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Unlocking Mobile Moments with VMware Workspace ONE Productivity Apps

Do you wonder how often you pull your smartphone out of your pocket (or purse)? Do you feel &#rsquo;separation anxiety&#rdquo; (and I use that term loosely here) if the smartphone is not within arm&#rsquo;s length, especially if you&#rsquo;re not wearing your smartwatch?

If you answered yes to those questions, I don&#rsquo;t believe you are alone. An Internet Trends report famously suggests that an average user pulls out their smartphone 150 timesa day, and each mobile micro-moment lasts between 60 and 90 seconds.Other research estimates the heaviest users touch—tap, type, swipe, click—their smartphones 2,617 times a day, on average.

This paradigm shift requires us to design apps for what we call &#rsquo;mobile moments.&#rdquo; In essence, developers must understand what a user is trying to accomplish during a mobile moment based on considerations—device form factor, information context, aggregated intelligence from multiple business systems and, increasingly, machine learning—to provide the most delightful user experience possible.

VMware Workspace ONE is a digital transformation platform, and we&#rsquo;d like to show you how our suite of mobile productivity apps use the mobile moments design paradigm to deliver consumer-simple, enterprise-secure experiences.

5 Common Mobile Moments in the Enterprise

Rather than focusing on my experiences like in previous blog posts, I asked Adam Chow for his top mobile moments during his summer internship here at VMware. He graciously summarized these moments and recorded videos to showcase them.

1. Joining conference calls.

In our everyday life, we often dial into conference calls on the go. VMware Boxer is a secure email, calendar and contacts app that allows users to dial in with literally two taps. Yes, you heard me right. No more fiddling with finding the right number and the associated passcode. I know it sounds too good to be true, so don&#rsquo;t take my word for it, check it out for yourself.

2. Scheduling meetings.

Oftentimes, we wait to get back to our desk to respond to one-line emails like, &#rsquo;Do you have time for a quick chat?&#rdquo; See how easily you can send your availability and quickly create meetings with co-workers and external business partners using the Boxer app. It is simply amazing.

3. Triaging emails.

A lot of industry research has been done on categorizing email users as pilers, filers and purgers. Pilers are users (like myself) who keep all their emails in the inbox so unread emails are actionable. Filers are users who meticulously aim for a zero inbox and file important emails into folders. Purgers are users who delete emails that are no longer actionable and expect others to send another email if there is a follow-up.

In an enterprise setting, a lot of mobile moments are spent triaging emails. The Boxer app provides features like:

  • Custom swipe gestures so users can personalize how they triage their emails and take quick actions,

  • Bulk triage emails by deleting or moving all at once,

  • Propose new meeting times and

  • Customize quick reply templates and send quick replies to one or more emails.

4. Accessing intranet sites.

A lot of customers roll out Boxer, VMware Browser and VMware Content Locker apps in a mobile app management (MAM) mode. The encryption, data loss prevention, integrated authentication, shared passcode and compliance are built into the app itself without requiring a mobile device management (MDM) profile on the device.

In these environments, users do not have an operating system level per-app VPN tunnel, so the Workspace ONE platform provides a secure tunnel to resources behind the firewall, like intranet sites. This means that when users click an intranet link within an email, they do not get the &#rsquo;404: Page Not Found&#rdquo; error. Instead the site opens seamlessly, and the user can complete their workflow within the mobile moment.

5. Collaborating on enterprise files.

The Content Locker mobile app can aggregate files and folders from over 30 enterprise content repositories. IT can set data loss prevention (DLP) controls in one place and users can securely access, sync and share all their content.

Content Locker supports on-premises repositories, such as Microsoft SharePoint and file shares, as well as cloud repositories, such as Microsoft OneDrive for Business, SharePoint Online, Dropbox and Box. Watch how a team of people interviewing a candidate were able to quickly collaborate during this mobile moment.

These videos offer a quick teaser of how VMware&#rsquo;s suite of mobile productivity apps cater to mobile moments. Stay tuned for exciting innovations that will take this much further. If you are attending VMworld in Vegas, be sure to attend the Monday breakout session, &#rsquo;Learn How to Deliver an Enterprise-Grade Mobile Email Experience with Boxer.&#rdquo;

 

VMworld 2017 Breakout Session

“Learn How to Deliver an Enterprise-Grade Mobile Email Experience with Boxer”

Add #UEM2222BU via VMworld U.S. schedule builder.

The post Unlocking Mobile Moments with VMware Workspace ONE Productivity Apps appeared first on VMware End-User Computing Blog.

