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Add These 4 EUC Sessions to Your VMworld U.S. Agenda

Join These Sessions Dedicated to the Digital Workspace, Mobility, Desktop Virtualization & App Management

With hundreds of VMworld U.S. 2017 breakout sessions, panels, labs and discussion groups—led by the top subject-matter experts—here are four can&#rsquo;t miss end-user computing (EUC) keynotes and spotlight sessions to add to your VMworld 2017 session builder. Our experts will help you take your EUC expertise to the next level with deep dives into:

  • Next-gen digital workspace strategies and technologies.
  • Unified endpoint management (UEM) with VMware Workspace ONE and VMware AirWatch
  • Application and access management via Workspace ONE
  • App and desktop virtualization with Workspace ONE and VMware Horizon

Check out the complete Content Catalog for all details on sessions at VMworld U.S.! Search the Empower the Digital Workspace track for all the EUC at VMworld content.

Delivering New User Experiences with Digital Workspaces

Click here to add via the VMworld U.S. agenda builder.

In this showcase keynote, you will hear from customers, partners and innovators who use intelligence to transform the way their organizations securely empower the workforce. Learn how IT organizations create digital workspace strategies to harness the power of new apps, devices and connected things to transform business processes and drive productivity for every employee.

This session is highly recommended for those attending VMware AirWatch, VMware Horizon and/or VMware Workspace ONE product sessions throughout the week.

Unify Endpoint Management

Click here to add via the VMworld U.S. agenda builder.

Join the Evolution of Endpoint Management within a Digital Workspace spotlight session with VMware’s SVP of mobility, Noah Wasmer, and IT leaders from Siemens AG and Capital One. Hear how organizations just like yours radically transform PC management to unify management across all devices—from desktops to the Internet of Things (IoT).

Simplify App & Access Management

Click here to add via the VMworld U.S. agenda builder.

Expand your knowledge in the spotlight session The Transformation of Identity and Access Management in the Age of the Digital Workspace. The VMware leadership team will discuss how VMware Workspace ONE is built on a powerful access control layer that is dynamic and based on context. This access control layer in Workspace ONE transforms how organizations implement access control without compromising end-user experience.

App & Desktop Virtualization

Click here to add via the VMworld U.S. agenda builder.

Attend the Spotlight Session: Goodbye Legacy VDI. Hello Dynamic VDI for the Digital Workspace- A Modern Approach to Planning, Building, Running and Securing Virtual Desktops and Apps as Part of Your Customized Digital Workspace. Join this session with Shankar Iyer, VMware SVP and GM of desktop products, and special guests to find out how VMware brings dynamic VDI and your end-to-end digital workspace to life.

It’s Not Too Late to Join Us at VMworld!

VMworld U.S. and Barcelona promise to be the top conference of the year for EUC enthusiasts and experts alike. From Hands-On Labs to unprecedented access to VMware EUC leaders, you will return to your office as the go-to source for all-things digital workspace, VDI and mobility.

It’s not too late to sign up to experience EUC at VMworld. Here’s how to make it happen:

  • Convince your boss with this customizable letter.
  • Register for the U.S. event.
  • Register for the Barcelona event.
  • Plan your travel to Las Vegas or Barcelona.
  • Sign up for EUC sessions, HOLs and certifications.

The post Add These 4 EUC Sessions to Your VMworld U.S. Agenda appeared first on VMware End-User Computing Blog.

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Horizon Cloud Service with Hosted Infrastructure – July 2017 Technical Updates

There are several technical updates to the VMware Horizon Cloud Service with Hosted Infrastructure this quarter. The updates for this release focus on expanding capabilities from the initial release in February. VMware will contact all customers individually to schedule the upgrade of their tenant(s) to the new release (17.1). For more details on this release, see the Horizon Cloud with Hosted Infrastructure 17.1 Release Notes.

New Data Center Availability Added!

VMware is continuing its partnership with IBM to bring VMware Horizon Cloud Service to more regions. Since Februrary, we have added capabilities to host Horizon Cloud in the United Kingdom (May), Germany (June) and in California (July). We now have three data centers in the U.S., one in Japan, and two in Europe. The Horizon Cloud team will continueto add more data centers in the next few months. Stay tuned!

