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Introducing the Skyline Collector 1.2, Now GDPR Compliant

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We are excited to announce the release of the Skyline Collector 1.2. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support. With proactive support, GSS can notify you of potential issues and areas of risk within your vSphere and NSX environments. Most noteworthy, proactive support is available at no additional cost to customers with an active Production Support or Premier Services contract.

Please sign up for the Managed Access Program if interested in learning more about proactive support. Premier Services customers should contact their Support Account Manager/Support Account Engineer for information how they can begin receiving proactive support from VMware today.

GDPR Compliant

With the release of the Skyline Collector 1.2, Personally Identifiable Information (PII) is no longer sent to VMware as part of the collected product usage data. We identified a few scenarios where usernames and email addresses were collected within the product usage data. Now, with the release of the Skyline Collector 1.2, usernames and passwords are no longer sent to VMware within the collected product usage data.

Personally Identifiable Information (PII) no longer sent to VMware

Personally Identifiable Information (PII) no longer sent to VMware

Furthermore, once upgraded to the Skyline Collector 1.2, we have retroactively removed usernames and email addresses from previously collected product usage data. This completes the process of becoming GDPR compliant with regard to the product usage data collected by the Skyline Collector for the purpose of delivering proactive support.

You are required to upgrade to the Skyline Collector 1.2 to prevent PII from being sent to VMware. As an additional measure, any PII collected from previous versions of the Skyline Collector (1.1.x, 1.0) will be scrubbed from the system on a scheduled basis. For that reason, we recommend upgrading your Skyline Collector to 1.2 as soon as possible. We will be decommissioning earlier versions of the Skyline Collector in the future. Use the VAMI (Appliance Management UI) to check for and install Skyline Collector updates. You can access the VAMI by browsing to the IP address or FQDN of the Collector, port 5480 (i.e. IP address/FQDN:5480)

Check for and Install Updates to the Skyline Collector appliance within the VAMI.

Check for and Install Updates to the Skyline Collector appliance within the VAMI.

NSX Manager

In the past, when configuring NSX for product usage data collection, credentials to both NSX Manager and the NSX Controllers were required. Skyline Collector 1.2 no longer requires direct access to NSX Controllers. For micro-segmentation and vShield endpoint customers, where NSX Controllers are not required, this further simplifies the Skyline Collector configuration process.

Add an NSX Manager wizard within the Skyline Collector 1.2.

Add an NSX Manager wizard within the Skyline Collector 1.2.

The Skyline Collector requires a user with read-only permissions to NSX Manager. NSX Manager has a built-in, read-only role, named Auditor. We recommend creating a user with Auditor role permissions for adding an NSX Manager to the Skyline Collector for collecting product usage data.

Learn More About Skyline

You spoke, we listened. At VMworld 2017, during the Pat Gelsinger and Michael Dell QA session, the first question that was submitted by you, our customers, was regarding improving the overall quality of VMware support. VMware Skyline is just one of the ways we’re using a combination of technology and people to improve our customers’ support experience.

Watch and listen to Pat’s response during the QA session with Michael Dell during the Day 2 General Session at VMworld 2017.

Visit the VMware Skyline Overview page to learn more about proactive support delivered by VMware.

The post Introducing the Skyline Collector 1.2, Now GDPR Compliant appeared first on Support Insider.

Citrix at RSA: Showcasing 8 Ways to Safeguard Your Apps & Data

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Citrix Updates Contracts to Reflect GDPR Guidelines and Requirements

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Selbstbewusst oder kurzsichtig?

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GDPR and the Global Compliance Push

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RSM Göteborg: Solving the Productivity Puzzle with Citrix Workspace

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Citrix and Microsoft Partnership Delivers Better Mobile Security Options for Healthcare

It has been proven time and again. Implementing security measures without taking user experience into account leaves you much less secure than you may have thought.

In order to get the job done, users — especially demanding ones like clinicians …


  

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Getting a Head Start on the GDPR – 10 Key Considerations

Preparing for the implementation of the GDPR is a significant undertaking. The proper frame of mind to do so is to think of implementing the GDPR as a marathon rather than a sprint. A successful implementation of the GDPR will


  

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Ny undersökning: Dålig förberedelse inför GDPR

GDPR är på mångas läppar och som de flesta vet träder den i kraft om ganska exakt 5 månader. För att ta reda på hur väl förberedda företagen är inför införandet av den nya dataskyddslagen så genomförde vi tillsammans med …


  

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DSGVO-Konformität in parallelen Wolkenwelten

Die neue europäische Datenschutz-Grundverordnung (DSGVO), die am 25. Mai 2018 in Kraft tritt, legt die Messlatte für den Nachweis des Datenschutzes deutlich höher - und dies in einer Zeit, in der deutsche Unternehmen zunehmend auf Cloud-Services bauen, meist


  

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