Support Experience

Day 2 Mastery Series for Skyline: In Case You Missed It

Don’t miss it: VMware just released the Day 2 Mastery Series for VMware Skyline. Get practical day-to-day workflows and tips and tricks to help you stay out of harm’s way. Remember, Skyline is available and included at no additional charge for our Production and Premier Support customers. Five VMware Skyline Day 2 Series videos have

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Transforming the Customer Support Experience in 2019 – Year in Review

As we launch into the year 2020, it’s important to reflect on the past year. Before we jump into the new year, I wanted to reflect upon last year, and the many accomplishments VMware has made to transform the customer support experience. With that said, and without further ado, let’s reflect upon 2019.   2019

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Announcing VMware Skyline Updates – December 2019

Before we close 2019, and open the book on 2020, we are happy to announce updates to VMware Skyline. These updates include new findings & recommendations, a Skyline Collector patch, and Skyline Advisor performance improvements.   New Proactive Findings The following Findings & Recommendations have been added to Skyline. If your environment is at risk

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Announcing Updates to VMware Skyline – November 2019

We are excited to announce a number of updates to VMware Skyline. Skyline is VMware’s proactive support service, which identifies potential issues in your environment, and provides recommendations for how to avoid each potential issue, before it occurs. The following updates are made available via a combination of Skyline Collector version 2.3 and updates to

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Announcing VMware Skyline Historical Findings & Recommendations

VMware is pleased to announce Historical Trending for Findings and Remediations within VMware Skyline. Skyline, developed by VMware Global Services, is a proactive support technology available to customers with an active Production Support, or Premier Support entitlement. Skyline automatically and securely collects, aggregates and analyzes customer-specific product usage data to proactively identify potential issues and

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Announcing VMware Skyline Health for vSphere & vSAN

Meeting Our Customers Where They Are VMware unifies its proactive support technology into a portfolio of complementary services, surfacing the information you need, where and when you need it. Joining forces under the VMware Skyline brand, VMware Skyline Health for vSphere and vSAN are available in the vSphere Client, enabling a native, in-product experience with consistent proactive analytics

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Upgrade Recommendations and Product Interoperability Checks Now Available in Skyline

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We are excited to announce the general availability of Upgrade Recommendations within VMware Skyline. Announced at VMworld US, a Upgrade Recommendation consolidates multiple findings into a single recommendation. That recommendation will be to upgrade, or patch, a specific product within your environment. Furthermore, Skyline automatically performs a product interoperability check for the proposed upgrade. This

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Set Email Notification Preferences for Skyline

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New within Skyline Advisor is the ability to configure email notification preferences. Similar to the new features within Skyline Collector, the ability to be notified by email has been a popular customer feature request. Customers can now be notified of important Skyline events without logging in to Skyline Advisor.   Email Notification Preferences Customers can

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Announcing VMware Skyline Collector 2.2

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Today, we are announcing the availability of Skyline Collector 2.2. Skyline Collector 2.2 delivers two features frequently requested by customers. The first is the ability to modify the root password expiration. The second allows customers to use their own web server certificates for securing the connection from the Skyline Collector user interface and the customer’s

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New and Improved VMware Premier Support Offering: Announced at VMworld US 2019

On August 26th, 2019, at VMworld US, we announced a new and improved Premier Support offering. We streamlined our Premier Support services into a new single offering, called VMware Premier SupportTM. This will enable VMware to give customers the “white glove” experience, the best in customer care that VMware offers, accelerating outcomes for customers business

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