Native Applications with App Volumes Technology Is Generally Available

In February, we enabled a few select customers to use VMware App Volumes technology to create and leverage AppStacks in Horizon Cloud. This feature is now generally available to any customer who requests it. Note that add-on storage is required to use this feature. If you are a HorizonCloud customer and would like to use Native Applications powered by App Volumes technology, consult with your VMware sales team.

Smart Policies Support

You can now leverage Smart Policies in Horizon Cloud. Smart Policies allow you to have fine-grain control over a user&#rsquo;s desktop experience. You can dynamically enable, disable, or control access to user features in Horizon Cloud based on who the user is, and how they are accessing Horizon Cloud. Smart Policies were released as an integration between VMwareHorizon 7 and VMware User Environment Manager in 2016.

For example, with Smart Policies, an administrator can decide to disable access to USB devices or to cut-and-paste from within the Horizon Client if a user is attempting to access the HorizonCloud environment from an untrusted or external network. You can also dynamically control display-protocol configurations based on the type of device that is being used.

Smart Policies in Horizon Cloud work the same as they do in Horizon 7. VMware Senior Product Line Manager Aaron Black wrote an excellent blog post pointing out some great use cases for Smart Policies. If you want to try out Smart Policies in your Horizon Cloud deployment, download the Reviewers Guide for View in VMware Horizon 7: Smart Policies.

Windows Server 2016 Support

Horizon Cloud continues to provide support for customers wanting to use the latest editions of Windows operating systems. With this release, Horizon Cloud with Hosted Infrastructure now supports Windows Server 2016 for RDSH hosts and for skinned Windows Server based virtual desktops. For full details on OS support in Horizon Cloud with Hosted Infrastructure, see the Horizon Cloud with Hosted Infrastructure Service Description document, which can be found in the Horizon Cloud Service with Hosted Infrastructure Terms of Service page.

Horizon Virtualization Pack for Skype for Business Support

Full support for the Horizon® Virtualization Pack for Skype for Business isreleased for Windows clientswith Horizon Cloud. This solution enables customers to use Skype for Business within Horizon desktops to make optimized audio-video calls and telephony features using the native Skype client. Please note that this functionality is only available on VDI desktops today, but will be made available on RDSH desktops / apps in the future. Details on what features are supported with this release can be found in the release notes for Horizon 7.2.

Enhanced Troubleshooting Capabilities through Console Access (BETA)

We have added more troubleshooting features to the Horizon Air Console Access - HACA tool. HACA, which is currently in Beta,gives administrators direct access to individual desktop consoles for troubleshooting purposes. The tool has been enhanced to allow administratorsthe abilitytotroubleshootvirtual machines that get stuck during the Windows OS startup process, before the Horizon Agent starts.

Horizon Agent 7.2 / Client 4.5 Support

Horizon Cloud with Hosted Infrastructure supports the latest Horizon clients and agents. Organizations can take advantage of new feature enhancements in the latest clients including enhanced security with Blast Extreme with support of SHA-256 encryption. You can download the latest clients from the Horizon Clientdownload page.

The post Horizon Cloud Service with Hosted Infrastructure - July 2017 Technical Updates appeared first on VMware End-User Computing Blog.

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Updated VMware App Volumes 2.12 Technical FAQ Now Available

We are excited to announce that the VMware App Volumes Technical FAQ has been updated for VMware App Volumes 2.12. The latest release includes many capabilities and features that improve the end-user experience.

Here are some of the feature details included in the updated document:

  • App Volumes 2.12 supports multiple Active Directory domains with one-way and two-way trusts.You can also move an Active Directory user to another OU or rename an Active Directory user without impacting AppStack or writable volume assignments.
  • With App Volumes 2.12, we have added certificate checking between the AppVolumes Manager and App Volumes Agents, and vCenter Server.
  • You can upgrade from App Volumes 2.12 to App Volumes 2.12.1 without uninstalling the existing 2.12 installation. Configurations and settings are preserved.
  • App Volumes 2.12 supports Windows 10 Anniversary Update and Microsoft Office365 version 2016.

