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New KB articles published for week ending 17th June 2018

Published June 20, 2018 | By Rahul Parmar

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Proactively Identifying Potential Risk with VMware Skyline

Published June 18, 2018 | By Nick Fritsch

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As part of our goal to continuously improve the customer support experience, Technical Support Engineers (TSEs) can now interactively view the proactive findings and recommendations delivered to customers today within the Skyline Operational Summary Report (OSR). Additionally, within the findings and recommendations, TSEs can view customer environment inventory information along with all Support Requests (SRs) for the particular customer they are assisting. All of this together enables Global Support Services (GSS) to better help our customers. These new capabilities are only available to those customers who have adopted VMware Skyline.

VMware Skyline is available globally to Premier Services customers along with a select number of Production Support customers. If you are interested in receiving proactive support from VMware, show your interest by signing-up for the Managed Access Program. We will continue to invite customers from the Managed Access Program as we scale proactive support services. Additionally, you can ask your VMware Account Team for information about how we’re radically transforming the customer support experience.

Going Beyond Break/Fix

When the circumstances exist that a SR is needed to troubleshoot an issue, TSEs will help the customer resolve the issue. Additionally, they can now review the customer’s proactive findings and recommendations as part of the SR process.

Perhaps the customer experienced an issue that was discovered by Skyline. In that instance, the TSE can immediately assist the customer with determining how many additional objects could be impacted by the same issue. TSEs can now help answer the question, how many more objects could be impacted by the same issue. Furthermore, the recommendation to resolve the issue has already been found, helping expedite the resolution of the issue across all impacted and potentially impacted objects.

Or, if a customer experiences an issue that requires a patch or update, the TSE can review the proactive findings and recommendations to determine if the patch or update required to resolve the original issue, could also resolve additional potential issues. This is not always the case, however, with more information available to TSEs, the better enabled they are to help customers.

Interactive findings and recommendations

Finding Potential Issues

TSEs can now view customer proactive findings and recommendations within a SaaS-based web application. This allows for better search and filter capabilities of findings and recommendations. TSEs can sort by issue severity, quickly looking at all critical findings within a customer’s environment. Or, a TSE can filter for only network-related findings if assisting a customer with a network-related SR. All of this together better enables our TSEs to better serve our customers and assist them beyond just problem resolution.

Technical Support Engineers can sort by issue severity or filter by compute, network or storage

Conclusion

Today, customers who have adopted proactive support with VMware Skyline receive an OSR. Within the OSR, customers are proactively notified of potential risks within their environment. Additionally, recommendations are provided for how to remediate those potential risks. Now, TSEs have this same information at their fingertips and can help customers with understanding potential risk within their VMware environment.

These new enhanced support capabilities are only available to customers who are receiving proactive support with VMware Skyline. This is just one of many steps VMware is taking is radically transform the customer support experience. Additional information about VMware Skyline is below.

Additional Resources

VMware Skyline
Managed Access Program (Sign-Up for VMware Skyline)
Frequently-Asked Questions
VMware Skyline Community

The post Proactively Identifying Potential Risk with VMware Skyline appeared first on Support Insider.

Posted in Announcements, Knowledge base, skyline, Syndicate

New KB articles published for week ending 10th June 2018

Published June 12, 2018 | By Rahul Parmar

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VMware Cloud on AWS

Failed to add groups to the “CloudAdminGroup” during HLM
Date Published: 6/5/2018

Authenticity of the host’s ssl certificate is not verified
Date Published: 6/5/2018

VMware Horizon

Unable to login to Horizon Console or View Administrator using IP address
Date Published: 6/6/2018

Unable to enable/disable Connection Server when backup frequency is set to “Never”
Date Published: 6/8/2018

VMware Integrated OpenStack

VIO After upgrade from 3.1 to 4.x unable to manage volumes
Date Published: 6/5/2018

VIO Error in method invocation The requested availability zone is not available when importing VM
Date Published: 6/5/2018

