Cloud Management

IT Teams Need To Finally Implement Self-Service Automation

Seven things, including Self-Service Automation, that IT teams must do to retain relevance with end users.

I was talking with an industry analyst (think Gartner, Forrester, IDC) the other day around a broad range of trends impacting IT. Somehow we got onto a discussion around the issue of IT teams losing relevance with their line of business customers. I can&#rsquo;t recall the conversation exactly but it went something like this. &#rsquo;David, I talk with different IT teams every week and many of them ask me the same question: &#rsquo;What can we as IT do to be more relevant to our end users [line of business]?&#rdquo;.

Jim (not his real name) told me that the first question he asks these teams in response is &#rsquo;Are you offering your customers self-service?&#rdquo;. This analyst told me that the answer he hears back most often is &#rsquo;no, we haven&#rsquo;t gotten to that yet&#rdquo;. Jim then goes on to advise these teams to A) leverage an automated approach to service delivery to speed up resource delivery (if they are not already doing so); and B) be sure to also implement self-service that makes it drop dead easy for end users to get the services they want.

If you think about it, not implementing self-service is denying the reality that line of business partners have choices beyond enterprise IT. It also fails to recognize that increasingly our expectations of how things should work, at work, are shaped by our personal and consumer experiences. Self-service and the near instant gratification that comes from it just makes more sense today than submitting tickets and waiting weeks for resources to be available for your next critical project.

My Top &#rsquo;X&#rdquo; List For IT

This exchange got me thinking about the big-ticket items that most IT teams must tackle to be more relevant to their end users. If the # 1 thing that IT teams must do to retain or regain relevance is embrace self-service; what does a top ten list look like? Sorry to disappoint but I don&#rsquo;t have a top ten list. There are however some things that I feel do stand apart from the rest of the pack when it comes to looking at how IT operates. So, in that spirit here is my list of the top seven things IT must do to remain relevant.

1. Implement Self Service for Resource Requests
2. Market IT Services to your End Users
3. Enable Infrastructure as Code
4. Become an IT Developer
5. Begin to Think about Multi-Cloud Networking
6. Go Beyond Infrastructure and Deliver Complete Stacks
7. Help App Dev Teams Move Containers to Production

There are undoubtedly other things that IT teams can do that would increase their relevance to line-of-business (LOB) partners. Having said that, I do think this is a pretty good list to start with. There&#rsquo;s too much here to cover in a single blog so I&#rsquo;ll elaborate on each of these in this blog and several others that will follow. Hopefully, along the way I will provide you enough insight on each to give you a good idea of what it is that IT must do along with some additional thoughts on how to get it done.

Starting with Self Service

According to Wikipedia and depending on how you look at it, Amazon Web Serviceshas been around since 2002 or 2006. Early adopters flocked to it because of two reasons in my opinion. The first reason was an ability to get infrastructure fast. The second reason was the ability to get these resources without having to file one or more tickets with the help desk.

Today, implementing the ability to get end users resources fast is simply a matter of automation. Many organizations have adopted automation to dramatically speed up the provisioning of infrastructure resources. Application level resources is a different matter but we&#rsquo;ll cover that elsewhere.

I have first-hand experience talking with many IT teams who used to take 4 or more weeks to provision resources in the past but now routinely do it in under in under thirty minutes. Of course, with Amazon you can get those resources in just a few minutes, so taking 30 minutes or so is still longer than what it would take using AWS. But let&#rsquo;s be honest - how many developers find out about a project and then need to be coding it 5 minutes later? Thirty minutes is plenty fast for most needs.

While many organizations have, or are in the process of adopting automation to speed up service delivery, not nearly as many have implemented self-service as part of that process. Many still rely on existing request fulfilment processes that existed before automation was implemented. The most common example of this is organizations using Service Now for requesting resources, which in turn generates a ticket to the platform automation team which then initiates an automated process to fulfill the request.

Leveraging an existing ticketing process isn&#rsquo;t necessarily a bad approach and there are some good reasons for doing it. The main reason that I am aware of is that this approach means that any existing process for determining who has access to specific resources doesn&#rsquo;t need to be re-codified into the automation that supports self-service.

That&#rsquo;s not a bad reason to keep the existing process, but remember that if you are an internal IT team, your competing with the public cloud and on the public cloud – self-service means self-service. No tickets and no help desk. So, going the extra mile to enable true self service where entitlements and other forms of governance are matched between users and resources might be worth it for your IT team given the world we live and compete in.

Now a few caveats around the idea of self-service. Different end users have different needs. Many end users are perfectly happy selecting resources from a pre-populated catalog. VMware vRealize Automationis a great example of an automation platform that supports this model of self-service.

In this model, blueprints can be created to represent everything from a single machine to a complex, multi-tier application, with storage, networking, security and even monitoring agents all represented in the blueprint. These blueprints then become catalog items that once selected by end user are instantiated in near real time.

Other users might prefer a self-service model that is closer to what they would experience on Amazon. This model is declarative in nature and resources are requested either through a CLI or through an API (using scripts or through another tool) in the form of small building blocks that represent infrastructure elements such as compute, storage, or network. For IT teams looking for such a model to satisfy their end users, VMware Integrated OpenStack(VIO) might be the best choice for a service delivery automation platform.

A hybrid model might be the best choice for others. In this model vRealize Automation is used to offer VM level resources from a catalog but it is also used to reserve resources for a VIO based developer cloud that an App Dev team would like to implement. In this model vRealize Automation would also be used to provision the components necessary to instantiate a VIO based Developer Cloud for that same App Dev team.

Just for completeness, I should point out that vRealize Automation can also support the idea of blueprints as code, where blueprints are created or modified using YAML. These blueprints can then be imported into vRealize Automation and offered to end users through the catalog. These same blueprints can of course be exported as YAML as well.