We have even referenced additional VMware knowledge base articles such as:

  • Installing and using Microsoft Office Products with VMware App Volumes 2.x (2146035)
  • Windows 10 support for App Volumes 2.12 (2148177)
  • Supported Scenarios for delivering Visual Studio when using Horizon View and AppVolumes (2149369)

For these details and more, download the updated VMware App Volumes Technical FAQ.

The post Updated VMware App Volumes 2.12 Technical FAQ Now Available appeared first on VMware End-User Computing Blog.

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Updated VMware App Volumes 2.12 Technical FAQ Now Available

We are excited to announce that the VMware App Volumes Technical FAQ has been updated for VMware App Volumes 2.12. The latest release includes many capabilities and features that improve the end-user experience.

Here are some of the feature details included in the updated document:

  • App Volumes 2.12 supports multiple Active Directory domains with one-way and two-way trusts.You can also move an Active Directory user to another OU or rename an Active Directory user without impacting AppStack or writable volume assignments.
  • With App Volumes 2.12, we have added certificate checking between the AppVolumes Manager and App Volumes Agents, and vCenter Server.
  • You can upgrade from App Volumes 2.12 to App Volumes 2.12.1 without uninstalling the existing 2.12 installation. Configurations and settings are preserved.
  • App Volumes 2.12 supports Windows 10 Anniversary Update and Microsoft Office365 version 2016.

We have even referenced additional VMware knowledge base articles such as:

  • Installing and using Microsoft Office Products with VMware App Volumes 2.x (2146035)
  • Windows 10 support for App Volumes 2.12 (2148177)
  • Supported Scenarios for delivering Visual Studio when using Horizon View and AppVolumes (2149369)

For these details and more, download the updated VMware App Volumes Technical FAQ.

The post Updated VMware App Volumes 2.12 Technical FAQ Now Available appeared first on VMware End-User Computing Blog.

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Office 365 Deployment Models

Office 365, the cloud-based version of the ubiquitous enterprise enablementapps is often misunderstood as a single use case with a singleform of implementation. However, a variety of factors result influence this use case, resulting in four primary deployment models. Today’s post reviews the available deployment models andhighlights the variables to help you determine how to implement Office 365.

Introduction to Office 365

Office 365 is an offering from Microsoft’s comprehensive cloud-based stack, the Azure platform.

The movefrom an on-premise infrastructure to the cloud provides the following benefits:

Office 365is Microsoft&#rsquo;s cloud approach to content collaboration and email services. It provides a complete office experience…completely in the cloud! Available services include:

Office 365 Deployment Models

Even though companies usemost of the same Office 365 services, every use case is unique. This leads to four typical deployment models for O365.

Azure AD Pure Cloud

  • Master User Location - Azure Active Directory
  • User Credentials - Azure Cloud user credentials
  • Functionality - Delivers available Azure functionality

Azure ADConnect

  • Master User Location - On-PremisesActive Directory
  • User Credentials - Password hash sync for user credentials
  • Functionality - Delivers available Azure functionality

Azure ADFederation

  • Master User Location - On-PremisesActive Directory
  • User Credentials -On-Premises user credentials
  • Functionality - Delivers most Azure functionality

Pass-through Authentication

  • Master User Location - On-PremisesActive Directory
  • User Credentials -On-Premises user credentials
  • Functionality - DeliversmostAzure functionality

Office 365 Deployment Model Components

The post Office 365 Deployment Models appeared first on VMware End-User Computing Blog.

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Announcing the VMware Workspace ONE Dev Center on VMware {code}

Developers and app enthusiasts rejoice! We are excited to announce that VMware {code}&#rsquo;s latest addition: the VMware Workspace ONE Dev Center! VMware {code} will now host a wealth of ongoing developer focused content and support for Workspace ONE and VMware AirWatch unified endpoint management (UEM) and enterprise mobility management (EMM).

As we look at customer&#rsquo;s top-of-mind IT initiatives and trends, we consistently see a need for enabling employees with consumer simple and secure experiences that drive productivity. The Workspace ONE Dev Center helps enable enterprise developers to easily add enterprise security and management features and improve the mobile app experience.

