Nick Fritsch

What’s New in Skyline – April 2020 Update

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Skyline is VMware’s proactive self-service support service, available to all customers with an active Production or Premier Support contract with VMware. Skyline identifies potential issues and security vulnerabilities within customer environments. For each finding, a recommendation is provided to help you avoid the issue, or secure the environment. Additionally, configuration recommendations are provided. And finally,

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Role-Based Access Control Now Available in Skyline Advisor

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We are excited to announce new features and functionality within Skyline Advisor. These new features are immediately available to you, and does not require an upgrade to your Skyline Collector. The new features available today within Skyline including the following: Role-Based Access Control for Skyline Advisor New First Observed Date for Findings, and Affected Objects

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Transforming the Customer Support Experience in 2019 – Year in Review

As we launch into the year 2020, it’s important to reflect on the past year. Before we jump into the new year, I wanted to reflect upon last year, and the many accomplishments VMware has made to transform the customer support experience. With that said, and without further ado, let’s reflect upon 2019.   2019

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Announcing Updates to VMware Skyline – November 2019

We are excited to announce a number of updates to VMware Skyline. Skyline is VMware’s proactive support service, which identifies potential issues in your environment, and provides recommendations for how to avoid each potential issue, before it occurs. The following updates are made available via a combination of Skyline Collector version 2.3 and updates to

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Upgrade Recommendations and Product Interoperability Checks Now Available in Skyline

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We are excited to announce the general availability of Upgrade Recommendations within VMware Skyline. Announced at VMworld US, a Upgrade Recommendation consolidates multiple findings into a single recommendation. That recommendation will be to upgrade, or patch, a specific product within your environment. Furthermore, Skyline automatically performs a product interoperability check for the proposed upgrade. This

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Set Email Notification Preferences for Skyline

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New within Skyline Advisor is the ability to configure email notification preferences. Similar to the new features within Skyline Collector, the ability to be notified by email has been a popular customer feature request. Customers can now be notified of important Skyline events without logging in to Skyline Advisor.   Email Notification Preferences Customers can

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Announcing VMware Skyline Collector 2.2

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Today, we are announcing the availability of Skyline Collector 2.2. Skyline Collector 2.2 delivers two features frequently requested by customers. The first is the ability to modify the root password expiration. The second allows customers to use their own web server certificates for securing the connection from the Skyline Collector user interface and the customer’s

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New and Improved VMware Premier Support Offering: Announced at VMworld US 2019

On August 26th, 2019, at VMworld US, we announced a new and improved Premier Support offering. We streamlined our Premier Support services into a new single offering, called VMware Premier SupportTM. This will enable VMware to give customers the “white glove” experience, the best in customer care that VMware offers, accelerating outcomes for customers business

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What’s New: VMware Skyline at VMworld US 19′

We are excited to share that nearly 4,000 customers have adopted Skyline, and are receiving proactive support from VMware. Skyline’s hyper-growth is fueled by customers wanting a more proactive and predictive experience that helps them focus on innovation by avoiding problems. Since launching Skyline in early 2018, it has become one of VMware’s largest cloud

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VMware Skyline: Adopt on the Spot at VMworld US 2019

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At VMworld US 2019, you will have the opportunity to adopt VMware Skyline, on-the-spot. Skyline team members will be available during the conference to assist customers with adopting Skyline. Any customer who adopts Skyline at VMworld will receive a Skyline t-shirt. And for those who do adopt Skyline at VMworld, you can pick-up your t-shirt up

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