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One Device for On-the-Go Mobility & Desktop Productivity—Eliminate Compromise with VMware & Samsung

VMware Workspace ONE and VMware Horizon Client 4.5 are now available on the Google Play store. Both can be installed on Samsung Galaxy S8 and S8+ smartphones and used with Samsung DeX Station, which enables USB connectivity to peripherals.

The joint Samsung and VMware solution delivers a unified, digital workspace to keep end users productive. Users can seamlessly transition between their on-the-go mobile device and their full-size desk workspace that includes a monitor, mouse and keyboard.

With Samsung and VMware, end users can quickly move from mobile device to desktopfor continuous productivity at work.

Workspace ONE is a simple and secure enterprise platform for delivering and managing any application on the Galaxy S8 and S8+ smartphone. Integrating identity management, real-time application delivery and enterprise mobility management, Workspace ONE helps IT engage digital employees, reduce the threat of data leakage and modernize traditional operations for the mobile-cloud era.

With the Samsung DeX Station, end users can turn their Galaxy S8 or S8+ into a true PC experience. When docked at the DeX Station, Galaxy S8 and S8+ phones launch a special DeX mode on the connected, external monitor, and applications can be opened in multiple, separate windows. We recommend connecting a mouse, keyboard and Ethernet cable for added productivity.

With Workspace ONE and Horizon Client 4.5 installed on the device, DeX users can take advantage of on-the-go access to their Windows, mobile and cloud applications. Without compromising corporate security, this combination is an ideal choice for bring-your-own-device (BYOD) users.

Here&#rsquo;s an example of a Galaxy S8 running DeX mode on a monitor with a Horizon virtual desktop and Workspace ONE.

With Horizon, DeX users will also experience Blast Extreme adaptive transport for high-performing cloud applications and virtual desktops—right from Samsung Galaxy S8 and S8+ devices.

Meanwhile, users can easily multitask between their personal and corporate worlds and even take phone calls. While docked in the DeX Station, call functionality works seamlessly with a Bluetooth headset, without interrupting the desktop experience.

Organizations that want to test the Galaxy S8 or S8+ with Horizon and/or Workspace ONE can quickly sign up at VMware TestDrivefor End-User Computing. IT can conveniently access a free, cloud-based demo environment within minutes—without spinning up internal resources and/or infrastructure.

Go to VMware TestDrive

Learn More

  • See the announcement:Introducing New Samsung Galaxy S8 + VMware Workspace ONE
  • Read more from VentureBeat: Samsung&#rsquo;s DeX dock turns the Galaxy S8 into a PC
  • Watch a demo at KRON 4: Samsung&#rsquo;s Dex Turns Your Phone into a Work or Home Computer

The post One Device for On-the-Go Mobility & Desktop Productivity—Eliminate Compromise with VMware & Samsung appeared first on VMware End-User Computing Blog.

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Mobile App Consistency by Design

Here&#rsquo;s how we evolved the Boxer mobile email app into VMware Boxer, an effortless enterprise email experience for our digital workspace productivity apps suite.

Leveraging Design Fundamentals

Follow the VMware UX Series here.

Prior to joining VMware as a designer, I was a designer for Boxer, an email and productivity mobile app. Working at Boxer was a huge learning experience for me. My introduction to product design was a whirlwind, and I dove in headfirst.

I have a traditional background in graphic design, primarily in branding and some web work. At Boxer, I approached tasks with the same core design fundamentals. For example, I would take a branding project and translate it into product design, focusing on consistency; layout; typography; color theory and other common, shared elements.

Standards documentation helped us identify avatar specs and usage for the Boxer app.

Everything we put into the Boxer app had to be cohesive—not only within the app itself but also across platforms, from iOS to Android. We created a unique set of icons, an illustration style, color palettes, an app icon, a logo type and more—all with a common theme that represented the identity we created for Boxer. All of these elements collectively reflected the &#rsquo;Boxer brand&#rdquo; and exemplified the characteristics we believed were key to a successful product: efficiency, productivity, user-friendliness and professionalism.

Using common, shared components in product design can be a huge benefit to design and development teams, as well as the product. Having a system of standards and components in place can help you onboard new team members, educate those involved in product management, streamline user experience (UX) and user interface (UI) implementation and, of course, create a great toolbox for the entire team to use and refine over time.

Laying a Foundation

Through trial and error, testing, analytics and a bit of instinct, we figured out what worked and what didn’t, and things organically fell into place. We developed a &#rsquo;Boxer style&#rdquo; and adapted our designs along the way. We moved so fast, we could not create a style guide and design everything strictly off that guide. We established design standards one or twoat a time, so the Boxer style was always evolving and improving.

This was good and bad. We never nailed down a solid design system. However, we were able to take what we liked and what worked and evolve those elements to create successful designs. It allowed us to be nimble and expedient.