Within the Workspace ONE Dev Center, developers will find in-depth overviews of how to securely integrate their enterprise mobile apps with Workspace ONE for:

  • Single sign-on (SSO);
  • Application passcode;
  • App tunneling;
  • Data leakage protection; and
  • More.

The resource section will include sample code, product updates, tutorials and other developer-friendly documentation updated on an ongoing basis.

Keeping Up with the Workspace ONE Developer Community

Our product teams consistently focus on making it easier for developers to build additional security, user experience enhancements and productivity workflows into enterprise mobile apps. The Workspace ONE Dev Center will have an ongoing blog series targeted toward developers, which will feature updates on releases, new sample code and tutorials, enterprise developer insights and more.

Get Involved: Join VMware {code} Alongside Nearly 3,800 Developers & Experts

VMware {code} has the fastest-growing developer community devoted to virtualization, cloud computing, DevOps and other topics. When you join VMware {code}, you have the opportunity to connect with VMware experts in the community and participate in outreach programs, including the VMware {code} Speaker Bureau. Sign up now.

Jump into the Conversation on Slack

Anyone who signs up for VMware {code} automatically receives a personal Slack invite within seconds. The VMware {code} communityalready has over 2,500 participants on Slack. Join todayand receive your personal Slack invite.

Want to learn more about Workspace ONE, our award-winning digital workspace solution? Simply click here to sign-up for a free hands-on lab.

Because you liked this blog:

  • Welcome to VMware: A New Hire’s True Story of Lost Luggage, Bug Registers & Workspace ONE
  • VMware Acquires Apteligent: Analytics for the Digital Workspace
  • Better Together: Workspace ONE & Office 365

The post Announcing the VMware Workspace ONE Dev Center on VMware {code} appeared first on VMware End-User Computing Blog.

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What’s New in VMware Horizon 7.2 and Horizon Client 4.5

We have just announced the general availability of VMware Horizon 7.2 and Horizon Client 4.5. This is a significant release for our flagship product, with improvements across the board—from scalability and user experience to deep technical innovations and improved policy controls. Let us dive straight in and highlight the key technical advances this release delivers.

Horizon 7.2

What&#rsquo;s New Highlights

Horizon Help Desk Tool
  • Provides user-session details for the Horizon 7 environment.
  • Single console for troubleshooting and solving user issues.
Workspace ONE mode
  • Forces using Workspace ONE when the client supports it.
  • Optionally blocks clients that do not support it.
Reuse AD account for instant-clone pool
  • Create a new computer account only if it does not exist.
Graphics settings from snapshot
  • SVGA settings / vGPU profile from master snapshot.
ADM template removal
  • Only ADMX in 7.2.
Increased scale
  • Pod , Cloud Pod Architecture, and Connection Server.
Storage improvements
  • Storage DRS cluster, storage policy-based management, encryption, local storage.

Horizon Help Desk Tool

The Horizon Help Desk Tool provides a tailored troubleshooting interface for the help desk that is installed by default on the Connection Servers. To access the Horizon Help Desk Tool, navigate to https:///helpdesk, where CS_FQDN is the fully qualified domain name of the Connection Server, or click the Help Desk button in the Horizon Administrator console.

The Horizon Help Desk Tool reduces workload for administrators and provides quick troubleshooting and metrics for the help desk.

The tool allows help desk staff to easily perform the following tasks on the user machine:

  • Restart, Logoff, Reset, and Disconnect
  • Remote Assistance
  • Send Message

You can obtain the following metrics for the client and virtual machine:

  • Client
    • Username
    • Client IP, Name, and OS
    • Protocol, TX Bandwidth, and Frame Rate
  • VM
    • Computer Name
    • Agent Version
    • Session State and State Duration, Logon Time and Duration, and Session Duration
    • CPU, Memory, Latency, and Logon Segments
    • Connection Server
    • Pool
    • vCenter

To get logon segments in the help-desk feature, you need to enable timingProfiler writes to the event database on each Connection Server:

vdmadmin -I -timingProfiler -enable

For detailed information on the Horizon Help Desk Tool, see the VMware blog post Help&#rsquo;s on the Way with the New VMware Horizon Help Desk Tool.