The Right Self-Service Model for Your End Users

Hopefully you can see that solutions to the self-service problem exist along a continuum. Figuring out what type of self-service model to implement is very much a function of understanding your users. There are different approaches and you won&#rsquo;t be sure which approach makes the most sense unless you are actively engaged in understanding the needs of your users.

Having a deep understanding of what your end users need is also the prerequisite for our next &#rsquo;must do item&#rdquo; which is effectively marketing what you do offer to your end users. More to come on that in the next installment of this series.

Learn More

• Visit VMware vRealize productpage
• Visit VMware Integrated OpenStack product page
• Try our Automate ITHands-on Labs
• Try our Intelligent OperationsHands-on Labs

The post IT Teams Need To Finally Implement Self-Service Automation appeared first on VMware Cloud Management.

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How to Automate Citrix NetScaler Deployment with vRealize Orchestrator

By: Lora Johnson

 

 

For today&#rsquo;s IT teams, the number of end-user requests can be overwhelming — and extremely time consuming. As a result, it turns IT teams into tactical executors instead of strategic stewards for the organization. However, by leveraging vRealize Orchestrator to automate and streamline many of these requests, it frees up time for your team to focus on strategic IT management and deployment.

To support the need to improve application management, Blue Medora today announced the launch of the Citrix NetScaler Plug-in for vRealize Orchestrator (vRO). The plug-in enhances VMware&#rsquo;s vRO solution to extend workflow automation into Citrix NetScaler workloads, as well as other vRO plugins that you may be using.

In this blog post, I&#rsquo;ll cover the top use cases that the Citrix NetScaler Plug-in from Blue Medora helps your team simplify.

 

Automate the deployment and management of applications

In today&#rsquo;s digital era, applications are at the core of any organization — for some, essential to meeting their business objectives and even revenue goals. This increased reliance means that more applications deployed more frequently, snowballing application management and consuming your time.

The Citrix NetScaler Plug-in for vRealize Orchestrator (vRO) from Blue Medora makes it easier to respond to these application requests. By streamlining provisioning, it enables your team to spend more time on strategic tasks — like risk management, migrations and roadmap development and management.

Figure 1: Example of setting your parameters for the SDX on which the cluster will be created on, which is part of the Deploy L2 Cluster workflow with the Citrix NetScaler Plug-in from Blue Medora

Initiating a workflow, like the Deploy L2 Cluster workflow showcased above, requires minimal time. The Blue Medora Plug-in for Citrix NetScaler features a user-friendly user interface, including drop downs and default values, to create a wizard-like experience and offering clear insight and directions into the workflow process.

With the ability to automate VPX creation, configuration and deployment, for example, users can use workflows like &#rsquo;Get SDX Usage&#rdquo; to programmatically determine the best SDX to deploy the VPX to, rather than figuring that out manually, which consumes a significant amount of time and can result in errors.

 

Respond to bottlenecks faster

The increased number of applications can result in more issues for your team to respond to, which can also eat up a significant amount of time.

Figure 2: Example of the Distribute Cluster Traffic workflow in the Citrix NetScaler Plug-in from Blue Medora

 

With the Citrix NetScaler Plug-in for vRealize Orchestrator (vRO) from Blue Medora, simplify the automation process with a number of key features, including:

  • Use more than 10 out-of-the-box workflows to automate application lifecycle management and simplify troubleshooting
  • Access entire NITRO REST API in workflows and in any custom scripts/workflows written by users
  • Gain complete control of application lifecycle management with more than 40 scriptable actions.

 

Because of the increased control and visibility into your Citrix NetScaler workflows and applications, you can ensure that bottlenecks don&#rsquo;t bring your environments to a screeching halt. In fact, you can see it in action here.

 

Use a single console to manage infrastructure

If your organization could use a self-service portal, built on top of workflows to eliminate the need to provision environments manually, how would that improve efficiency and resource utilization?

This doesn&#rsquo;t have to be on your team&#rsquo;s wishlist — the Citrix NetScaler Plug-in from Blue Medora enables you to see all the information that you need right in vRealize Orchestrator. In addition, you can leverage other plug-ins to truly enhance your vRO experience and simplify infrastructure management.

Figure 3: Leverage the vRealize Orchestrator Control Center to streamline application management

 

 

 

With the Citrix NetScaler Plug-in from Blue Medora, transform your IT operations and ensure their goals align with strategic business initiatives to meet end-user requirements, and in turn, drive towards key business objectives. Visit the Blue Medora Plug-ins for vRealize Orchestrator page to learn more and for a free trial.

 

The post How to Automate Citrix NetScaler Deployment with vRealize Orchestrator appeared first on VMware Cloud Management.

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Automate IT Sessions at VMworld 2017 Las Vegas

VMworld 2017 Las Vegasis only one week ahead! August 27-31 is going to be crazy in Las Vegas. The week will hold a lot of exciting news, a great number of new features and a slew of great talks and sessions. We are all geared up for “Automate IT” related events and activities. Here is the list you can’t missif you are keen to learn how to improve IT agility through Automate IT. It is time to register and mark your calendar in advance!