VIO Bulk deleting of nova datastores
Date Published: 6/6/2018

VMware NSX for vSphere

Trend Micro Deep Security v 10.0 for NSX 6.2, 6.3 and 6.4
Date Published: 6/8/2018

VMware NSX-T Data Center

While upgrading the NSX Agents in the CSM, some of the instances may show a “Failed” status
Date Published: 6/4/2018

Host preparation fails in NSX-T with the error: “Invalid host thumbprint”
Date Published: 6/5/2018

UI trace flow debug issue with Centralized Service Port backed VM in NSX-T
Date Published: 6/6/2018

VMware SDDC Manager

VMware Cloud Foundation Workload Domain expansion fails at the Task “Configure new vCenters and ESXi hosts from workload domains in vRLI”
Date Published: 6/6/2018

VMware vCenter Site Recovery Manager

Running Reprotect or Recovery on PURE storage reports error “Failed to sync data on replica devices. A storage operation requested on unknown storage device ‘peer-xxxxxxxxxxxxxx’”
Date Published: 6/4/2018

VMware vRealize Network Insight

VRNI 3.X unable to see the physical Dell switches
Date Published: 6/4/2018

vRealize Operations Manager

Modifying DNS of vRealize Operations Manager vAPP using vami_config_net, will not generate correct resolve.conf
Date Published: 6/7/2018

VMware vSAN

vSAN Controller health check warning for Intel VMD controllers
Date Published: 6/4/2018

Ensure data accessibility is always used before vSAN host entering maintenance mode when using Host Client
Date Published: 6/7/2018

VMware vSphere ESXi

Hostd process crashes repeatedly on ESXi host with a virtual distributed switch
Date Published: 6/5/2018

The post New KB articles published for week ending 10th June 2018 appeared first on Support Insider.

Posted in kb digest, Knowledge base, Syndicate

New KB articles published for week ending 3rd June 2018

Published June 5, 2018 | By Rahul Parmar

Read full post . . . or http://feedproxy.google.com/~r/VmwareKnowledgebaseBlog/~3/LL5Ahkmw-30/new-kb-articles-published-for-week-ending-3rd-june-2018.html

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Skyline Collector Appliance

VC_EVENTS endpoint failure in Skyline Collector version 1.0.x and 1.1.x
Date Published: 6/1/2018

VMware Application Proxy

Unable to activate plugins in VMware Application Proxy 1.0 installed after May 20th
Date Published: 5/28/2018

Unable to activate plugins in VMware Application Proxy 1.0 installed before May 20th
Date Published: 5/28/2018

VMware Cloud on AWS

Unable to link HLM: Link failed with reason: Internal system error. Retry
Date Published: 5/31/2018

Credit Card Validation and Requirements for VMware Cloud on AWS
Date Published: 6/1/2018

VMware ESXi

Unable to passthrough a USB smart card reader to a guest operating system in ESXi version 6.5 and later
Date Published: 5/30/2018

QLogic FastLinQ QL41xxx adapter fails to create Virtual Functions after enabling SRIOV
Date Published:5/28/2018

ESXi 5.5 host intermittently displays as disconnected or not responding in the vCenter
Date Published: 6/1/2018

VMware Horizon Cloud with Hosted Infrastructure

How to verify production RDSH farm images prior to publishing updates
Date Published: 5/29/2018

VMware NSX for vSphere

Dataplane outage during management plane outage
Date Published: 5/28/2018

Edge deployment fails with the error: “greater than MAX fds Supported 1000”
Date Published: 5/29/2018

Trend Micro Deep Security v 11.0 for NSX-v 6.3 and 6.4
Date Published: 5/30/2018

VMware SDDC Manager

How to manually complete the Configure LACP for VDS task during a VMware Cloud Foundation workload domain creation workflow
Date Published: 5/29/2018