Watch this quick demo of the Horizon Help Desk Tool to see it in action:

Workspace ONE Mode

Workspace ONE mode secures access to Horizon 7 by allowing applications and desktops to launch only from Workspace ONE. This setting enforces access policies per application or per desktop. You enable Workspace ONE mode on the Connection Servers. When a user connects to a Workspace ONE mode-enabled server in Horizon Client, they are redirected to the Workspace ONE portal to launch desktops or applications, and the Horizon Client will no longer show other items that are available to launch. You also have the option to disable clients that do not support Workspace ONE mode.

See Workspace ONE mode in action in this short demo:

Reuse AD Account for Instant-Clone Pool

You can now rebuild a virtual machine in an instant clone and keep all machine assignments by reusing the computer account.

Graphics Settings from Snapshot

Instant-clone desktop pools inherit graphics settings from the vCenter Server parent-VM snapshot:

  • Memory
  • Number of monitors (with a new maximum of four)
  • Resolution

Just as with the SVGA settings, the vGPU profile for an instant-clone desktop pool is automatically selected when you select the snapshot of the vCenter Server parent VM.

All Active Directory Group Policy Templates Are Available as ADMX

All policy settings have been migrated to ADMX, and ADM is now deprecated and no longer included with Horizon 7. With all settings now in the ADMX templates, managing Horizon 7 is more streamlined and simpler than ever because now all templates can be placed in a central store, and no redundant copies need to be made into Sysvol.

Scalability

Horizon 7.2 increases scalability for Cloud Pod Architecture deployments to now support up to 120,000 sessions across 12 View pods and five sites. Additionally, Horizon 7 can now support 4,000 desktops with a single VMware vCenter Server for linked-clone, full-clone and instant-clone deployments.

Local Storage Support for Instant Clones

You now have the option to use local storage as a low-cost storage tier for instant clones. However, for high-availability events, this requires careful pool capacity planning and adds complexity to vSphere host maintenance, which you would not have with vSAN.

Ability to Select Storage DRS Clusters for Full Clones

It is no longer required to select all storage devices belonging to a Storage DRS Cluster; you can now directly select the cluster for easier administration.

vSAN and Storage Policy-Based Management Improvements

Horizon 7.2 adds support for vSAN encryption and provides updated storage policy-based management for finer granularity.

Horizon Agent 7.2 for RDSH

What&#rsquo;s New Highlights

Smart Policies for applications
  • Extend support from desktop to remote applications.
Session pre-launch
  • Launch application on broker login.
  • Can be enabled per application.

Smart Policies for Applications

Smart Policies give administrators granular control of a user&#rsquo;s desktop experience. You can dynamically control a variety of Horizon 7 features based on user, device, and location. Horizon 7.2 now introduces Smart Policies for RDSH applications. Smart Policies for applications, together with tags, can control the behavior of published applications.

Following are client properties mapped to User Environment Manager properties:

Volatile Registry Key User Environment Manager Property Value
viewClient_Broker_GatewayLocation Client location Internal/External
viewClient_Launch_Matched_Tags Launch tag(s) Tags (comma)
viewClient_Launch_ID Pool name Pool ID

Edit the Connection Server settings to add a tag for a desktop pool. The tag can be any string value, for example, Internal or External.

Then, from User Environment Manager, create a Smart Policy and reference the tag name.

Or if you want this policy to apply only to specific applications, you can make the condition more specific, for example, only for applications that have Secure in their pool name:

But remember that the pool name that launched the session is evaluated at user-session launch time, so you cannot differentiate between applications on the same farm. If you want to differentiate, separate the applications with nonmatching settings into different farms and use OR to add all the applications to the conditions.

Session Pre-Launch

Administrators can configure a published application so that an application and remote desktop session are launched immediately after a user has authenticated to the Connection Server. When the user starts the session from Horizon Client, the session loads almost instantly. The pre-launch setting enables faster start times for frequently used applications. From the Horizon 7 Administrator console, you can configure pre-launch, as follows:

It is recommended to enable this option only for applications that the user will almost certainly use immediately after launching, to minimize unnecessary load on the farm. To further reduce impact, you can set a timeout for unused pre-launched applications, as follows:

To minimize impact even further, you can set a reasonable maximum amount of users, as determined by testing on the RDSH servers, and configure session load-balancing based on CPU and memory load, leaving enough headroom for boot storms.