Monday, Aug 28

When,
Session ID
Description
11:00-12:00 [MMC3110PU] How IT Can Enable Businesses to Build Apps on AWS, Azure, and VMware Without Compromising on Costs and Security
Businesses today rely on IT organizations to deliver applications more quickly than ever. Learn how customersare balancing the need to help their lines of business build apps in the cloud while ensuring end-to-end visibility over public and private cloud infrastructure, costs, and security.
11:30-12:30 [MGT1761BU] Swisscom Modernizes Its Cloud for Enterprises with VMware
Four years ago, Swisscom started its cloud journey. As Switzerland&#rsquo;s largest service provider, it is dedicated to delivering it customers the latest technologies for their business. In 2016, this led to the decision to start the second-generation cloud solution based on the VMware vRealize Automation platform.
12:15-1:00

[MTE4731U] vRealize Cloud Automation with Naomi Sullivan
Ask Naomi Sullivan, Director of Product Management, about VMware cloud automation technologies. Discuss how vRealize Automation can help you streamline and standardize your infrastructure and applications provisioning, build a self-service IaaS portal, and ultimately increase the agility and shorten time-to-market.
2:30-3:30 [MGT3038GU] Get the Most Out of vRealize Automation: Embracing the vRealize Automation Ecosystem
The VMware vRealize Automation platform is designed with flexible architecture that enables customization and extensibility. Join the group discussion to learn about the latest plug-ins you can leverage. More excitingly, let us know what we should build next to expedite your infrastructure and application stack design.
5:30-6:30 [MGT2751PU] vRealize Automation Experts Panel: How to Win over App Developers and End Shadow IT
Learn how customersdeliver legacy and modern applications alike across distributed infrastructures and leverage some of the latest vRealize Automation capabilities to radically change how IT delivers these services.
5:30-6:30 [MGT3168GU] From Developer Laptop to Production: Managing Containers with vRealize Suite
Containers are all the rage for development teams. However, many IT teams are struggling to figure out the best way to move containers from developer laptop to production. This group discussion will look at how VMware vRealize Automation plus VMware vRealize Admiral can be used to solve this dilemma.

Tuesday, Aug 29

When, Session ID Description
11:30-12:30

[MGT3137SU]Multicloud is Eating the World. Join the Party!
The IT world of tomorrow will be multicloud, we know that much. But how do you automate, secure, and analyze your IT in that new world? In this roadmap-level deep technical session, VMware Cloud Management product teams will share their existing technology and near-term vision for the management solutions for the multi-cloud world! In an &#rsquo;American Idol&#rdquo; contest style, they will present several solutions covering a number of pain points and use cases
12:15-1:00

[MTE4731U] vRealize Cloud Automation with Naomi Sullivan
Ask Naomi Sullivan, Director of Product Management, about VMware cloud automation technologies. Discuss how vRealize Automation can help you streamline and standardize your infrastructure and applications provisioning, build a self-service IaaS portal, and ultimately increase the agility and shorten time-to-market.
1:00-2:00 [MGT2875BU]Manage, Govern, and Extend VMware Cloud on AWS with vRealize Automation
Join this breakout to discover how VMware vRealize Automation adds service authoring and delivery, governance, lifecycle management, and enterprise extensibility to your VMware Cloud on AWS service.

Wednesday, Aug 30

When,
Session ID
Description
9:15-10:00

[MTE4731U] vRealize Cloud Automation with Naomi Sullivan
Ask Naomi Sullivan, Director of Product Management, about VMware cloud automation technologies. Discuss how vRealize Automation can help you streamline and standardize your infrastructure and applications provisioning, build a self-service IaaS portal, and ultimately increase the agility and shorten time-to-market.
10:00-11:00 [MGT1776BU]vRealize Automation Solves the Container Onboarding Conundrum
Customers looking for a strategy for on-boarding Gen-3 apps (containers) without abandoning critical business processes finally have a solution to do so. Join this session to dig into this exciting new feature delivered by vRealize Automation and gain insight into the technical details of its integrated container management.
1:00-2:00 [MGT1799BU]Full-Stack Automation: Streamlining, Delivering, and Managing App-Centric IT
Executing on the SDDC is not limited to simply delivering best-in-class compute, network, and storage virtualization technologies, but also about execution of the vision. That vision—where dynamic infrastructure is wrapped around the unique requirements of every application—comes to life through the primary interface of the SDDC: the cloud management stack.
1:00-2:00 [MGT3166BU]A Simplified Approach to Lifecycle Management for vRealize Suite
Hear from some of our major customers&#rsquo; CIOs about the challenges they met, and the solutions they have put in place. Learn about VMware’s usage of our own DevOps to drive efficiencies into its own organization while improving products for our customers.
3:30-4:30 [LDT2590BU]Speed is now a Core Competency for Enterprises: VMware IT Framework to Leverage Emerging Tech and CNA Platforms to Accelerate Delivery Speed
Waves of technology advances are hitting enterprises faster than ever before. In this session, VMware IT shares a framework that they use to leverage new technologies to drive digital transformation.
4:00-5:00 [MGT2231BU]How VMware implemented the Self-healing Continuous Integration and Continuous Delivery (CI/CD) pipeline using vRealize Suite
This session is all about how VMware devised a mechanism to detect CI/CD pipeline failures and automated remediation through a self-healing solution.

Thursday, Aug 31

When,
Session ID
Description
12:00-1:00 [MGT1847BU]What’s New with vRealize Automation 7.3
The newly released vRealize Automation 7.3 continues to enhance the integration with VMware software-defined data center and introduces increased support for containers and configuration management solutions to ease moving applications from dev-test to production. Join the session to learn more.
12:00-1:00 [PBO1437BU]Infrastructure Automation in VMware Cloud Foundation Using vRealize Automation
VMware Cloud Foundation offers the easiest way to deploy an SDDC. Adding vRealize Automation on top of Cloud Foundation allows customers to immediately derive the benefits of its day 2 operations automation. This session goes into details of vRealize Automation deployment and its integration with VMware Cloud Foundation workload domains.
12:00-1:00 [MGT1311BU]Deep Dive: VMware vRealize Automation and ServiceNow
VMware vRealize Automation and ServiceNow are commonplace in most enterprise data centers today. In this session, you’ll learn the differences between the common integrations and how they work together to unify your daily IT automations.

Again, please go ahead toregister now!Looking forward to seeing you all there, soon!

