Financial Services

Financial Services Workshop @ VMworld 2017 US

Partners, don&#rsquo;t let your customers miss the first-ever VMworld Financial Services Workshop on Sunday. It&#rsquo;s a great opportunity for your financial services customers and prospects to network with industry innovators and peers in a half-day, free, pre-conference session. They can secure their seat by adding this workshop [IND6502U] to their conference agenda.

Sunday, August 27 | 1-4PM
Securely Modernizing and Mobilizing Financial Services to Improve Customer Experiences and Drive Top-Line Growth [IND6502U]

The post Financial Services Workshop @ VMworld 2017 US appeared first on Partner News.

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VMworld Industry Workshops Expand Popular AirWatch Connect Days

This blog was updated on May 22,2017, with the latest information about the Device Enrollment Program from Apple. Join the conversation on Twitter using #iOSinBusiness.

What is the Device Enrollment Program from Apple?

The Device Enrollment Program provides a fast, streamlined way to deploy your corporate-owned Mac, iOS or tvOS devices. With a mobile device management (MDM) and unified endpoint management solution like VMware AirWatch, IT can:

  • Customize device settings;
  • Activate and supervise devices over the air; and
  • Enable users to setup their own devices out of the box.

[Related: 27 Questions Answered about AirWatch & the Device Enrollment Program from Apple]

What IT challenges does the Device Enrollment Program help address?

The Device Enrollment Program solves several critical requirements for corporate-owned devices. First, organizations save time and money by eliminating high-touch processes for IT. DEP takes configuration time to zero. Deployment of corporate-owned devices with DEP means zero-touch configuration for IT, eliminates staging and automates device configuration.

Second, onboarding iOS or macOS devices is streamlined for users. Based on the settings IT configured, users are prompted through Setup Assistant (skipping through any unnecessary screens). Users only need to authenticate and don&#rsquo;t need to be tech savvy to get the content, apps and email they need on their smartphones.

Finally, supervising iOS devices over the air is possible with the DEP. With supervision, administrators have more control over the device and can disable features like AirDrop, the App Store and account modification. They can also enable features like password protection. Also, the MDM profile cannot be removed, which eliminates the possibility of un-enrollment to protect data and investments in devices and provides the best user experience possible.

What role does AirWatch play in Apple&#rsquo;s Device Enrollment Program?

To utilize the Device Enrollment Program, MDM capabilities like those part of VMware AirWatch are required. AirWatch integrates with the Device Enrollment Program, enabling organizations to automatically import devices in the console based on order history. Then, administrators can easily configure settings, apply profiles, assign applications and set restrictions that will apply automatically when users unbox devices.

[Related: iOS 10.3, tvOS 10.2 & macOS 10.12.4 Are Live! VMware AirWatch Has Your Mobile Business Covered]

How can I join the Device Enrollment Program from Apple?

First, enroll with Apple and register your organization&#rsquo;s information to create an account and designate your administrators. Next, configure your device settings and Setup Assistant steps in the AirWatch console. You then can ship devices directly to your users.

For more information, check out Apple&#rsquo;s Device Enrollment Program Guide.

What are the device requirements for the Apple Device Enrollment Program?

The devices must be corporate-owned and purchased directly from Apple or through participating Apple Authorized Resellers.*

*The Device Enrollment Program may not be supported by all Apple Authorized Resellers and carriers.

Where is the Device Enrollment Program available?

The Device Enrollment Program is available in 34 countries: Australia,Austria,Belgium,Brazil,Canada,Czech Republic,Denmark,Finland,France,Germany, Greece,Hong Kong,Hungary,India,Ireland,Italy,Japan,Luxembourg,Mexico,Netherlands, NewZealand,Norway,Poland,Portugal,Singapore,South Africa,Spain,Sweden,Switzerland, Taiwan,Turkey,United Arab Emirates,United Kingdom andUnitedStates.

What’s available for education with the Device Enrollment Program from Apple?

Both Apple and AirWatch give special consideration to unique education use cases. With Apple School Manager (ASM), Apple has delivered a central place for account creation, role definitions and content purchases. To support ASM, AirWatch designed a console section for education to setup mobile deployments and streamline management of teachers, students, classes, apps and more—whether you have a 1:1 or shared device deployment. After importing data from Apple School Manager, use AirWatch to:

  • Match devices with students or classes;
  • Assign applications (to users or devices); and
  • Configure the new Classroom application, allowing teachers to guide learning on iPads.

Students quickly choose the device with their photo displayed once their teacher has started the class.

Visit apple.com/business/dep/ and apple.com/education/it/ to learn more about the Device Enrollment Program.

 

Read more..

13 Mobile Conferences for IT Leaders & Innovators

This blog was updated on May 22,2017, with the latest information about the Device Enrollment Program from Apple. Join the conversation on Twitter using #iOSinBusiness.

What is the Device Enrollment Program from Apple?

The Device Enrollment Program provides a fast, streamlined way to deploy your corporate-owned Mac, iOS or tvOS devices. With a mobile device management (MDM) and unified endpoint management solution like VMware AirWatch, IT can:

  • Customize device settings;
  • Activate and supervise devices over the air; and
  • Enable users to setup their own devices out of the box.

[Related: 27 Questions Answered about AirWatch & the Device Enrollment Program from Apple]

What IT challenges does the Device Enrollment Program help address?

The Device Enrollment Program solves several critical requirements for corporate-owned devices. First, organizations save time and money by eliminating high-touch processes for IT. DEP takes configuration time to zero. Deployment of corporate-owned devices with DEP means zero-touch configuration for IT, eliminates staging and automates device configuration.

Second, onboarding iOS or macOS devices is streamlined for users. Based on the settings IT configured, users are prompted through Setup Assistant (skipping through any unnecessary screens). Users only need to authenticate and don&#rsquo;t need to be tech savvy to get the content, apps and email they need on their smartphones.

Finally, supervising iOS devices over the air is possible with the DEP. With supervision, administrators have more control over the device and can disable features like AirDrop, the App Store and account modification. They can also enable features like password protection. Also, the MDM profile cannot be removed, which eliminates the possibility of un-enrollment to protect data and investments in devices and provides the best user experience possible.