The VMware Cloud Foundation NTP health check shows a Yellow status for the Log Insight nodes in environments upgraded from 2.1.3b to 2.2.1
Date Published: 5/29/2018

The sos utility exists in two locations for VMware Cloud Foundation installations upgraded from version 2.1.3b to 2.2.1
Date Published: 5/30/2018

Settings which can be tuned to prevent timeouts during upgrades in VMware Cloud Foundation
Date Published: 6/1/2018

The VMware Cloud Foundation NTP health check shows a Red status for the TOR switches in environments upgraded from 2.1.3b to 2.2.1
Date Published: 5/29/2018

The VMware Cloud Foundation Check Discovery Protocol Enabled health check returns a RED state when LLDP is in use
Date Published: 5/30/2018

The Check for error dumps in ESXi health check in VMware Cloud Foundation returns a YELLOW state
Date Published: 5/30/2018

A Registration/unregistration of third-party IO filter storage provider fails on a host warning is created on ESXi hosts during VMware Cloud Foundation workload domain creation or expansion
Date Published: 5/30/2018

VMware vCenter Lifecycle Manager

Unable to retry requests that fail due to unsupported password phrases by an individual vRealize Suite product in vRealize Lifecycle Manager
Date Published: 5/28/2018

VMware vCenter Server

VMWare Tools installation progress dialog running setup does not complete
Date Published: 5/31/2018

VMs get corrupted on vVOL datastores after vMotion
Date Published: 5/31/2018

VMware vCloud Availability for vCloud Director

Stopping replicated VMs in vCD via the vCloud Availability for vCloud Director Tenant Portal causes the VM’s vApp to enter a Partially Running state
Date Published: 5/28/2018

VMware vRealize Automation

Upgrading to vRealize Automation 7.3.1 and 7.4 fails while running post-install scripts on the replica appliance nodes
Date Published: 5/31/2018

VMware vRealize Network Insight

[vRNI] [3.x] Edge with trunk interface not showing up for any VM to VM topology
Date Published: 5/28/2018

[vRNI] [3.x] VM to VM/Internet paths not working when VMtools or OpenTools are not installed
Date Published: 5/29/2018

VMware vRealize Suite Lifecycle Manager

After configuring vIDM in vRelaize Suite Lifecycle Manager, vIDM server does not sync users with blank email address in the user account
Date Published: 5/28/2018

When Admin/Root Password is changed directly on vRealize Suite Admin/Root account might get locked
Date Published: 5/28/2018

Download link to the vRelaize Suite product support bundle is missing from the vRelaize Suite Lifecycle Manager’s Manage Environment page
Date Published: 5/28/2018

VMware vSphere Web Client

The value of BIOS UUID is not reflected in VM when it is deployed from OVF template
Date Published: 5/29/2018

The post New KB articles published for week ending 3rd June 2018 appeared first on Support Insider.

Posted in kb digest, Knowledge base, Syndicate

New KB articles published for week ending 27th May 2018

Published May 29, 2018 | By Sreeman Taduri

Read full post . . . or http://feedproxy.google.com/~r/VmwareKnowledgebaseBlog/~3/Xm4E5nv7ep0/new-kb-articles-published-for-week-ending-27th-may-2018.html

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VMware vCenter Server

Upgrading Windows vCenter server 6.5 to vCenter server 6.7 fails when VMware vSphere authentication proxy service is started
Date Published: 2018/5/21

vCenter Server Appliance Management Interface might not display the vCenter Server 6.7.0a patch
Date Published: 2018/5/21

VMware vCenter Server Appliance

While migrating from a Windows vCenter Server to a 6.5 vCenter Appliance, one or more services fail to start
Date Published: 2018/5/21

VMware Integrated OpenStack

VIO Creating a compact mode cluster fails with error importing image into glance
Date Published: 2018/5/21

Datacenter

Hypervisor-Assisted Guest Mitigation for CVE-2018-3639 (Speculative Store Bypass)
Date Published: 2018/5/22