Here&#rsquo;s an example of reusable components as Sketch symbols for Boxer.

Working solely on Boxer, we didn&#rsquo;t worry about expanding our design system to accommodate other products or brands. We may have established a style of displaying tables or a button style when developing a new feature that we would then re-apply to existing features. There was a back-and-forth effort for consistency that we always focused on in order to establish standards and reuse components.

These common themes were woven throughout every feature, icon, color and user flow we designed. We put a lot of effort into making users feel comfortable and at ease with each task, from learning a new feature to sending an email. The consistency and simplicity created an effortless experience for users.

Now What?

In October 2015, VMware announced plans to acquire Boxer. Our team knew from the start that a suite of mobile apps comprised VMware AirWatch enterprise mobility management, but we did not know what our involvement would be, if any at all. We didn&#rsquo;t know the state of development of every app, and we didn’t even know the function of every app.

[Read more about VMware Boxer: Consumer Simple, Enterprise Secure Mobile Productivity]

It was obvious Boxer did not fit neatly into this suite. It looked good and had a good user experience, but it stood out like a sore thumb when placed next to the rest of the mobile apps. Something had to be done, and we wanted to help. So, we dove right in.

Creating a common set of standards and components is even more important when you&#rsquo;re designing for a suite of apps that fall under a single umbrella, while allowing each app to retainits unique functionality and purpose. This presents new challenges that simply are not there when only thinking about one app and one brand.

Standards documentation also helped us specify file type icons.

We pieced together a small team, divvied up the work and immersed ourselves in everything we needed to know about the new apps. At the beginning, we based many of our decisions by comparing products to Boxer. We asked ourselves questions like, &#rsquo;Well, what does Boxer do in this situation? Does Boxer do this? How can this match Boxer&#rsquo;s UI better?&#rdquo; Our answers to questions like these, and many more, helped us form a baseline for our UX standards.

Divide and Conquer

We started by identifying key components in each product and where they overlapped. From these key components, we listed standards we wanted to establish for our products: navigation, typography, contact profile, list views, tables, colors, buttons and the list goes on. That way, all our products would share the same design standards, and the standards would be specific to the platform, either Android or iOS.

Of course, we did not have the time or bandwidth to go into a room for six months, cook up all these design standards and come out with a comprehensive and thorough system. We had actual production work to do. Builds were shipping, and the clock was still ticking.

As production was executed and new features designed, we built components and developed design standards along the way. We split up &#rsquo;standards tasks&#rdquo; across the team, each person committing to 2-3 standards per sprint and focusing on just those.

For example, I took &#rsquo;Bottom Navigation Standards for Android.&#rdquo; I examined all existing products, and often I learned we have multiple ways of handling the same component. After identifying areas of inconsistency across the board, I&#rsquo;d either create a new, updated design that met all requirements for that component, or we would vote on which existing style we thought was best and why. It was a collaborative team effort at every possible point.

We finally established a concrete flow for maintaining product consistency. Now, we&#rsquo;re able to closely track front-end implementation, keep it to spec, get team members up to speed with ease, share our work and explain our rationale with other teams. We&#rsquo;re stringing together new screens faster than ever before for Boxer, now part of our VMware Workspace ONE productivity apps suite.

[Related: Breaking News! New VMware Workspace ONE & AirWatch Product Innovations]

Our Boxer, People, Search and Files apps feature a consistent user experience.

Tools, Teamwork and Tenacity

A number of tools helped us throughout our process:

  • Dropbox is essential for sharing our work, keeping it organized and accessible to all stakeholders.
  • We&#rsquo;ve also made great use of the Craft by InVision LABS plugin for Sketch. It&#rsquo;s ideal for sharing and using color palettes and text styles. We learned along the way, however, that it doesn’t work as well with too many components in your Craft Library, making it difficult to find what you need when you need it.
  • Lastly, Slackis another great tool we use for daily communication, sharing ideas and opinions. It&#rsquo;s especially helpful when you&#rsquo;re spread out over three time zones, as we are.

Creating a design system and using common components for our mobile apps is a constant work in progress. Products change, new features are introduced, old features are depreciated and so our designs change.

The design system has to be fluid and adaptable. It requires care and maintenance. Our methods may not be perfect, but they are proving to be effective and efficient as we keep striving for consistency and simplicity across our mobile app designs.

What’s new inthe VMware UX Series:

  • Breathing New Life into UX Research
  • The Avatar Experience
  • Redesigning the VMware AirWatch Privacy Policy

The post Mobile App Consistency by Design appeared first on VMware End-User Computing Blog.

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