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Only in This Session: VMware Cloud Management BU shows off our multi-cloud features

Spotlight session MGT3137SU: Multi-Cloud is Eating the World. Join the Party!

Only in this session will you be able to see in one place, how multiple VMware Cloud Management products (vRealize) can now, or will in the near future, support your multi-cloud use cases!

In this spotlight session, Sajai Krishnan, VMware Vice President of Product Marketing for Cloud Management BU, and our product management teams will share how our cloud management solutions can help you to be effective in this multi-cloud world.

 

 

You be the Judge!

The IT world of tomorrow will be multi-cloud, we know that much for sure; But how do you manage, secure, and analyze your IT in that new world? In this roadmap-level technical session, VMware Cloud Management product teams will share their existing technology and near-term vision for the management solutions in the multi-cloud world!
In an &#rsquo;American Idol&#rdquo; contest style, they will present several solutions covering a number of pain points:

  • Managing cloud risk, costs and capacity across different spaces
  • Deploying infrastructure and applications across different hypervisors, clouds, and environments using platform-agnostic provisioning blueprints
  • Securing applications and services deployed across multiple clouds
  • Leveraging cloud-agnostic pre-built content marketplace
  • Building a consistent platform for performance monitoring and troubleshooting at scale across clouds
You will be able to judge in real time how relevant each use case is to you, and whether you like the solution presented – the depth, the innovation, the ease of use, and other factors. You be the judge!

You will also hear from our customers who use multiple clouds today, and will share their experience and lessons learned.

 

How to RegisterPlanning to attend the upcoming VMworld 2017 inLas VegasorBarcelona? This is still a good time toregister, and see you soon!

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Leveraging the Platform you Know, Realizing the Benefits of the Self-Healing Data Center

That pinnacle of IT operational perfection—the self-healing data center—may seema nearly unobtainable goal, but it&#rsquo;s more a reality today than ever. If we were to package the SHDC, you could say that in 2017 VMware released its next-gen version, with complete cloud management and operational intelligence now available for all software-defined infrastructure from a single, easy to use platform. But, of course, there&#rsquo;s more work to be done. Today our vRealize Operations 6.6 management platform delivers state of the art in what can be done, with solid platform extensibility for what still lies ahead.

Despite amazing advances throughout the industry in the past few years, IT shops still struggle with the sheer magnitude of administrative tasks demanded of them. And many enterprises still have at least a portion of their critical applications running on-premises; the data center is now a hub for all applications, whether the workloads are managed there all the time or not.

The self-healing data center promises a new day for the IT admin, finally freeing them to focus entirely on innovation, customer service and delivering amazing customer experiences. Automated remediation delivers fixes to most routine issues and shuffles workloads where there is outage to ensure business continuity. As Forrester recently stated, thanks to innovations from VMware, workload placement—once a major hit to IT&#rsquo;s time—is nearly a thing of the past.

Why does it matter? Because IT shops are still struggling greatly with administrative overload. While innovations from the software-defined data center to cloud have greatly streamlined enterprise operations, the enterprise itself continues to grow and continually add new apps to the mix. Witness containers, which were barely on the horizon less than 10 years ago: while it was once thought they might replace VM&#rsquo;s, it turns out VM&#rsquo;s are the most efficient way to deliver containers—which sometimes live for just minutes or hours—safely and reliably.

The foundation of any self-healing data center is the management control plane

This platform manages workload placement, automation and remediation based on policies rather than rules. vRealize Operations 6.X brought automated remediation and predictive distributed resource scheduling (pDRS), among other key functions, into the mix for today&#rsquo;s dynamic workloads. vRealize Operations today delivers all the ingredients for a self-healing data center in one platform: automation, lifecycle management, proactive alerting, predictive scheduling and a single but extensible point of control.

Ultimately, the fully automated, self-healing data center ought to be able to run even more efficiently than one run manually, but today that remains elusive, especially for shops running an amalgam of tools for data center, cloud and a variety of applications. In fact, a recent Forrester reportshows that IT still fights a lot of fires in capacity management. Yet interviews with VMware cloud management platform users show a 20% improvement in overall efficiency, a 75% reduction in unplanned downtime, and a 10% reduction in hardware costs.

Cloud Management - The Control Plane of the SDDC

Workload placement and optimization is a big factor in IT admin overhead

It&#rsquo;s easy to see why even smaller shops opt for solutions that automate that never-ending task. But without intelligent workload management—using a solution such as VMware that applies cost-benefit analysis to every workload based on policies set by IT—most solutions scurry workloads about without much thought as to benefit. Clearly a workload moved to run at less efficiency is not the goal, but without policy management workloads can move for a marginal upside that becomes less operationally efficient than keeping it where it is (see related post here).

With predictive DRS (distributed resource scheduler), workload placement is a step closer to fully automation. vRealize Operations 6.6 learns the behavior of apps to easily identify—and eventually anticipate—what is an anomaly, what is a problem, and what is normal for that app. To the extent that the admin is involved, what that means is incredible decision support—like having an assistant just bubble up the &#rsquo;net-net&#rdquo; in cases where intervention is required.

With an increasingly dynamic environment, platform extensibility ofanalytics and management to the broader datacenterinfrastructure and common enterprise applications arekey to performance and of course to offer customers the flexibility they expect. Our relationship with Blue Medora delivers great value here: their extensibility packs for vRealize Operations deliver functionality you can&#rsquo;t get from any other vendor.

And with vRealize Business for Cloud you gain cloud cost visibility, which helps determine which workloads could exist beneficially in public cloud infrastructure. Again a single platform is key here: any time third party add-ons are used there could be conflict and/or efficiency lost to tool alignment rather than ecosystem management.

That holy grail—a full night&#rsquo;s sleep thanks to a data center that runs itself—may still be in the future. VMware has the most mature offering out there and on-track to get you there sooner than anyone.