VMware vRealize Automation

vRA appliance stuck on “updating network config through vaos.service” during boot
Date Published: 2018/5/22

VMware vCloud Availability for vCloud Director

“[Code=503] Access Forbidden” error when logging into the vCloud Availabilty for vCloud Director Tenant Portal
Date Published: 2018/5/23

VMware SDDC Manager

The VMware Cloud Foundation 2.2 health check reports the Uplink port connection status as RED when a custom L3 uplink configuration is used.
Date Published: 2018/5/23

Workload domain creation fails on the vCenter: Configure LACP on VDS task.
Date Published: 2018/5/24

VMware vRealize Operations Manager

Clear Recent Tasks in vRealize Operations Manager 6.1 and Later
Date Published: 2018/5/23

Memory Usage % Metric in vRealize Operations Manager 6.7 always shows 97-100%
Date Published: 2018/5/24

VMware vSphere Update Manager

Upgrading VM Virtual Hardware through Update Manager 6.x fails on Linux Virtual Machines
Date Published: 2018/5/24

VMware Validated Design

SAIC SDI on VMware Validated Design 4.2
Date Published: 2018/5/24

VMware vRealize Suite Lifecycle Manager

Log bundle downloads, OVA mappings, and product deployments fail
Date Published: 2018/5/24

VMware vSphere ESXi

Low I/O performance using intel-nvme drivers 1.3.2.8-1OEM and 1.3.2.4-1OEM with block sizes larger than 4K
Date Published: 2018/5/24

VMware Cloud on AWS

DNS resolution not working for Windows VMs in VMC when VM IP is statically assigned
Date Published: 2018/5/24

The post New KB articles published for week ending 27th May 2018 appeared first on Support Insider.

Posted in kb digest, Knowledge base, Syndicate

New KB articles published for week ending 20th May 2018

Published May 23, 2018 | By Sreeman Taduri

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VMware ESXi

Linux VM UEFI boot “WARNING: BIOS bug: CPU MTRRs don’t cover all of memory, losing xxx of RAM”
Date Published: 2018/5/14

HP host with QFLE3 Driver Version 1.0.60.0 experienced a PSOD on shutdown or restart
Date Published: 2018/5/14

In ESXi 5.5 host gets disconnected from the vCenter randomly with vpxa crashing
Date Published: 2018/5/14

VMware vSphere Replication

Upgrading vSphere Replication 6.1.2/6.5.x to 8.1 fails with the error “input stream closed” during SFTP file transfer
Date Published: 2018/5/14

VMware vCloud Availability for vCloud Director

Storage migration restrictions for replicated VMs and replication disks in vCloud Availability for vCloud Director
Date Published: 2018/5/14

The impact a resource vCenter Server becoming unavailable in the Service Provider site has on vCloud Availability for vCloud Director
Date Published: 2018/5/15

VMware NSX for vSphere

Shrinking NSX IP pool range fails with the error: “Unable to modify subnet subnet-X IP range X.X.X.X - X.X.X.X from this subnet is in use.”
Date Published: 2018/5/15

VMware Pulse IoT Center 1.x

Support for Liota SDK included in VMware Pulse IoT Center
Date Published: 2018/5/15

VMware Software Manager

End of Distribution and End of General Support for VMware Software Manager
Date Published: 2018/5/16

VMware vRealize Automation

Multi-machine deployment contains 1 or more missing machines after restore from backup
Date Published: 2018/5/16

After upgrading vRealize Orchestrator to 7.4, NSX 6.x plug-in may not work
Date Published: 2018/5/18

VMware vCenter Server

Edit Host Customization form does not update the host customization correctly
Date Published: 2018/5/18

The post New KB articles published for week ending 20th May 2018 appeared first on Support Insider.