For more information, see Configuring Load Balancing for RDS Hosts in View Administration.

Horizon Agent 7.2

What&#rsquo;s New Highlights

Recursive Unlock
  • Single unlock of the client device also unlocks the virtual desktop or published desktop.
USB over virtual channel
  • USB-redirection port consolidation.
HTML5 content redirection (beta)
  • Redirect HTML5 from agent to client.
Blast Extreme SHA-256
  • Upgraded to use the latest security algorithms.
Horizon Agent DX11
  • Complete rewrite of the D3D9 renderer.
Skype for Business GA
  • General availability.

Recursive Unlock

The Recursive Unlock feature unlocks all remote sessions after the client machine has been unlocked. After the user logs in to the server, remote sessions such as published applications, RDSH desktops, and Windows desktops are unlocked. This feature removes unnecessary authentication steps for the user.

Requirements for this feature include:

  • The Windows client device must be domain-joined
  • The user logging in to the client must be the same user logged in to the remote session
  • Enable the client setting Log in as current user
  • Enable the Group Policy setting Unlock remote sessions when the client machine is unlocked in ComputerPoliciesVMware Horizon Client ConfigurationSecurity.

USB over Virtual Channel

You can enable USB redirection without opening the firewall port 32111. USB over virtual channel allows USB over a side channel.

Configure this registry setting as follows:

  • Key path: HKEY_LOCAL_MACHINESOFTWAREVMware, Inc.VMware VDMAgentConfiguration
  • Key name: UsbVirtualChannelEnabled
  • Key value: true

HTML5 Redirection (Tech Preview)

The HTML5 redirection feature allows video content redirection for websites that do not use Adobe Flash Player. Benefits of this feature include reduced CPU usage and smoother video playback.

HTML5 redirection requires:

  • Windows 7 or Windows 10 Enterprise for the agent and client OS, with VMware Horizon 7 HTML5 redirection package (available by request)
  • Google Chrome 58 with extension, from Chrome Web Store
  • Setting URL lists in the registry, for example:

[HKEY_LOCAL_MACHINESOFTWAREPoliciesVMware, Inc.VMware HTML5MMR]

"enabled"=dword:00000001

[HKEY_LOCAL_MACHINESOFTWAREPoliciesVMware, Inc.VMware HTML5MMRUrlWhiteList]

"https://vimeo.com/*"=""

"https://www.youtube.com/*"=""

Note: Tech Preview features and capabilities arenot supported for production deployment. These features are available to test in a lab or UAT environment as a preview of potential upcoming innovations. You can provide feedback to improve these features throughVMware Communities.

Horizon Virtualization Pack for Skype for Business

Optimized audio and video calls are now possible with Skype for Business inside a virtual desktop without negatively affecting the virtual infrastructure and overloading the network. All media processing takes place on the client machine instead of in the virtual desktop during Skype audio and video calls. Using native Skype codecs, bandwidth usage is equivalent to native Skype for Business calls.

For detailed information on this feature, which is now generally available, see the VMware blog post VMware Horizon Virtualization Pack for Skype for Business (Beta) Is Now Available!.

Horizon Client 4.5

The Horizon Client has been updated, too, with availability of an XBox One Client in the Windows store, a new installer UI for Windows, dual-monitor support for HTML Access, SSO for RHEL/CentOS 7.x, and KDE and CDR support for Linux.

What&#rsquo;s New Highlights

For more information, see the Release Notes on the Horizon Clients Documentation page.

With all these great additions, it is easy to see why we are so excited about this release. We invite you to see it all yourself by visiting the Horizon 7.2 download page and the Horizon Clients download page.

 

The post What&#rsquo;s New in VMware Horizon 7.2 and Horizon Client 4.5 appeared first on VMware End-User Computing Blog.

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Mercy Innovates from the Data Center to the Patient Bedside

Mercy is an integrated healthcare organization with 43 hospitals and more than 700 physician practices and outpatient facilities, serving more than 3 million patients a year. Through technology, Mercy wants to be better partners with their patients, giving them more guidance and preventing problems before they happen.