 

The post Leveraging the Platform you Know, Realizing the Benefits of the Self-Healing Data Center appeared first on VMware Cloud Management.

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Not to Miss @VMworld: Mike Wookey, CTO on the Future of Cloud Management

Spotlight session MGT3138SU at VMworld 2017 Las Vegas:

What’s on the Horizon: Cool Emerging Technologies in Cloud Management

In this spotlight session, Mike Wookey, VMware Cloud Management CTO, and our top engineers will talk about what we see on the cloud horizon, and how cloud management will be evolving. These are the trends that will be shaping up our Cloud Management solutions in the near future.

Mike Wookey, CTO, VMware Cloud Management

Digital transformation brings with it huge volumes and high complexity of metrics and metadata generated by the software-defined private and public clouds, disrupting the existing operational paradigms. Managing these environments will require new solutions that will blur the lines between basic monitoring, troubleshooting, and automation.

 

Computer, how is My Datacenter Doing Today?

In this spotlight session, we will talk about the generational shifts in human-to-machine interfaces, proliferation of new interactive management channels for anytime/anywhere access, machine learning and artificial intelligence (AI) for real-time data analytics and noise reduction, and how these approaches will influence VMware cloud management solutions.

 

We will hear from a customer who, while belonging to one of the most traditional industries, is moving very fast on their path of digital transformation. Ed Rodden, the CIO of Sugar Creek, will provide his view on managing complex IT environments and how the concepts of machine learning and AI are becoming relevant and even critical for their success.

Ed Rodden, CIO,Sugar Creek

 

See Cool Demos

This is not science fiction. This is what is on our roadmap, and what fuels the creativity of our engineers today, and what you will find in our products tomorrow. To demonstrate what we are thinking about, we will share some cool skunkworks projects and emerging directions brewing at VMware labs that illustrate our vision and aspirations.

How to Register

Planning to attend the upcoming VMworld 2017 inLas VegasorBarcelona? This is still a good time toregister, and see you soon!

 

The post Not to Miss @VMworld: Mike Wookey, CTO on the Future of Cloud Management appeared first on VMware Cloud Management.

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August 16th Webinar: Upgrading to vRealize Operations 6.6

Are you ready to upgrade to vRealize Operations 6.6? There is a lot of excitement around the new HTML5 interface, Workload Placement improvements, new dashboard content, integration with Log Insight and vRealize Business for Cloud and much more. vRealize Operations 6.6 is one of our biggest and most exciting upgrades and you do not want to miss out.

On August 16th, we will be hosting another &#rsquo;Getting More out of VMware vRealize&#rdquo; webinar. The session builds on our previous sessions around intelligent operations, and will specifically guide you through all the issues around upgrading to vRealize Operations 6.6.

Register here, or read for more details!

Learn How-To&#rsquo;s, Need-to-Know&#rsquo;s and How Things Work

The best part of upgrading is how fast and easy it is to perform the upgrade. If you are unsure about upgrading, come learn how the process has been improved and simplified.

Upgrading is a great start. But, to take advantage of all the new capabilities with vRealize Operations 6.6 you will want to know the details on using new and improved features. So, in addition to covering upgrade details, in this &#rsquo;Getting More&#rdquo; session you will learn about:

  • Configuring Workload Placement
  • Integrated vSAN Management
  • vRB and LI Integration with vIDM
  • Deploying the SDDC Management Pack
  • Setting up Compliance for vSphere, PCI, HIPAA

 

Even if you are a new customer of vRealize Operations, these topics will be of interest to help you &#rsquo;Get More&#rdquo; out of vRealize Operations 6.6 in your environment.

Also, learn about our new vRealize Operations Certification Badge and how you can earn this badge to show off your &#rsquo;vROps Ninja&#rdquo; skills.

 

Live Q&A in the End: Bring your Questions!

The webinar will conclude with an open live Q&A with our specialists who will be on hand to answer your questions through chat.

The post August 16th Webinar: Upgrading to vRealize Operations 6.6 appeared first on VMware Cloud Management.

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Cloud Management Sessions Lineup at VMworld 2017 Las Vegas

With just three weeks left until VMworld 2017 Las Vegas, I would like to help you navigate through the impressive lineup of cloud management-focused sessions that are available to you.

Designed to give you a comprehensive overview of the VMware&#rsquo;s Cloud Management Platform (CMP) and other cloud management products and solutions, these sessions provide the vision and the strategic direction, as well as hands-on knowledge and best practices, to help you be successful on your cloud journey.

To make it easier, I have segmented all sessions into these groups:

 

Cloud Management Spotlight Sessions

See our Cloud Management leadership chart the course for the future, update you on the recent developments, and share the coolest demos and new technologies brewing in our labs. Hear from our top customers and key engineers. And have fun in the process.

 

MGT3137SU: Multicloud is Eating the World. Join the Party! Our Product Management team will present on what keeps them busy to help you be effective in a Multicloud world.

MGT3138SU: What’s on the Horizon: Cool Emerging Technologies in Cloud Management. Hear from our CTO and our Top Engineers on What&#rsquo;s Coming in the Future!

MGT3136SU: How DevOps Is Transforming IT: People, Process, Technology. Learn from our biggest customers!

 

SDDC, GeneralCMP and Multi-Cloud Management

How do you optimize your on-prem SDDC, while taking advantage of the Multicloud world out there? These sessions will bring the wisdom of 20 years of managing virtualization, along with the new trends of combining your private cloud with the multiple public clouds, and doing it all at the highest levels of security, governance, and control.

 

MGT3137SU: Multicloud is Eating the World. Join the Party! Our Product Management team will present on what keeps them busy to help you be effective in a Multicloud world.