What role does AirWatch play in Apple&#rsquo;s Device Enrollment Program?

To utilize the Device Enrollment Program, MDM capabilities like those part of VMware AirWatch are required. AirWatch integrates with the Device Enrollment Program, enabling organizations to automatically import devices in the console based on order history. Then, administrators can easily configure settings, apply profiles, assign applications and set restrictions that will apply automatically when users unbox devices.

[Related: iOS 10.3, tvOS 10.2 & macOS 10.12.4 Are Live! VMware AirWatch Has Your Mobile Business Covered]

How can I join the Device Enrollment Program from Apple?

First, enroll with Apple and register your organization&#rsquo;s information to create an account and designate your administrators. Next, configure your device settings and Setup Assistant steps in the AirWatch console. You then can ship devices directly to your users.

For more information, check out Apple&#rsquo;s Device Enrollment Program Guide.

What are the device requirements for the Apple Device Enrollment Program?

The devices must be corporate-owned and purchased directly from Apple or through participating Apple Authorized Resellers.*

*The Device Enrollment Program may not be supported by all Apple Authorized Resellers and carriers.

Where is the Device Enrollment Program available?

The Device Enrollment Program is available in 34 countries: Australia,Austria,Belgium,Brazil,Canada,Czech Republic,Denmark,Finland,France,Germany, Greece,Hong Kong,Hungary,India,Ireland,Italy,Japan,Luxembourg,Mexico,Netherlands, NewZealand,Norway,Poland,Portugal,Singapore,South Africa,Spain,Sweden,Switzerland, Taiwan,Turkey,United Arab Emirates,United Kingdom andUnitedStates.

What’s available for education with the Device Enrollment Program from Apple?

Both Apple and AirWatch give special consideration to unique education use cases. With Apple School Manager (ASM), Apple has delivered a central place for account creation, role definitions and content purchases. To support ASM, AirWatch designed a console section for education to setup mobile deployments and streamline management of teachers, students, classes, apps and more—whether you have a 1:1 or shared device deployment. After importing data from Apple School Manager, use AirWatch to:

  • Match devices with students or classes;
  • Assign applications (to users or devices); and
  • Configure the new Classroom application, allowing teachers to guide learning on iPads.

Students quickly choose the device with their photo displayed once their teacher has started the class.

Visit apple.com/business/dep/ and apple.com/education/it/ to learn more about the Device Enrollment Program.

 

Read more..

Top Mobile News: Enterprises Sport Rose-Colored Smart Glasses

Smart glasses are on enterprise IT&#rsquo;s radar. No, augmented reality is not just for catching Pokémon on your smartphone. Ralph Osterhout, founder of wearables company Osterhout Design Group (ODG), explains why smart glasses belong in the enterprise toThe Wall Street Journal. Don&#rsquo;t let the opportunity pass you by. Adopt a modern management approach when you […]]> Smart glasses are on enterprise IT&#rsquo;s radar.

No, augmented reality is not just for catching Pokémon on your smartphone. Ralph Osterhout, founder of wearables company Osterhout Design Group (ODG), explains why smart glasses belong in the enterprise toThe Wall Street Journal.

Don&#rsquo;t let the opportunity pass you by.

Adopt a modern management approach when you deploy Windows 10. Watch Episode 2 of The Redmond Series today to rethink your deployment options and post-deployment configuration. (Plus, jump in the driver&#rsquo;s seat to test drive modern Windows 10 enrollment options.)

&#rsquo;By taking a modern approach to Windows 10, organizations deliver a consumer-like experience. Users take a device out of the box, power it on for the first time and automatically transform the machine to a company device. They do all this without the need to either re-image or IT touching the device, regardless of whether the user is on the corporate network, working from home or working out of a Starbucks on the road.&#rdquo;

THIS is how you get help desk tickets.

Make sure your end users&#rsquo; devices are compliant—and not flagged as non-compliant—when they upgrade to iOS 10.3. Get the critical updates here for app compatibility.

&#rsquo;Most likely to succeed.&#rdquo;

When it comes to digital workspace technology, one industry wins this superlative. Financial businesses successfully execute digital workspace initiatives at a 7–8 percent higher rate than other industries. They&#rsquo;re also more likely to execute over 100 digital workspace initiatives in the next 12 months. Check out this new infographic for more insights.

All emails are not created equal.

It turns out, a third of the distracting emails in your palm or on your wrist never need to be seen at all, according to new research published in The Atlantic. And experts are trying to figure out how to better deliver the tenth of emails you actually need to read within five minutes.

+ICYMI: Introducing VMware Boxer Mobile Email for the Enterprise

Upcoming events:

  • Enterprise Connect with VMware at Booth 1007: March 27-30, Orlando
  • Creating Secure and Unified Next Generation Workspaces with VMware and KuppingerCole: March 28, 10 a.m. EST (7 a.m. PST), online
  • Now Available on Demand:
    • EUC Insights 2017 AMER
    • EUC Insights 2017 APJ
    • EUC Insights 2017 EMEA

Read more..

Utilizing VMware Mirage for Static Endpoint Compliance (Physical PCs, ATMs, POS)

The modern IT landscape has changed dramatically in the past few years. Cybersecurity threats are prevalent in the computing world, and it seems like everyday we are hearing about a new threat or story in which hackers have hit a banking or retail organization, crippling its systems and causing damage to its reputation and customer trust.

We now have the ability to deliver modern, just-in-time desktops, built on the fly, serving a highly-targeted purpose from the data center or cloud. These dynamic desktops are custom assembled for their task with the latest applications, software patches and security updates. But what do you do for static, old-style Windows machines that litter the remotest outcrops of IT? How do you secure 50,000 ATMs connected only by a low-bandwidth wire? How do you manage a sophisticated point of sale (POS) branch infrastructure that&#rsquo;s designed to perform 24/7—regardless of what life throws at it?

The Advantage of Layering Technology

VMware Mirage is a mature image management product with a loyal, worldwide customer base. The product specializes in endpoint image management from a central console. It was one of the first “layering” technologies to ever successfully manage traditional desktops.

