skyline

What’s New in Skyline – April 2020 Update

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Skyline is VMware’s proactive self-service support service, available to all customers with an active Production or Premier Support contract with VMware. Skyline identifies potential issues and security vulnerabilities within customer environments. For each finding, a recommendation is provided to help you avoid the issue, or secure the environment. Additionally, configuration recommendations are provided. And finally,

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Role-Based Access Control Now Available in Skyline Advisor

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We are excited to announce new features and functionality within Skyline Advisor. These new features are immediately available to you, and does not require an upgrade to your Skyline Collector. The new features available today within Skyline including the following: Role-Based Access Control for Skyline Advisor New First Observed Date for Findings, and Affected Objects

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Maintaining stability and resiliency with Skyline

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Did you know that you can use Skyline’s Upgrade Recommendations feature to make the environments that you manage more secure and stable? In addition to this, you can potentially remediate dozens of Skyline’s proactive findings and recommendations at once. Watch the video below to see how you can do this and more.    Take advantage

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Managing Organizations in VMware Skyline

If your company has several departments or business units that have dedicated resources and their own environments, you may want to consider assigning a Skyline Collector to those specific environments, so that you can proactively monitor them independently of each other. Watch this video to learn how to use Skyline to align with your departments

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Add Users & Manage Groups in Skyline

Are you part of a team of IT managers that need access to the Findings and Recommendations that Skyline provides? Perhaps you want to give others the ability to submit Support Requests (SRs)? Watch this video to see how to Add Users, give them specific privileges, and more efficiently manage the groups or teams that

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Customizing Findings & Recommendations in VMware Skyline

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Did you know that you could customize the Findings and Recommendations that Skyline Provides you by using its Mute feature? The reasons could vary, but our customers have indicated that they’d like to mute specific findings in order to: Delay remediation until they have more information. Hide recommendations that simply can’t addressed because of specific

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Top 5 Signs You’re Suffering from Manual Upload Fatigue

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Top 5 Signs You’re Suffering from Manual Upload Fatigue   Do you use manual upload tools to send your Log Bundles to VMware for the purpose of troubleshooting issues that the environments that you’re managing may be experiencing? You may be suffering from Manual Upload Fatigue, and you may not even be aware of it.

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Transforming the Customer Support Experience in 2019 – Year in Review

As we launch into the year 2020, it’s important to reflect on the past year. Before we jump into the new year, I wanted to reflect upon last year, and the many accomplishments VMware has made to transform the customer support experience. With that said, and without further ado, let’s reflect upon 2019.   2019

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Announcing VMware Skyline Updates – December 2019

Before we close 2019, and open the book on 2020, we are happy to announce updates to VMware Skyline. These updates include new findings & recommendations, a Skyline Collector patch, and Skyline Advisor performance improvements.   New Proactive Findings The following Findings & Recommendations have been added to Skyline. If your environment is at risk

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Announcing Updates to VMware Skyline – November 2019

We are excited to announce a number of updates to VMware Skyline. Skyline is VMware’s proactive support service, which identifies potential issues in your environment, and provides recommendations for how to avoid each potential issue, before it occurs. The following updates are made available via a combination of Skyline Collector version 2.3 and updates to

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