MGT3138SU: What’s on the Horizon: Cool Emerging Technologies in Cloud Management. Hear from our CTO and our Top Engineers on What&#rsquo;s Coming in the Future!

MGT3166BU: A Simplified Approach to Lifecycle Management for vRealize Suite

MGT3167GU: Managing the SDDC as Code

MGT3169GU: Using vRealize to Manage AWS as Part of Hybrid Cloud

MGT3163GU: Wavefront Customer Uses and Demo

MMC3165BU: Becoming a DevOps Superhero: Introduction to Wavefront for Optimizing Cloud-Native Applications

MMC3164BU: How Data Science is Transforming Operations: The Wavefront Story

MMC2210BU: Best Practices: How the City of New York Has Configured AWS for the Best vRealize Automation Integration

MMC2256BU: Watching the Clouds: Challenges with Monitoring Hybrid Cloud Environments

MMC2820BU: Deploying Applications into AWS EC2 with VMware Cloud Services

MMC2877BU: Deep Dive into Cost Insight: Understand, Analyze, and Optimize Your Cloud Expenses (Cloud Service)

MMC2888GU: How We&#rsquo;ve Accelerated Innovation While Keeping Our Cross-Cloud Spending in Check

MMC3062BU: How Customer XYZ Secures and Monitors On-Premises Software-Defined Data Center Virtual and Physical Networks Using Network Insight SaaS

MMC3074BU: 3 ways to use VMware&#rsquo;s new Cross-Cloud SaaS Services to efficiently run workloads across AWS, Azure and vSphere: VMware and Customer technical session

MMC3112BU: Customer Story: Monitoring Costs and Rightsizing Workloads in AWS, Azure, and VMware-Based Clouds

 

Intelligent Operations of SDDC and the Hybrid Cloud (incl. Monitoring and Troubleshooting, Capacity Management, Workload Placement, Business and Costs Management)

These sessions cover the operational aspects of SDDC and cloud management: capacity planning and resource distribution, performance management, troubleshooting, for your virtual compute, storage, and networks, on-prem or in the cloud. Attend to learn more aboutvRealize Operations,vRealize Log Insight, vRealize Network Insight and vRealize Business for Cloud, as well as the new cloud services for operations.

 

MGT1217BU: Intelligent Operations Management from Infra to Applications and Across the Software-Defined Data Center

MGT1218PU: Unplugged: Thought Leaders Share Their Perspective on Operations Management for the Multicloud Era

MMC2884GU: Manage Cross-Cloud Applications Using VMware Log Analytics as a Service

MGT1260QU: Make Informed Infrastructure Spending Decisions with Hybrid Cloud Assessment

MGT1599BU: vRealize Operations Capacity Explained

MGT1733BU: Scaling and Extending vRealize Operations for the Enterprise

MGT1908PU: Day 2 Operations Using vRealize Network Insight at VMware IT and at Customers

MGT1999BU: It’s the Apps: Fully Loaded Application Monitoring with vRealize Operations

MGT2008BU: Break Your Logjam by Leveraging the Power of vRealize Log Insight

MGT2185BU: 360-Degree Troubleshooting and Remediation

MGT2323GU: Experience the Value of vRealize Log Insight Content Packs

MGT2338BU: The Happy Nomadic VM: A vRealize Story

MGT2443BU: Tutorial: Reclaim Time Spent on Operations While Improving Quality and Efficiency; Hear from Rackspace and VMware OneCloud Team

MGT2508BU: Achieve Troubleshooting Mastery with vRealize Operations

MGT2588GU: Intelligent Operations Jam Session: SDDC Performance and Availability, Unified Management

MGT2653QU: Case Study: VMware vRealize Operations Provides Single-Pane View of Global Data Centers to Meet Performance and Uptime Requirements

MGT2768GU: A Two-Day VMware vRealize Operations Manager Customer Success Workshop in 60 Minutes

MGT2829GU: Intelligent Operations Jam Session: Infrastructure Optimization

MGT2855BU: Operationalize Your World: Moving Your Operations Closer to Your Architectures

MGT3392BUS: Keep a close eye on your IT real estate: Adopt a cloud-first monitoring strategy.

MGT1568BU: Case Study: Altisource and VMware—v (We) Realize Business for Cloud Together!

MGT1816BU: Case Study: How a Leading Health Insurance Provider Uses vRealize Business to Transform Its Cloud Initiative into a Cloud Business Management Practice

MGT2426BU: When Seconds Mean Dollars: Maximizing IT Operations at the CME Group

MGT3238GU: Densify, Build, or Rent? Cloud Changes the Entire Planning and Costing Model for IT

MMC3066BU: How Do You Use Network Insights’ SaaS to Secure Multi-tier Hybrid Apps Running on vSphere, VMware Cloud on AWS, and AWS Native?

 

Provisioning Automation (of VMs, Containers and NSX)

Here, you will learn about new features ofvRealize Automation, in particular the improved support for workload placement decisions (together with vRealize Operations), fine-grained controls for vSAN and NSX Day 2 operations, shared access to deployments for collaboration within a tenant, direct access to health/ upgrade readiness, and how to mix VMs and containers in a single blue print. Also, see how unified blueprints bring together your virtualized compute and networking resources (withNSX) in one uniformed infrastructure-as-code approach. Hear from major customers who have successfully implemented IT self-service portals for automated provisioning of infrastructure and applications to end users.