The advantage of a layering technology over a traditional, unattended installation system is the short downtime of the system and the reliability of the operations. Mirage creates a layer once, and clones it to endpoints. You no longer need to wonder whether your application or operating system installation finished successfully.

While layering does not work for modern desktops, it is perfect for some static use cases, like those outlined in the opening paragraph—POS and ATMs.

Mirage gives your IT team central management over remote operating systems, no matter how far away they are located or how low their bandwidth is. This system is good at getting your image to you even when your machine is located on an offshore drilling platform in the middle of the ocean (true story)!

IT personnel can easily switch and apply machine base layers containing up-to-date operating systems or drivers, or application layers which contain the applications your users need.

Best of all, your users will be able to continue working with negligible interruptions as Mirage is fast, sleek and unobtrusive—and keeps downtime to a minimum. The required images are quietly downloaded in the background, and a restart is prompted when opted by the IT team. A short restart later, your endpoint is up-to-date with the latest security patches, operating system version or updated application with all the latest swanky features your R&D team has just finished working on. Plus, it’s all centrally managed and monitored. Think about the amount of time and resources saved!

Managing Static Endpoints with Mirage

But think about it, your POS devices, ATMs and kiosk machines can join the party, too—not just your dynamic employee endpoints but also your static machines. Imagine your IT personnel creating an up-to-date, patched image for all these static endpoints in your organization, and managing them from a central location, saving critical downtime of these endpoints and the cost of sending personnel onsite to service or reimage them. (How we hate seeing the dreadful &#rsquo;ATM out of order&#rdquo; message, huh?)

One of the new features we&#rsquo;re playing with in the labs, if productized, will allow an organization to monitor file changes on endpoints to detect abnormal file activity on POS, kiosk or ATM devices, ensuring image compliance. This feature could allow you to detect any abnormal activity or changes on machines, which should usually remain static. The idea is that this would enable you to keep track of any security breaches and prevent data leakage or unexpected behavior for your customers.

Many other file integrity solutions exist on the market today, but combining the powerful image management capabilities of Mirage would allow an organization to not just detect a breach, but to do something about it!

Mirage allows you to go back to any previous state of the static endpoint or enforce corporate mandated images as needed, and in case of a security breach or application and operating system issues, all from a central location. This operation can be easily integrated and automated into a flow, allowing all endpoints to constantly stay compliant and secure.

Mirage 5.9 is expected to be released at the end of Q1 2017. In the meanwhile, find out how simple it can be to manage a remote windows device.Check Mirage out today.

This article was written by VMware Senior Member of Technical Staff for Mirage R&DYakov Voloch, with contributions by VMware Technical Staff Member Yan Aksenfeld.

The post Utilizing VMware Mirage for Static Endpoint Compliance (Physical PCs, ATMs, POS) appeared first on VMware End-User Computing Blog.

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[Video] Here’s What Enterprise Mobility Looks Like at United Bank

&#rsquo;Imagine a mobile device: It’s like an empty container that you can do anything with. It&#rsquo;s like a computer that you buy at the store.&#rdquo; That&#rsquo;s how Willem Bagchus approaches enterprise mobility for United Bank. Indeed, mobile devices become whatever the Bank needs—from an executive&#rsquo;s secure, mobile inbox to a kiosk at a bank branch. […]]> &#rsquo;Imagine a mobile device: It’s like an empty container that you can do anything with. It&#rsquo;s like a computer that you buy at the store.&#rdquo;

That&#rsquo;s how Willem Bagchus approaches enterprise mobility for United Bank. Indeed, mobile devices become whatever the Bank needs—from an executive&#rsquo;s secure, mobile inbox to a kiosk at a bank branch. Watch Willem speak with VMware TV about the Bank&#rsquo;s forward-thinking approach to mobility.

Q: How did you get into technology, and what’s kept you there all these years?

Willem: I’ve always loved building things. When I was a child, I saw these remote control boats. I knew I wanted to build stuff, so I got a degree in electronic engineering. As part of studying electronics, you study computers. I ended up getting really good at that. They called me &#rsquo;Dr. Digital&#rdquo; in college. My job to pay my way through college was computers, and that just evolved into the career I have today.

Q: How did you get to United Bank?

Willem: United Bank is a regional bank—we&#rsquo;re in six states, including Washington DC. United Bank started in 1839 as the Northwestern Bank of Virginia, and since 1987, we’ve grown with 30 acquisitions to be the nearing $20 billion valuation we are today. We have about 130 branches and about 2,000 employees right now. Our AirWatch deployment is about 300 devices. We deploy that mainly to our executive team who is in the business of helping to build the Bank. I got to the Bank because I was working as a sales engineer for a software company, some software that United Bank also uses, and among my travels they said, &#rsquo;We’d like you to join our team.&#rdquo; That was an offer that I thought was right for the time, and boy, am I glad to join the team.

Q: What led to rolling out an enterprise mobility management (EMM) solution?

Willem: The interesting thing about being in technical services at United Bank is we like to vet the different technologies that are available and how that can advance the Bank’s needs and priorities. I joined in 2010, and mobile devices have been important as far as the advancement of people working outside the bank—taking documents with them, visiting customers and what have you. We’ve been an AirWatch customer since 2011. What led us to that, at the time, is AirWatch mobile device management. It started off with just a few functions, and AirWatch has since grown quite a bit with more things that you can do. Once you have that platform with AirWatch then you can build upon it, and that has grown with us and our needs. What drew us to AirWatch, of course, is AirWatch has been a leader in the Gartner Magic Quadrant. We needed a company that would be with us for the long term. AirWatch has proven to be not just a good leader but also a company that was easy to work with and helped us with whatever needs came up at United Bank.

But mobile phones have evolved from just phones. These are mobile computers, almost fully functional, and some people, we envision even within two years, will be exclusively on a mobile device.

Q: How are you reimagining how mobile might change a workflow within a bank or change the way an executive does their job?

