Support Experience

VMware Skyline Advisor includes new Historical Trends and EA Linking

We’re pleased to announce a new VMware Skyline Advisor release with exciting updates, including Historical Trends, new Findings & Recommendations, and Entitlement Account (EA) linking capability. Log into Skyline Advisor today to try out the new enhancements!  A brief summary of the new features is below. For additional details review the Skyline Advisor Release Notes and the What’s New in Skyline Advisor videos for:   Historical Trends  Entitlement Account

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Efficiently uploading files to VMware Support

By Fred Giroux, Senior Support Account Manager, VMware Premier Services   You probably already know about the FTP or SFTP ways of uploading files to VMware Support, and most likely have faced challenges when uploading large files and found it is not very fast because of limitations in the FTP protocol. This is not to

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What’s New in Skyline – April 2020 Update

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Skyline is VMware’s proactive self-service support service, available to all customers with an active Production or Premier Support contract with VMware. Skyline identifies potential issues and security vulnerabilities within customer environments. For each finding, a recommendation is provided to help you avoid the issue, or secure the environment. Additionally, configuration recommendations are provided. And finally,

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Role-Based Access Control Now Available in Skyline Advisor

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We are excited to announce new features and functionality within Skyline Advisor. These new features are immediately available to you, and does not require an upgrade to your Skyline Collector. The new features available today within Skyline including the following: Role-Based Access Control for Skyline Advisor New First Observed Date for Findings, and Affected Objects

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Day 2 Mastery Series for Skyline: In Case You Missed It

Don’t miss it: VMware just released the Day 2 Mastery Series for VMware Skyline. Get practical day-to-day workflows and tips and tricks to help you stay out of harm’s way. Remember, Skyline is available and included at no additional charge for our Production and Premier Support customers. Five VMware Skyline Day 2 Series videos have

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Transforming the Customer Support Experience in 2019 – Year in Review

As we launch into the year 2020, it’s important to reflect on the past year. Before we jump into the new year, I wanted to reflect upon last year, and the many accomplishments VMware has made to transform the customer support experience. With that said, and without further ado, let’s reflect upon 2019.   2019

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Announcing VMware Skyline Updates – December 2019

Before we close 2019, and open the book on 2020, we are happy to announce updates to VMware Skyline. These updates include new findings & recommendations, a Skyline Collector patch, and Skyline Advisor performance improvements.   New Proactive Findings The following Findings & Recommendations have been added to Skyline. If your environment is at risk

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Announcing Updates to VMware Skyline – November 2019

We are excited to announce a number of updates to VMware Skyline. Skyline is VMware’s proactive support service, which identifies potential issues in your environment, and provides recommendations for how to avoid each potential issue, before it occurs. The following updates are made available via a combination of Skyline Collector version 2.3 and updates to

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Announcing VMware Skyline Historical Findings & Recommendations

VMware is pleased to announce Historical Trending for Findings and Remediations within VMware Skyline. Skyline, developed by VMware Global Services, is a proactive support technology available to customers with an active Production Support, or Premier Support entitlement. Skyline automatically and securely collects, aggregates and analyzes customer-specific product usage data to proactively identify potential issues and

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Announcing VMware Skyline Health for vSphere & vSAN

Meeting Our Customers Where They Are VMware unifies its proactive support technology into a portfolio of complementary services, surfacing the information you need, where and when you need it. Joining forces under the VMware Skyline brand, VMware Skyline Health for vSphere and vSAN are available in the vSphere Client, enabling a native, in-product experience with consistent proactive analytics

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