 

MGT1311BU: Deep Dive: VMware vRealize Automation and ServiceNow

MGT1758BU: Effectively Operating an Automated Cloud

MGT1776BU: vRealize Automation Solves the Container Onboarding Conundrum

MGT1761BU: Swisscom Modernizes Its Cloud for Enterprises with VMware

MGT1799BU: Full-Stack Automation: Streamlining, Delivering, and Managing App-Centric IT

MGT1847BU: What’s New with vRealize Automation 7.3

MGT1935BU: Automate the Automation: Streamline the Installation, Configuration, and Upgrade of VMware vRealize Automation

MGT2024QU: Measure Twice, Automate Once: Trusted Tools to Bring Success to a vRealize Automation Project

MGT2875BU: Manage, Govern, and Extend VMware Cloud on AWS with vRealize Automation

MGT3038GU: Get the Most Out of vRealize Automation: Embracing the vRealize Automation Ecosystem

MGT3307BUS: 101 of Automation & Orchestration - How do I develop a Successful A&O program in my Company?

MGT3315BUS: How Orchestration Can Actually Save Your Marriage

MGT2589BU: Aon Rapid Deploy: Creating a Global Enterprise Hybrid Cloud with Private Cloud, Managed Private Cloud, and Public Cloud

MGT2898PU: Pushing the Limits: Critical Customers Partnering with VMware Engineering

 

DevOps: Developer&#rsquo;s Cloud, Infrastructure as Service, OpenStack, CI/CD and Pipeline Automation

Learn about how VMware Cloud Management solutions can help your IT support your development organization. vRealize Automation customers are now entitled to use vRealize Code Stream at no charge for use with the vRCS Management Pack for IT DevOps (&#rsquo;Houdini&#rdquo;). Checkout the latest new features of vRealize Code Stream. See how you can integrate into your CI/CD pipeline with the new REST and Poll plugins, and utilize Git and Gerrit triggers. And the last but not the least, if you are an Open Stack fan, learn more about VMware Integrated Open Stack (VIO) that is a fully DefCore-compliant implementation of this popular open source API standard.

 

MGT3136SU: How DevOps Is Transforming IT: People, Process, Technology. Learn from our biggest customers!

MGT2231BU: How VMware implemented the Self-Healing Continuous Integration and Continuous Delivery (CI/CD) pipeline using vRealize Suite

MGT2871BU: ridging the Operations Gap Between the Software-Defined Data Center and Pivotal CF for VMware Deployments

MGT1307BU: vRealize Automation and Puppet: Enabling DevOps-Ready IT

MGT1785BU: OpenStack in the Real World: VMware Integrated OpenStack Customer session

MGT2609BU: VMware Integrated OpenStack: What&#rsquo;s New

MGT2716BU: vRealize Automation for the Developer Cloud

MGT2751PU: vRealize Automation Experts Panel: How to Win over App Developers and End Shadow IT

MGT3168GU: From Developer Laptop to Production: Managing Containers with vRealize Suite

 

More Goodies to Come – Stay Tuned

Our agenda at VMworld 2017 not limited to break out sessions. There will be group discussions, &#rsquo;meet the expert&#rdquo; sessions, hands-on-labs, and other activities that we have planned for you. Visit VMware booth to see real demos, chat with our subject matter experts, or join spontaneous discussions with other customers or partners. There is plenty to do!

Stay tuned for more VMworld posts on this blog.

How to Register

Planning to attend the upcoming VMworld 2017 in Las Vegas or Barcelona? This is still a good time toregister, and see you soon!

 

The post Cloud Management Sessions Lineup at VMworld 2017 Las Vegas appeared first on VMware Cloud Management.

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vRealize Automation Servicenow 2.0 plugin is here

Introduction

The summer is here the snow is over and the New vRealize Automation Servicenow (vRA Servicenow) plugin is shinier than ever, equipped with quite a few enhancements.

For those who are new to that integration we would kindly remind that this is thesecond version of the vRA ITSM plugin for Servicenow.

Ifpreviously the northbound integrations to vRA were mainly custom and required sufficient professional services interaction, the New VMware VRA plugin for Servicenow provides an out of the box integration between the Servicenow portal and vRA catalog and governance model.It enables ServiceNow users to deploy virtual machines and perform basic day 2 operations.on their CMDB assets.

This blog post consist of following abstracts:

  • Overview of the latest and greatest plugin
  • High level architecture consideration
  • How to ordervRA AWS catalog items via Servicenow portal.

 

 

 

 

 

 

 

 

 

 

Here are a few additional benefits to consider before we start.

  • Once you install and configure the plugin vRA catalog items which are entitled to Servicenow users will automatically appear in ServiceNow portal.
  • When leveraging vRA&#rsquo;s ecosystem items via the Servicenow portal, the vRA Servicenow plugin will allow you to directly benefits from the extensibility and governance capabilities of vRealize Automation.
  • You canadditionally leverage all vRA Event Broker integrations and includevRA approval policies.

vRealize Automation Servicenow plugin 2.0: overview

Servicenow users who leverage the vRA Servicenow2.0 version of the plug-in are able to request vRA Infra and Cloud services as described below

  • View and request vSphere and AWS catalog Items
  • Benefit from the seamless integration with the ServiceNow governance engine
  • Utilize the direct import of the vRA deployment into Servicenow CMDB
  • Perform Day 2 operations onto the deployment items
  • Directly integrate with VRA authentication mechanism
  • Optional ADFS support
  • Support for dynamic Custom properties (i.e Array list calculated by vRO calls)
  • Supported Releases forvRealize Automation Servicenow (ITSM) plug-in 2.0:
    • vRA 7.3
    • Helsinki, Istanbul ITSM versions

The overall end to end process is demonstrated on the following diagram:

 

 

 

 

 

 

 

 

For more information about the plug-in setup and configuration you can refer to following resources:

  • vRealize Automation Servicenow (ITSM) plug-in 2.0 Official documentation page
  • Configuring the vRealize Automation Plug-in for ITSM
  • vRealize Automation ITMS plug-in community

High level Architectural Overview:

Speaking from an architecture perspective, the plug-in interconnects a few main components:

  • Authentication component
  • vRealize Automation Service Catalog
  • vRealize Automation Resources
  • Import scripts dor automatic sync up of vRA catalog items, resources and Servicenow CMBD
  • vRealize Automation ITSM Plugin follows the same entitlements modes as vRA
  • For other ServiceNow specific workflows, it requires specific role for certain operations as follows
    • Plugin requires specific user in vRealize Automation platform called ‘integration user’ which is an analog of Bussiness Group Managerfor all Business Group.
    • Plugin requires local system administrator in vRealize Automation for Oauth2.0 Client Registration.
    • Only ‘Approval Manager’ in ServiceNow can approve service requests for vRA catalog items request from ITSM portal
  • Logged in user state is maintained by plugin in ServiceNow database in form of an authentication token which is visible to system administrator only.
    • Basic Configurations are visible to ServiceNow system administrator and they are stored in ServiceNow database.
    • State level managed objects are maintained in ServiceNow database.