Willem: Originally, the big thing on mobile phones, or even pagers for that matter, was, &#rsquo;Wow, I can send messages back and forth.&#rdquo; And now we can email. It started off as a need to have email on my phone, which was really a heck of a competitive advantage already for us, and that’s where we started. But mobile phones have evolved from just phones. These are mobile computers, almost fully functional, and some people, we envision even within two years, will be exclusively on a mobile device. We’ve demonstrated here at Connect, and in other conventions, that some people operate exclusively with tablet devices, not even a desktop computer. It’s the evolution of how people will do all the work that they do within a much smaller form factor. And because they’re smaller, you can put them in all kinds of different nooks and crannies and do different, specific functions, managed all by AirWatch and provisioned, and that’s what makes it possible.

Once you have that platform with AirWatch, all these other services are possible, and it grows with us. We don’t have to do it all at once, and we have flexibility of doing it, whether it’s in the cloud or even on-premises.

Q: As mobile devices move outside the corporate network, your protected fortress, and you want employees to be productive, how are you keeping them secure? What AirWatch security features are you using to achieve that?

Willem: That’s exactly where AirWatch comes in. Imagine a mobile device: It’s like an empty container that you can do anything with. It&#rsquo;s like a computer that you buy at the store. We use AirWatch to not only take ownership of the device but also to manage it. We know where it is. We can put security on it. We can containerize data. Because of that, we can also push out applications. We can make this a very specific device. We&#rsquo;re building a branch in Alexandria, for instance, that&#rsquo;s going to be an advanced technology branch. Kiosks and iPads are going to be a big part of it. Then on top of that, an executive, he&#rsquo;ll need email. A technical services rep, he’ll need access to some of our internal applications. We need access to the different Wi-Fi networks that are available throughout our branches, and we don’t want people always logging in (&#rsquo;What&#rsquo;s the password again?&#rdquo;) because we’re going to deploy certificates. That’s yet another function. This illustrates what I mentioned earlier: Once you have that platform with AirWatch, all these other services are possible, and it grows with us. We don’t have to do it all at once, and we have flexibility of doing it, whether it’s in the cloud or even on-premises.

Q: Others are about to embark on their own journey. What advice would you give them as you think about some of the lessons you’ve learned along the way?

Willem: The biggest thing I&#rsquo;d say right now is simplify your approach to begin with. Start small start with one need, and work on that because everything else is possible once you do that. Sometimes you say, &#rsquo;Well, we need everything. We need the whole smorgasbord. I went to Connect so enamored with everything I saw.&#rdquo; But if you try to do it all at once, it’s going to end up getting stuck in the mud because if you have one sticking point, then everything will stay on the shelf. On the other hand, if you find one most important need, you push that through, and that will pave the way to everything else getting down. You do this project successfully, then you can push out different projects. Email is a natural starting point, but not everybody has that as their focus.

Read more about United Bank&#rsquo;s enterprise mobility journey:

  • 6 AirWatch Customers We Are Thankful for This Year
  • Top 10 Takeaways on Industry Day at Connect Atlanta 2016
  • Expert Predictions: IoT & Mobile Banking Trends 2016

Read more..

[Video] Here’s What Enterprise Mobility Looks Like at United Bank

&#rsquo;Imagine a mobile device: It’s like an empty container that you can do anything with. It&#rsquo;s like a computer that you buy at the store.&#rdquo; That&#rsquo;s how Willem Bagchus approaches enterprise mobility for United Bank. Indeed, mobile devices become whatever the Bank needs—from an executive&#rsquo;s secure, mobile inbox to a kiosk at a bank branch. […]]> &#rsquo;Imagine a mobile device: It’s like an empty container that you can do anything with. It&#rsquo;s like a computer that you buy at the store.&#rdquo;

That&#rsquo;s how Willem Bagchus approaches enterprise mobility for United Bank. Indeed, mobile devices become whatever the Bank needs—from an executive&#rsquo;s secure, mobile inbox to a kiosk at a bank branch. Watch Willem speak with VMware TV about the Bank&#rsquo;s forward-thinking approach to mobility.

Q: How did you get into technology, and what’s kept you there all these years?

Willem: I’ve always loved building things. When I was a child, I saw these remote control boats. I knew I wanted to build stuff, so I got a degree in electronic engineering. As part of studying electronics, you study computers. I ended up getting really good at that. They called me &#rsquo;Dr. Digital&#rdquo; in college. My job to pay my way through college was computers, and that just evolved into the career I have today.

Q: How did you get to United Bank?

Willem: United Bank is a regional bank—we&#rsquo;re in six states, including Washington DC. United Bank started in 1839 as the Northwestern Bank of Virginia, and since 1987, we’ve grown with 30 acquisitions to be the nearing $20 billion valuation we are today. We have about 130 branches and about 2,000 employees right now. Our AirWatch deployment is about 300 devices. We deploy that mainly to our executive team who is in the business of helping to build the Bank. I got to the Bank because I was working as a sales engineer for a software company, some software that United Bank also uses, and among my travels they said, &#rsquo;We’d like you to join our team.&#rdquo; That was an offer that I thought was right for the time, and boy, am I glad to join the team.

Q: What led to rolling out an enterprise mobility management (EMM) solution?

Willem: The interesting thing about being in technical services at United Bank is we like to vet the different technologies that are available and how that can advance the Bank’s needs and priorities. I joined in 2010, and mobile devices have been important as far as the advancement of people working outside the bank—taking documents with them, visiting customers and what have you. We’ve been an AirWatch customer since 2011. What led us to that, at the time, is AirWatch mobile device management. It started off with just a few functions, and AirWatch has since grown quite a bit with more things that you can do. Once you have that platform with AirWatch then you can build upon it, and that has grown with us and our needs. What drew us to AirWatch, of course, is AirWatch has been a leader in the Gartner Magic Quadrant. We needed a company that would be with us for the long term. AirWatch has proven to be not just a good leader but also a company that was easy to work with and helped us with whatever needs came up at United Bank.

But mobile phones have evolved from just phones. These are mobile computers, almost fully functional, and some people, we envision even within two years, will be exclusively on a mobile device.

Q: How are you reimagining how mobile might change a workflow within a bank or change the way an executive does their job?