Mercy received the 2016 HiMMS Nicholas E. Davies Award of Excellence for using health information technology to improve patient care and the bottom line. VMware helps Mercy innovate in healthcare from the data center to the patient&#rsquo;s bedside.

  • Mercy&#rsquo;s goal is to analyze data to provide better outcomes for patients – making sure they have the right product for the right patient at the right time - and also to keep that data secure with VMware NSX and VMware vRealize Automation.
  • Mercy is using the VMware vCloud Air partner network to provide general healthcare-class hosting
  • Mobile devices increase care in patients&#rsquo; homes, extending their clinical care team. Mercy also uses the tablet-based Mercy Bedside app, managed by VMware AirWatch, which patients and their families can use while in the hospital to ease the care process.

“The role that VMware has played … really is enabling the technology. Building these solutions is impossible without the ability to utilize technology as seamlessly as we use our stethoscopes.&#rdquo;
—Todd Stewart, Vice President of Clinical Integrated Solutions, Mercy

Learn more about innovative solutions for healthcare at vmware.com/solutions/industry/healthcare.

Because you liked this video:

  • VMware Horizon VDI Powers WCH’s Hospital of the Future
  • Case Study: Halton Healthcare Modernizes Data Centers & Expands with New Hospital
  • American Red Cross Uses VDI for Faster Disaster Relief

 

The post Mercy Innovates from the Data Center to the Patient Bedside appeared first on VMware End-User Computing Blog.

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NEW WHITEPAPER: VMware AirWatch Windows 10 Unified Endpoint Management Reviewer’s Guide

TheVMware AirWatch Windows 10 Unified Endpoint Management Reviewer’s Guideis now available! This guide outlines the waysVMware AirWatch® 9.1 Enterprise Mobility Management™ addresses the challenges of traditional PC management, providing a smarter way to deploy, control, and manage your organization&#rsquo;s PC fleet.

Figure 1: Pain Points of Traditional Management Solutions

While traditional approaches use multiple administrative tools to manage the PC life cycle, VMware AirWatch unifies enterprise mobility management in a single console view. This approach simplifies security, providing a single point-of-reference for key device management configurations.

This guide describes the benefits, features, typical use cases, and best practices for configuring Windows 10 deployments. Use the exercises in the VMware AirWatch Windows 10 Unified Endpoint Management Reviewer&#rsquo;s Guide to learn how to configure security profiles, compliance settings, and device restrictions with VMware AirWatch Enterprise Mobility Management, andevaluate VMware AirWatch Windows 10 management capabilities.

The post NEW WHITEPAPER: VMware AirWatch Windows 10 Unified Endpoint Management Reviewer’s Guide appeared first on VMware End-User Computing Blog.

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Custom Web Development in a Crunch

(Left to right) Senior UX Architect, Drew Malcolm; Director, User Experience, Nick Sabadosh; Visual Designer, Jeremy DeJiacomo;User Experience Designer, Xi Bi and User Experience Designer, Mithila Tople at Connect 2016.

Connecting at Connect

Our annual end-user conference (this year, part of VMworld 2017) brings together thousands of enterprise mobility enthusiasts, partners and customers. It’s the perfect opportunity to not only collect valuable insights, but also to observe firsthand how users interact with our products. To motivateattendees to provide feedback, we offered custom avatars at Connect 2016.

In my previous post, “The Avatar Experience,” I explained how our user experience(UX) team conceived and developed a custom avatar production process. However, before going down this path, our team needed to determine what kind of data to gather and the best format for doing so.

[In case you missed it, readThe Avatar Experience.]

We faced several limitations, including booth space and face time with attendees. We wanted in-depth feedback, but could only collect it during limited session breaks or in a way that allowed participants to complete on their own time. We also needed to define use cases and the types of users who should participate. We considered many factors as we set out to find the optimal solution.

In this post, I&#rsquo;ll discuss our UX team&#rsquo;s collaborative effort to develop, test and roll out a dynamic, interactive feedback website at the conference. We began with a simple brainstorming session, revealing two distinct approaches to collect feedback from IT admins, which were:

  1. Provide survey questions on printed cards,categorized by persona type so participants could choose which categories they identified with most. Attendees could turn in completed cards for a custom avatar.
  2. Provide a digital survey on tablet devices through an online link.

