any Application on Any Platform, Tuesday 4:00 P.M.–5:30 P.M.

Breakout Sessions for Technology Partners

VMworld and Partner Exchange offer a curriculum of more than 500 breakout sessions, plus a wide range of additional session types to help you create a tailored agenda. At Partner Exchange, be sure to check out these sessions designed exclusively for TAP:

  • How Partners Onboard onto VMware Cloud on AWS
  • Technology Partner Programs and Marketplace Revolution
  • Accelerate Your Partner Technology Solution with Ecosystem Services
  • You Want to Be an NSX Technology Partner – Partner Program and Enablement for the SDDC
  • Are You Ready for Persistent Memory?
  • I Want to Be in the SDDC – Partner Program and Enablement for the Quickest Route to Partner Value With vSphere HTML 5 Plugins
  • Increasing NSX Value with SDDC Automation for Partner Solutions
  • Acting as One: Plug in to vSphere

Having trouble deciding which sessions to attend at VMworld? Recommended VMworld sessions for Technology Alliance Partners include:

  • ISV Tech Partner Ecosystem for VMware Cloud on AWS
  • Discuss Plug-In Experience with vSphere Client
  • Get the Most Out of vRealize Automation: Embracing the vRealize Automation Ecosystem
  • Use Virtualization to Secure Application Infrastructure
  • Why Networking Is at the Heart of Digital Transformation
  • NSX Everywhere: The Network Bridge for On-Premises, Private, and Native Public Clouds

Other VMworld Favorites

Had your fill ofinformative sessions and breakthrough keynotes? Don’t worry, there’s plenty more for you to enjoy! Some event favorites to check out include:

  • Solutions Exchange: a showcase for the latest and best in the industry, the Solutions Exchange features partner booths, lounges, and demonstrations and presentations throughout each day.
  • VMworld Welcome Reception: kick off VMworld with hors d&#rsquo;oeuvres, drinks and camaraderie in the Solution Exchange. Explore vendor offerings, discover the new technologies on display, and get to know each other in a relaxed and convivial atmosphere.
  • Hall Crawl: come to the Solution Exchange for the chance to get up close and personal with the VMware ecosystem, sponsors and exhibitors.
  • Hands-on-Labs:gain special access to the latest VMware technologies without being required to purchase equipment, software or licenses. Explore a wide range of today&#rsquo;s most exciting topics with a VMware-provided machine or your own device, all with product experts on hand to provide one-on-one guidance.

If you have any questions about VMworld and Partner Exchange, please contact the TAP team at . We look forward to seeing you in Las Vegas!

The post Partner Exchange and VMworld US: Know Before You Go appeared first on VMware Tech Alliances (TAP) Blog.

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