Willem: Originally, the big thing on mobile phones, or even pagers for that matter, was, &#rsquo;Wow, I can send messages back and forth.&#rdquo; And now we can email. It started off as a need to have email on my phone, which was really a heck of a competitive advantage already for us, and that’s where we started. But mobile phones have evolved from just phones. These are mobile computers, almost fully functional, and some people, we envision even within two years, will be exclusively on a mobile device. We’ve demonstrated here at Connect, and in other conventions, that some people operate exclusively with tablet devices, not even a desktop computer. It’s the evolution of how people will do all the work that they do within a much smaller form factor. And because they’re smaller, you can put them in all kinds of different nooks and crannies and do different, specific functions, managed all by AirWatch and provisioned, and that’s what makes it possible.

Once you have that platform with AirWatch, all these other services are possible, and it grows with us. We don’t have to do it all at once, and we have flexibility of doing it, whether it’s in the cloud or even on-premises.

Q: As mobile devices move outside the corporate network, your protected fortress, and you want employees to be productive, how are you keeping them secure? What AirWatch security features are you using to achieve that?

Willem: That’s exactly where AirWatch comes in. Imagine a mobile device: It’s like an empty container that you can do anything with. It&#rsquo;s like a computer that you buy at the store. We use AirWatch to not only take ownership of the device but also to manage it. We know where it is. We can put security on it. We can containerize data. Because of that, we can also push out applications. We can make this a very specific device. We&#rsquo;re building a branch in Alexandria, for instance, that&#rsquo;s going to be an advanced technology branch. Kiosks and iPads are going to be a big part of it. Then on top of that, an executive, he&#rsquo;ll need email. A technical services rep, he’ll need access to some of our internal applications. We need access to the different Wi-Fi networks that are available throughout our branches, and we don’t want people always logging in (&#rsquo;What&#rsquo;s the password again?&#rdquo;) because we’re going to deploy certificates. That’s yet another function. This illustrates what I mentioned earlier: Once you have that platform with AirWatch, all these other services are possible, and it grows with us. We don’t have to do it all at once, and we have flexibility of doing it, whether it’s in the cloud or even on-premises.

Q: Others are about to embark on their own journey. What advice would you give them as you think about some of the lessons you’ve learned along the way?

Willem: The biggest thing I&#rsquo;d say right now is simplify your approach to begin with. Start small start with one need, and work on that because everything else is possible once you do that. Sometimes you say, &#rsquo;Well, we need everything. We need the whole smorgasbord. I went to Connect so enamored with everything I saw.&#rdquo; But if you try to do it all at once, it’s going to end up getting stuck in the mud because if you have one sticking point, then everything will stay on the shelf. On the other hand, if you find one most important need, you push that through, and that will pave the way to everything else getting down. You do this project successfully, then you can push out different projects. Email is a natural starting point, but not everybody has that as their focus.

Read more about United Bank&#rsquo;s enterprise mobility journey:

  • 6 AirWatch Customers We Are Thankful for This Year
  • Top 10 Takeaways on Industry Day at Connect Atlanta 2016
  • Expert Predictions: IoT & Mobile Banking Trends 2016

Read more..

[Video] Q&A with Mobile Banking Leader Scotiabank

International Scotiabank, based in Canada, is betting big on mobile banking and the digital transformation of financial services. Scotiabank has invested $100 million in technology like iPads to improve the customer experience in bank branches. The company even has its own tech hub, the Digital Factory, solely dedicated to transforming banking through technologies like mobile […]]> International Scotiabank, based in Canada, is betting big on mobile banking and the digital transformation of financial services. Scotiabank has invested $100 million in technology like iPads to improve the customer experience in bank branches. The company even has its own tech hub, the Digital Factory, solely dedicated to transforming banking through technologies like mobile apps and devices.

Watch our interview with Andrew Bell, senior enterprise infrastructure services consultant at Scotiabank, to find out how the mobile banking leader got started with VMware AirWatch.


[Related: 6 AirWatch Customers We Are Thankful for This Year]

Q: How did you start the journey with mobile? What were some of the drivers or challenges?

Andrew: We were a pure Blackberry shop. As you know, Blackberry fell into disfavor. They weren’t flexible enough. There weren&#rsquo;t enough apps being developed for Blackberry …The iPhone was becoming very popular, and employees started asking, &#lsquo;Why can’t I use my iPhone at work? Why do I have to carry this Blackberry, which doesn’t do anything?&#rsquo; The first product we evaluated, that our security department was happy with, was Good for Enterprise on iOS. Security was happy with iOS, and Good was a fairly locked down and secure product. That was the first thing we went out the door with, but we knew it wasn’t a long-term solution. People didn’t like the look and feel, the way that Good operates, and so immediately, we were looking for something else to offer. We did an evaluation, we read the Gartner reviews, we did internal testing and so forth.

[Related: VMware Offers Safe Passage to BlackBerry Good for Enterprise Customers]

We bought a small investment firm, a brokerage, and they were an existing AirWatch user. They had some familiarity with the product, and they liked it … At the time, our internal certificate authority (CA) was based on products and on trust, and AirWatch was the one and only company who said that they could integrate within trust. Some company said it was on a road map and might be available in the future, and other companies said forget it, it’s not even on the road map. But AirWatch, at the time, said they could do it, and it was true, they could. That was one of the real deciding factors for us to go with AirWatch was their ability to integrate with our internal employee CA.

Q: What are some of the different use cases, whether it’s in the branch or kiosk, that you’re enabling today?

Andrew: Initially, this would be a pure &#lsquo;personal information manager&#rsquo; play, just to provide knowledge workers with contacts, calendar and email. That’s the basic stuff that everyone expects. Quickly, we enabled access to the internal network (shared drives, SharePoint and so forth) on mobile phones (iPhones, Android). We can deploy mobile apps that require internal access, and we do that with per-app VPN using AirWatch. That’s a knowledge worker, smartphone use case.

