proactive support

VMware Skyline Advisor includes new Historical Trends and EA Linking

We’re pleased to announce a new VMware Skyline Advisor release with exciting updates, including Historical Trends, new Findings & Recommendations, and Entitlement Account (EA) linking capability. Log into Skyline Advisor today to try out the new enhancements!  A brief summary of the new features is below. For additional details review the Skyline Advisor Release Notes and the What’s New in Skyline Advisor videos for:   Historical Trends  Entitlement Account

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Role-Based Access Control Now Available in Skyline Advisor

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We are excited to announce new features and functionality within Skyline Advisor. These new features are immediately available to you, and does not require an upgrade to your Skyline Collector. The new features available today within Skyline including the following: Role-Based Access Control for Skyline Advisor New First Observed Date for Findings, and Affected Objects

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Customizing Findings & Recommendations in VMware Skyline

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Did you know that you could customize the Findings and Recommendations that Skyline Provides you by using its Mute feature? The reasons could vary, but our customers have indicated that they’d like to mute specific findings in order to: Delay remediation until they have more information. Hide recommendations that simply can’t addressed because of specific

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Top 5 Signs You’re Suffering from Manual Upload Fatigue

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Top 5 Signs You’re Suffering from Manual Upload Fatigue   Do you use manual upload tools to send your Log Bundles to VMware for the purpose of troubleshooting issues that the environments that you’re managing may be experiencing? You may be suffering from Manual Upload Fatigue, and you may not even be aware of it.

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Announcing VMware Skyline Collector 2.2

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Today, we are announcing the availability of Skyline Collector 2.2. Skyline Collector 2.2 delivers two features frequently requested by customers. The first is the ability to modify the root password expiration. The second allows customers to use their own web server certificates for securing the connection from the Skyline Collector user interface and the customer’s

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New Dashboard View and Solution Tags, and More Proactive Issue Identification in Skyline Advisor

We are excited to announce updates to Skyline Advisor. These updates include a new Dashboard view, identification of additional solutions, identification of additional potential issues, and other enhancements. All of this is immediately available to all customers currently receiving proactive support from VMware. Furthermore, this update does not require you to update the Skyline Collector.

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VMware Skyline Update – February 2019

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We’re back with our February VMware Skyline update. We didn’t release any major enhancements to Skyline this month, however we did add additional proactive findings, as well as updated our documentation to reflect recent changes. Let’s get started by reviewing the proactive findings released in February. For those who are wondering what Skyline is, Skyline

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VMware Skyline Customer Update

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Happy Holidays from the VMware Skyline team!   VMware Skyline™ Recent Announcements We made several exciting announcements last month at VMworld in Barcelona, including the GA of Version 2.0 and the availability of Skyline Log Assist™, new Inventory Filter feature, Data Segmentation and Enhanced User Access Permissions: Skyline Log Assist Eliminates the need for customers

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Introducing the Skyline Collector 1.2, Now GDPR Compliant

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We are excited to announce the release of the Skyline Collector 1.2. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support. With proactive support, GSS can notify you of potential issues and areas of risk within your vSphere and NSX environments. Most noteworthy, proactive support is available at no additional cost to customers with an active Production Support or Premier Services contract.

Please sign up for the Managed Access Program if interested in learning more about proactive support. Premier Services customers should contact their Support Account Manager/Support Account Engineer for information how they can begin receiving proactive support from VMware today.

GDPR Compliant

With the release of the Skyline Collector 1.2, Personally Identifiable Information (PII) is no longer sent to VMware as part of the collected product usage data. We identified a few scenarios where usernames and email addresses were collected within the product usage data. Now, with the release of the Skyline Collector 1.2, usernames and passwords are no longer sent to VMware within the collected product usage data.

Personally Identifiable Information (PII) no longer sent to VMware

Personally Identifiable Information (PII) no longer sent to VMware

Furthermore, once upgraded to the Skyline Collector 1.2, we have retroactively removed usernames and email addresses from previously collected product usage data. This completes the process of becoming GDPR compliant with regard to the product usage data collected by the Skyline Collector for the purpose of delivering proactive support.

You are required to upgrade to the Skyline Collector 1.2 to prevent PII from being sent to VMware. As an additional measure, any PII collected from previous versions of the Skyline Collector (1.1.x, 1.0) will be scrubbed from the system on a scheduled basis. For that reason, we recommend upgrading your Skyline Collector to 1.2 as soon as possible. We will be decommissioning earlier versions of the Skyline Collector in the future. Use the VAMI (Appliance Management UI) to check for and install Skyline Collector updates. You can access the VAMI by browsing to the IP address or FQDN of the Collector, port 5480 (i.e. IP address/FQDN:5480)

Check for and Install Updates to the Skyline Collector appliance within the VAMI.

Check for and Install Updates to the Skyline Collector appliance within the VAMI.

NSX Manager

In the past, when configuring NSX for product usage data collection, credentials to both NSX Manager and the NSX Controllers were required. Skyline Collector 1.2 no longer requires direct access to NSX Controllers. For micro-segmentation and vShield endpoint customers, where NSX Controllers are not required, this further simplifies the Skyline Collector configuration process.

Add an NSX Manager wizard within the Skyline Collector 1.2.

Add an NSX Manager wizard within the Skyline Collector 1.2.

The Skyline Collector requires a user with read-only permissions to NSX Manager. NSX Manager has a built-in, read-only role, named Auditor. We recommend creating a user with Auditor role permissions for adding an NSX Manager to the Skyline Collector for collecting product usage data.

Learn More About Skyline

You spoke, we listened. At VMworld 2017, during the Pat Gelsinger and Michael Dell QA session, the first question that was submitted by you, our customers, was regarding improving the overall quality of VMware support. VMware Skyline is just one of the ways we’re using a combination of technology and people to improve our customers’ support experience.

Watch and listen to Pat’s response during the QA session with Michael Dell during the Day 2 General Session at VMworld 2017.

Visit the VMware Skyline Overview page to learn more about proactive support delivered by VMware.

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