Posted in kb digest, Knowledge base, Syndicate

Introducing the Skyline Collector 1.2, Now GDPR Compliant

Published May 18, 2018 | By Nick Fritsch

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We are excited to announce the release of the Skyline Collector 1.2. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support. With proactive support, GSS can notify you of potential issues and areas of risk within your vSphere and NSX environments. Most noteworthy, proactive support is available at no additional cost to customers with an active Production Support or Premier Services contract.

Please sign up for the Managed Access Program if interested in learning more about proactive support. Premier Services customers should contact their Support Account Manager/Support Account Engineer for information how they can begin receiving proactive support from VMware today.

GDPR Compliant

With the release of the Skyline Collector 1.2, Personally Identifiable Information (PII) is no longer sent to VMware as part of the collected product usage data. We identified a few scenarios where usernames and email addresses were collected within the product usage data. Now, with the release of the Skyline Collector 1.2, usernames and passwords are no longer sent to VMware within the collected product usage data.

Personally Identifiable Information (PII) no longer sent to VMware

Furthermore, once upgraded to the Skyline Collector 1.2, we have retroactively removed usernames and email addresses from previously collected product usage data. This completes the process of becoming GDPR compliant with regard to the product usage data collected by the Skyline Collector for the purpose of delivering proactive support.

You are required to upgrade to the Skyline Collector 1.2 to prevent PII from being sent to VMware. As an additional measure, any PII collected from previous versions of the Skyline Collector (1.1.x, 1.0) will be scrubbed from the system on a scheduled basis. For that reason, we recommend upgrading your Skyline Collector to 1.2 as soon as possible. We will be decommissioning earlier versions of the Skyline Collector in the future. Use the VAMI (Appliance Management UI) to check for and install Skyline Collector updates. You can access the VAMI by browsing to the IP address or FQDN of the Collector, port 5480 (i.e. IP address/FQDN:5480)

Check for and Install Updates to the Skyline Collector appliance within the VAMI.

NSX Manager

In the past, when configuring NSX for product usage data collection, credentials to both NSX Manager and the NSX Controllers were required. Skyline Collector 1.2 no longer requires direct access to NSX Controllers. For micro-segmentation and vShield endpoint customers, where NSX Controllers are not required, this further simplifies the Skyline Collector configuration process.

Add an NSX Manager wizard within the Skyline Collector 1.2.

The Skyline Collector requires a user with read-only permissions to NSX Manager. NSX Manager has a built-in, read-only role, named Auditor. We recommend creating a user with Auditor role permissions for adding an NSX Manager to the Skyline Collector for collecting product usage data.

Learn More About Skyline

You spoke, we listened. At VMworld 2017, during the Pat Gelsinger and Michael Dell QA session, the first question that was submitted by you, our customers, was regarding improving the overall quality of VMware support. VMware Skyline is just one of the ways we’re using a combination of technology and people to improve our customers’ support experience.

Watch and listen to Pat’s response during the QA session with Michael Dell during the Day 2 General Session at VMworld 2017.

Visit the VMware Skyline Overview page to learn more about proactive support delivered by VMware.

VMware Skyline Overview Page

The post Introducing the Skyline Collector 1.2, Now GDPR Compliant appeared first on Support Insider.

Posted in Announcements, GDPR, kb digest, proactive support, skyline, Syndicate

Archives

New KB articles published for week ending 17th June 2018

Datacenter Products

VMware App Volumes

VMware Horizon

VMware NSX for vSphere

VMware SDDC Manager

VMware Validated Design

VMware vCenter Server

VMware vCloud Availability for vCloud Director

VMware vRealize Business for Cloud Standard

VMware vSphere Storage Appliance

Proactively Identifying Potential Risk with VMware Skyline

Going Beyond Break/Fix

Finding Potential Issues

Conclusion

Additional Resources

New KB articles published for week ending 10th June 2018

Top 20 vSAN articles for May 2018

Top 20 NSX articles for May 2018

Top 20 vSphere articles for May 2018

New KB articles published for week ending 3rd June 2018

New KB articles published for week ending 27th May 2018

New KB articles published for week ending 20th May 2018