The other things we do, we pushed, to about 1,000 branches across Canada, iPads with what we call the application of the universal bank, or digital ambassador. In one case, it’s a line-busting app. You have customers that are waiting in a line to see a teller. We have someone called the &#lsquo;digital ambassador&#rsquo; walk up to a customer and ask them, &#lsquo;What’s the purpose of your visit today? Maybe I can help you with that right now.&#rsquo; They use this application on the iPad to start a conversation. They can demonstrate, for instance, our mobile banking app or our web-based banking on the iPad.

[Related: ANZ Bank Reimagines Banking with iPads & Mobility]

We also have iPads operating in a kiosk mode. Those iPads are locked down into a single app, and customers can arrive and use that to make an appointment if they want to with a financial advisor. We’re doing that on both iOS and now on Android-based devices, like Samsung Galaxy tablets. We&#rsquo;re doing that in Panama. We’ve got iPads deployed at bank branches across the Caribbean. We’re using them in contact centers in Colombia.

We have someone called the &#lsquo;digital ambassador&#rsquo; walk up to a customer and ask them, &#lsquo;What&#rsquo;s the purpose of your visit today? Maybe I can help you with that right now.&#rsquo; They use this application on the iPad to start a conversation. They can demonstrate, for instance, our mobile banking app or our web-based banking on the iPad.

Q: It really shows the power that mobility plays in changing the way that work gets done.

Andrew: And we’re using a single instance of AirWatch in the cloud to manage everything.

Q: Where do you see &#lsquo;bring your own device&#rsquo; (BYOD) playing a role, or how are you starting to think about that within your environment?

Andrew: We’ve been looking very hard at BYOD for almost a year now—a lot of planning, a lot of business casing, a lot of analysis of numbers of quantities (e.g. What are the existing devices? Where are we in the hardware lifecycle of those devices?). Our BYOD strategy is a revenue-neutral strategy. We&#rsquo;re not trying to make money or save money. We&#rsquo;d just like to break even, but where we see the advantage down the road is studies show that a digitally enabled employee is actually more productive. By giving people access (e.g. being able to read emails after hours on weekends, which they don’t necessarily have to do, but inevitably people do) they actually become more productive.

[Related: Download the 3-Part Guide to Developing a BYOD Strategy]

The initial push for BYO is we’re going to target the people that are carrying corporate devices. What we really want to do is transition those users. As their devices come up for refresh, we’re going to encourage them not to pick up another new corporate device but, instead, switch to their personal device.

Our BYOD strategy is a revenue-neutral strategy. We&#rsquo;re not trying to make money or save money. We&#rsquo;d just like to break even, but where we see the advantage down the road is studies show that a digitally enabled employee is actually more productive. By giving people access (e.g. being able to read emails after hours on weekends, which they don’t necessarily have to do, but inevitably people do) they actually become more productive.

Q: For organizations that are looking at a lot of use cases that you have, what advice would you give them, or what were some of the lessons learned along your way that they might benefit from?

Andrew: I do feel that we absolutely made the right choice selecting AirWatch for mobile device management (MDM). History has shown that was the correct technical decision. The company’s just continued to grow. AirWatch maintains its position in Gartner‘s Magic Quadrant in the upper right-hand corner.

[Related: VMware AirWatch Named a Leader in Gartner Magic Quadrant for Enterprise Mobility Management]

We are a cloud-based customer, so our MDM is in the AirWatch data center. We don’t manage the MDM itself, but we have a lot of infrastructure servers that provide gateways, running AirWatch applications. They provide gateway to our email, to our internal network drives, to our active directory and so forth, and those servers are absolutely rock solid and stable. They never go down. They continually run. We have not had a single security breach. AirWatch integrates well with the operating systems on mobile devices, like Android and iOS. The data loss prevention (DLP) controls work. The product is comprehensive in its capabilities to manage applications and devices.

One piece of advice I&#rsquo;d give any customer is if you’re evaluating an MDM product, you have to take a very serious look at AirWatch.

 

Watch the entire interview here, and explore other enterprise mobility stories on VMware TV:

  • [Video] The Impact of Mobile Devices at Hackensack Meridian Health
  • [Video] iPads Help This Fast-Growing County Optimize Operations
  • [Video] Behind the Scenes of the VMware AirWatch EMM Console

Read more..

[Video] Q&A with Mobile Banking Leader Scotiabank

International Scotiabank, based in Canada, is betting big on mobile banking and the digital transformation of financial services. Scotiabank has invested $100 million in technology like iPads to improve the customer experience in bank branches. The company even has its own tech hub, the Digital Factory, solely dedicated to transforming banking through technologies like mobile […]]> International Scotiabank, based in Canada, is betting big on mobile banking and the digital transformation of financial services. Scotiabank has invested $100 million in technology like iPads to improve the customer experience in bank branches. The company even has its own tech hub, the Digital Factory, solely dedicated to transforming banking through technologies like mobile apps and devices.

Watch our interview with Andrew Bell, senior enterprise infrastructure services consultant at Scotiabank, to find out how the mobile banking leader got started with VMware AirWatch.


[Related: 6 AirWatch Customers We Are Thankful for This Year]

Q: How did you start the journey with mobile? What were some of the drivers or challenges?

Andrew: We were a pure Blackberry shop. As you know, Blackberry fell into disfavor. They weren’t flexible enough. There weren&#rsquo;t enough apps being developed for Blackberry …The iPhone was becoming very popular, and employees started asking, &#lsquo;Why can’t I use my iPhone at work? Why do I have to carry this Blackberry, which doesn’t do anything?&#rsquo; The first product we evaluated, that our security department was happy with, was Good for Enterprise on iOS. Security was happy with iOS, and Good was a fairly locked down and secure product. That was the first thing we went out the door with, but we knew it wasn’t a long-term solution. People didn’t like the look and feel, the way that Good operates, and so immediately, we were looking for something else to offer. We did an evaluation, we read the Gartner reviews, we did internal testing and so forth.