In order to walk you through the major functionalities, we are going to demonstrate you the process of ordering and managing vRA AWS catalog item.

Consume your vRA Catalog in Servicenow

After you configure the plug-in,you can directly login with your vRA enabled users into the Servicenow portal. As a result you are able to compare the respective services in both catalogs. Servicenowend user is able to choose among the vRA Infra and Cloudcatalog items in the same manner as he operates trhough the vRA catalog.

By default, the ServiceNow plug-in uses the embedded vRealize Automation authentication mechanism. It does notrequire Active Directory Federated Services (ADFS) configuration. Therefore If you decide to use ADFS, you must confgure it for both ServiceNow and vRealize Automation. Formore information you can refer to the official documentation.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

After selecting the cloud services, you can orderany of the availableAWS machine types.

 

 

 

 

 

 

 

 

 

 

 

 

 

If the ITSM integration includes Servicenow approval process, you should log into your Servicenow instance as Approver user. After approving the request you can also check its status in vRA.

 

 

 

 

Once the items is successfully provisioned the Servicenow plug-in will perform a scheduled update of the vRA resources to ITSMCMDB. Please, note that this task is configurable and System admin can either fine tune the syncronization interval or force the script invocation.Once thethesyncronization process is complete Servicenow users wil be able to see vRA machine deployments and launch in context day 2 operations.

Supported Actions:

  • Destroy
  • Expire
  • Install Tools
  • Suspend
  • Power On

Please, note that only supported Actions are visible in ServiceNow UI. As a result you can leverageall actions that does not require filling out a day2 request forms. Following action types are not supported.

  • Triggering Servicenow-based approval workflows.
  • Machine connectivity (e.g. VMRC / RDP) is not currently supported.

Stay tuned for additional vRA blog posts and enjoy the new vRealize Automation Servicenow plug-in.

For more information about the plugin setup and configuration you can refer to following resources:

  • vRealize Automation Servicenow (ITSM) plug-in Official documentation page
  • Configuring the vRealize Automation Plug-in for ITSM
  • vRealize Automation ITMS plug-in community

The post vRealize Automation Servicenow 2.0 plugin is here appeared first on VMware Cloud Management.

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PCI-DSS & HIPAA compliance with vRealize Operations

Hardening and Compliance for vSphere

For some time now vRealize Operations has been able to check the vSphere environment against VMware&#rsquo;s vSphere Hardening Guidelines – vRealize Operations vSphere Hardening.

 

More and more organizations have the need to meet certain regulatory requirements, namely PCI-DSS, HIPAA, and others. With the recent release of vRealize Operations 6.6 VMware has also introduced PCI-DSS and HIPAA compliance for vSphere. This is available to clients with vRealize Operations Advanced edition and higher.

 

 

Download and Install the Management Packs for PCI-DSS and HIPAA

Lets start by where you need to go to get this content. Simply go to VMware&#rsquo;s MarketPlace (also known as VMware Solution Exchange) https://marketplace.vmware.com. A simple search on PCI-DSS or HIPAA will get you to the vRealize Operations Management Packs.

 

Install the Management Pack(s) you desire. This is done in the ADMINISTRATION page under SOLUTIONS

 

Enable PCI-DSS and HIPAA compliance for vSphere

Now that the solution management packs are installed simply make sure they are turned on. This is done in the policy by enabling the alerts. Go to step 6 in the policy, and do two searches, the first for PCI DSS and the second for HIPAA

Change the STATE column from &#rsquo;Inherited Blocked&#rdquo; to &#rsquo;Local Enabled&#rdquo; to enable the alerts (essentially enabling the compliance checking)

 

Leveraging the vSphere Hardening Compliance dashboard you will now be able to see any alerts related to PCI DSS and HIPAA in addition to the already available (if turned on) vSphere compliance alerts.

 

 

Object Level View

From here you can also drill into an object check on it’s compliance posture!

 

 

Reports

After installing these solutions Management Packs you will notice that each has installed a compliance report. One for PCI-DSS and the second for HIPAA. This is a great way to check on your compliance posture and make sure that you are trending upwards with time (getting to PCI and HIPAA compliance doesn&#rsquo;t happen over night). Here’s a report snippet below.

 

 

 

vRealize Operations Current Standards Coverage

  • vSphere Hardening Guidelines for 5.5
  • vSphere Hardening Guidelines for 6.0
  • PCI DSS 3.2 for vSphere (as of July 2017 – download the management pack)
  • HIPAA for vSphere (as of July 2017 – download the management pack)
  • vSphere Hardening Guidelines for 6.5 (Management Pack is Planned, but I can’t provide any dates - sorry)

 

 

Summary

Want to harden your vSphere environment? Do you need to adhere to PCI-DSS or HIPAA regulatory requirements for your vSphere environment? Visit the VMware market place today! https://marketplace.vmware.com

 

 

The post PCI-DSS & HIPAA compliance with vRealize Operations appeared first on VMware Cloud Management.

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