Our interactive website was the result of an iterative process, which included brainstorming and requirements development to research, design and prototype development, ultimately leading to a solid platform to test and refine.

Using physical cards, we coulddirectly interact with different types of IT admins, but we decided this low-tech approach would be too cumbersome both at the event and when it came to analyze findings. So, we decided on a hybrid approach, tying in our avatar incentive.

Everyone loved the idea, but even on a small scale, creating a new website within a compressed timeline would be no easy feat, on top of our team&#rsquo;s already heavy workload. We had weeks to pull it together, instead of months, so we rallied to make our idea a reality.

Getting Started

As with any design process, we began gathering requirements and answering a series of critical questions, including:

  • What does the site need to accomplish and how?
  • What kind of data do we want?
  • What questions do we need to ask participants and how should we categorize these questions?
  • How should we engage and incentivize participants?
  • How do we get this data into a consumable format?

Because our timeline was tight, we answered some of these questions as we built the site. We primarily focused on our users and the process they would need to complete in order to receive their avatars.

Ensuring that they understood exactly what we were asking them to do every step of the way was paramount. To ease them into the workflow, we needed a page that would introduce them to the concept and what to expect. The more transparent the experience, the easier it would be for participants to complete.

We moved the project to Sketch to create a clean aesthetic that aligned with the company&#rsquo;s brand.

We also focused on the type and breadth of data that we wanted to collect. We defined specific demographic data we needed to obtain, as well as detailed information about our participants&#rsquo; profiles, such as their industry, device types and counts.

[Related: Breathing New Life into UX Research]

Building the Foundation

We started with the basic functions that the website needed to provide participants, including:

  • A quick overview of the task at hand.
  • A mechanism to gather basic data about each user.
  • A simple way to capture and upload their pictures to create custom-made avatars.
  • A simple way to display and answer survey questions.

Our Senior UX Architect, Drew Malcom, developed a responsive framework so participants could easily access the site on both laptops and mobile devices. Our Design Strategist, Kyle Barry, defined how to port the data collected into a consumable format that we could analyze down the road. Then, we created a complete infrastructure, from hosting the site on our servers to engaging users on the site once their feedback was submitted.

We also developed a system so our visual design team could track custom-made avatars, includingwho created them and when they were sent. From here, our team defined the user flow and how all the elements worked in concert from screen to screen.

We developed an email template to provide a secure way to deliver completed avatars to their corresponding users.

Playing with Patterns

While the exact list of questions we wanted to ask customers was not yet identified, we knew there would be a significant number. A card user interface (UI) pattern was a handy format to iterate upon because it allowed for multiple functions within one container.

We determined that we needed to find a way to randomize the cards to prevent users from only answering the questions at the top of the list.

Testing and Refinement

Once the site was up and running, we moved to testing. The team identified internal participants and facilitated a series of usability testing sessions. We recruited participants from departments across the organization to best simulate the real-world perspectives of IT admins on both laptops and mobile devices.

A series of usability tests with internal participants helped our team quickly identify usability bugs and refine the overall experience.

Testing proved extremely valuable because it helped us uncover a variety of usability bugs, such as image preview functionality. We discovered our image upload function displayed the wrong image, confusing users.

And, we identified a variety of UI issues. Users weren&#rsquo;t able to differentiate between the various question types because our color selection and icons translated too similarly, and our validation states were not clearly conveyed. Findings like these led to refinements such as the development of question tag naming conventions, so users clearly understood what each meant and what to expect. Our findings not only allowed us to quickly iterate on and develop various refinements to our website, but also enabled us to see just how receptive users were to the experience.

[Related: Inside the Mind of a UX Designer]

Launch Time

Thanks to an iterative process and tight collaboration, our team moved nimbly from conception and design to prototyping, testing and refinement. We created a thoughtfully designed, fully functional website in just weeks. Our solution successfully met our needs by providing an easy way to engage attendees at Connect and gather valuable feedback data at our booth, outside the event and even after it concluded. Perhaps best of all, the data we collected supplied us with real-world, actionable insights.

[Related: Building Great Technology Starts with Building a Great Team, Part 1]

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