[Related: VMware Offers Safe Passage to BlackBerry Good for Enterprise Customers]

We bought a small investment firm, a brokerage, and they were an existing AirWatch user. They had some familiarity with the product, and they liked it … At the time, our internal certificate authority (CA) was based on products and on trust, and AirWatch was the one and only company who said that they could integrate within trust. Some company said it was on a road map and might be available in the future, and other companies said forget it, it’s not even on the road map. But AirWatch, at the time, said they could do it, and it was true, they could. That was one of the real deciding factors for us to go with AirWatch was their ability to integrate with our internal employee CA.

Q: What are some of the different use cases, whether it’s in the branch or kiosk, that you’re enabling today?

Andrew: Initially, this would be a pure &#lsquo;personal information manager&#rsquo; play, just to provide knowledge workers with contacts, calendar and email. That’s the basic stuff that everyone expects. Quickly, we enabled access to the internal network (shared drives, SharePoint and so forth) on mobile phones (iPhones, Android). We can deploy mobile apps that require internal access, and we do that with per-app VPN using AirWatch. That’s a knowledge worker, smartphone use case.

The other things we do, we pushed, to about 1,000 branches across Canada, iPads with what we call the application of the universal bank, or digital ambassador. In one case, it’s a line-busting app. You have customers that are waiting in a line to see a teller. We have someone called the &#lsquo;digital ambassador&#rsquo; walk up to a customer and ask them, &#lsquo;What’s the purpose of your visit today? Maybe I can help you with that right now.&#rsquo; They use this application on the iPad to start a conversation. They can demonstrate, for instance, our mobile banking app or our web-based banking on the iPad.

[Related: ANZ Bank Reimagines Banking with iPads & Mobility]

We also have iPads operating in a kiosk mode. Those iPads are locked down into a single app, and customers can arrive and use that to make an appointment if they want to with a financial advisor. We’re doing that on both iOS and now on Android-based devices, like Samsung Galaxy tablets. We&#rsquo;re doing that in Panama. We’ve got iPads deployed at bank branches across the Caribbean. We’re using them in contact centers in Colombia.

We have someone called the &#lsquo;digital ambassador&#rsquo; walk up to a customer and ask them, &#lsquo;What&#rsquo;s the purpose of your visit today? Maybe I can help you with that right now.&#rsquo; They use this application on the iPad to start a conversation. They can demonstrate, for instance, our mobile banking app or our web-based banking on the iPad.

Q: It really shows the power that mobility plays in changing the way that work gets done.

Andrew: And we’re using a single instance of AirWatch in the cloud to manage everything.

Q: Where do you see &#lsquo;bring your own device&#rsquo; (BYOD) playing a role, or how are you starting to think about that within your environment?

Andrew: We’ve been looking very hard at BYOD for almost a year now—a lot of planning, a lot of business casing, a lot of analysis of numbers of quantities (e.g. What are the existing devices? Where are we in the hardware lifecycle of those devices?). Our BYOD strategy is a revenue-neutral strategy. We&#rsquo;re not trying to make money or save money. We&#rsquo;d just like to break even, but where we see the advantage down the road is studies show that a digitally enabled employee is actually more productive. By giving people access (e.g. being able to read emails after hours on weekends, which they don’t necessarily have to do, but inevitably people do) they actually become more productive.

[Related: Download the 3-Part Guide to Developing a BYOD Strategy]

The initial push for BYO is we’re going to target the people that are carrying corporate devices. What we really want to do is transition those users. As their devices come up for refresh, we’re going to encourage them not to pick up another new corporate device but, instead, switch to their personal device.

Our BYOD strategy is a revenue-neutral strategy. We&#rsquo;re not trying to make money or save money. We&#rsquo;d just like to break even, but where we see the advantage down the road is studies show that a digitally enabled employee is actually more productive. By giving people access (e.g. being able to read emails after hours on weekends, which they don’t necessarily have to do, but inevitably people do) they actually become more productive.

Q: For organizations that are looking at a lot of use cases that you have, what advice would you give them, or what were some of the lessons learned along your way that they might benefit from?

Andrew: I do feel that we absolutely made the right choice selecting AirWatch for mobile device management (MDM). History has shown that was the correct technical decision. The company’s just continued to grow. AirWatch maintains its position in Gartner‘s Magic Quadrant in the upper right-hand corner.

[Related: VMware AirWatch Named a Leader in Gartner Magic Quadrant for Enterprise Mobility Management]

We are a cloud-based customer, so our MDM is in the AirWatch data center. We don’t manage the MDM itself, but we have a lot of infrastructure servers that provide gateways, running AirWatch applications. They provide gateway to our email, to our internal network drives, to our active directory and so forth, and those servers are absolutely rock solid and stable. They never go down. They continually run. We have not had a single security breach. AirWatch integrates well with the operating systems on mobile devices, like Android and iOS. The data loss prevention (DLP) controls work. The product is comprehensive in its capabilities to manage applications and devices.

One piece of advice I&#rsquo;d give any customer is if you’re evaluating an MDM product, you have to take a very serious look at AirWatch.

 

Watch the entire interview here, and explore other enterprise mobility stories on VMware TV:

  • [Video] The Impact of Mobile Devices at Hackensack Meridian Health
  • [Video] iPads Help This Fast-Growing County Optimize Operations
  • [Video] Behind the Scenes of the VMware AirWatch EMM Console

Read more..

[Video] Q&A with Mobile Banking Leader Scotiabank

International Scotiabank, based in Canada, is betting big on mobile banking and the digital transformation of financial services. Scotiabank has invested $100 million in technology like iPads to improve the customer experience in bank branches. The company even has its own tech hub, the Digital Factory, solely dedicated to transforming banking through technologies like mobile […]]> International Scotiabank, based in Canada, is betting big on mobile banking and the digital transformation of financial services. Scotiabank has invested $100 million in technology like iPads to improve the customer experience in bank branches. The company even has its own tech hub, the Digital Factory, solely dedicated to transforming banking through technologies like mobile apps and devices.

Watch our interview with Andrew Bell, senior enterprise infrastructure services consultant at Scotiabank, to find out how the mobile banking leader got started with VMware AirWatch.


[Related: 6 AirWatch Customers We Are Thankful for This Year]

Q: How did you start the journey with mobile? What were some of the drivers or challenges?

Andrew: We were a pure Blackberry shop. As you know, Blackberry fell into disfavor. They weren’t flexible enough. There weren&#rsquo;t enough apps being developed for Blackberry …The iPhone was becoming very popular, and employees started asking, &#lsquo;Why can’t I use my iPhone at work? Why do I have to carry this Blackberry, which doesn’t do anything?&#rsquo; The first product we evaluated, that our security department was happy with, was Good for Enterprise on iOS. Security was happy with iOS, and Good was a fairly locked down and secure product. That was the first thing we went out the door with, but we knew it wasn’t a long-term solution. People didn’t like the look and feel, the way that Good operates, and so immediately, we were looking for something else to offer. We did an evaluation, we read the Gartner reviews, we did internal testing and so forth.

[Related: VMware Offers Safe Passage to BlackBerry Good for Enterprise Customers]

We bought a small investment firm, a brokerage, and they were an existing AirWatch user. They had some familiarity with the product, and they liked it … At the time, our internal certificate authority (CA) was based on products and on trust, and AirWatch was the one and only company who said that they could integrate within trust. Some company said it was on a road map and might be available in the future, and other companies said forget it, it’s not even on the road map. But AirWatch, at the time, said they could do it, and it was true, they could. That was one of the real deciding factors for us to go with AirWatch was their ability to integrate with our internal employee CA.

Q: What are some of the different use cases, whether it’s in the branch or kiosk, that you’re enabling today?

Andrew: Initially, this would be a pure &#lsquo;personal information manager&#rsquo; play, just to provide knowledge workers with contacts, calendar and email. That’s the basic stuff that everyone expects. Quickly, we enabled access to the internal network (shared drives, SharePoint and so forth) on mobile phones (iPhones, Android). We can deploy mobile apps that require internal access, and we do that with per-app VPN using AirWatch. That’s a knowledge worker, smartphone use case.

The other things we do, we pushed, to about 1,000 branches across Canada, iPads with what we call the application of the universal bank, or digital ambassador. In one case, it’s a line-busting app. You have customers that are waiting in a line to see a teller. We have someone called the &#lsquo;digital ambassador&#rsquo; walk up to a customer and ask them, &#lsquo;What’s the purpose of your visit today? Maybe I can help you with that right now.&#rsquo; They use this application on the iPad to start a conversation. They can demonstrate, for instance, our mobile banking app or our web-based banking on the iPad.

[Related: ANZ Bank Reimagines Banking with iPads & Mobility]

We also have iPads operating in a kiosk mode. Those iPads are locked down into a single app, and customers can arrive and use that to make an appointment if they want to with a financial advisor. We’re doing that on both iOS and now on Android-based devices, like Samsung Galaxy tablets. We&#rsquo;re doing that in Panama. We’ve got iPads deployed at bank branches across the Caribbean. We’re using them in contact centers in Colombia.

We have someone called the &#lsquo;digital ambassador&#rsquo; walk up to a customer and ask them, &#lsquo;What&#rsquo;s the purpose of your visit today? Maybe I can help you with that right now.&#rsquo; They use this application on the iPad to start a conversation. They can demonstrate, for instance, our mobile banking app or our web-based banking on the iPad.

Q: It really shows the power that mobility plays in changing the way that work gets done.

Andrew: And we’re using a single instance of AirWatch in the cloud to manage everything.

Q: Where do you see &#lsquo;bring your own device&#rsquo; (BYOD) playing a role, or how are you starting to think about that within your environment?

Andrew: We’ve been looking very hard at BYOD for almost a year now—a lot of planning, a lot of business casing, a lot of analysis of numbers of quantities (e.g. What are the existing devices? Where are we in the hardware lifecycle of those devices?). Our BYOD strategy is a revenue-neutral strategy. We&#rsquo;re not trying to make money or save money. We&#rsquo;d just like to break even, but where we see the advantage down the road is studies show that a digitally enabled employee is actually more productive. By giving people access (e.g. being able to read emails after hours on weekends, which they don’t necessarily have to do, but inevitably people do) they actually become more productive.

[Related: Download the 3-Part Guide to Developing a BYOD Strategy]

The initial push for BYO is we’re going to target the people that are carrying corporate devices. What we really want to do is transition those users. As their devices come up for refresh, we’re going to encourage them not to pick up another new corporate device but, instead, switch to their personal device.

Our BYOD strategy is a revenue-neutral strategy. We&#rsquo;re not trying to make money or save money. We&#rsquo;d just like to break even, but where we see the advantage down the road is studies show that a digitally enabled employee is actually more productive. By giving people access (e.g. being able to read emails after hours on weekends, which they don’t necessarily have to do, but inevitably people do) they actually become more productive.

Q: For organizations that are looking at a lot of use cases that you have, what advice would you give them, or what were some of the lessons learned along your way that they might benefit from?

Andrew: I do feel that we absolutely made the right choice selecting AirWatch for mobile device management (MDM). History has shown that was the correct technical decision. The company’s just continued to grow. AirWatch maintains its position in Gartner‘s Magic Quadrant in the upper right-hand corner.

[Related: VMware AirWatch Named a Leader in Gartner Magic Quadrant for Enterprise Mobility Management]

We are a cloud-based customer, so our MDM is in the AirWatch data center. We don’t manage the MDM itself, but we have a lot of infrastructure servers that provide gateways, running AirWatch applications. They provide gateway to our email, to our internal network drives, to our active directory and so forth, and those servers are absolutely rock solid and stable. They never go down. They continually run. We have not had a single security breach. AirWatch integrates well with the operating systems on mobile devices, like Android and iOS. The data loss prevention (DLP) controls work. The product is comprehensive in its capabilities to manage applications and devices.

One piece of advice I&#rsquo;d give any customer is if you’re evaluating an MDM product, you have to take a very serious look at AirWatch.

 

Watch the entire interview here, and explore other enterprise mobility stories on VMware TV:

  • [Video] The Impact of Mobile Devices at Hackensack Meridian Health
  • [Video] iPads Help This Fast-Growing County Optimize Operations
  • [Video] Behind the Scenes of the VMware AirWatch EMM Console

Read more..

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