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Introducing the Skyline Collector 1.2, Now GDPR Compliant

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We are excited to announce the release of the Skyline Collector 1.2. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support. With proactive support, GSS can notify you of potential issues and areas of risk within your vSphere and NSX environments. Most noteworthy, proactive support is available at no additional cost to customers with an active Production Support or Premier Services contract.

Please sign up for the Managed Access Program if interested in learning more about proactive support. Premier Services customers should contact their Support Account Manager/Support Account Engineer for information how they can begin receiving proactive support from VMware today.

GDPR Compliant

With the release of the Skyline Collector 1.2, Personally Identifiable Information (PII) is no longer sent to VMware as part of the collected product usage data. We identified a few scenarios where usernames and email addresses were collected within the product usage data. Now, with the release of the Skyline Collector 1.2, usernames and passwords are no longer sent to VMware within the collected product usage data.

Personally Identifiable Information (PII) no longer sent to VMware

Personally Identifiable Information (PII) no longer sent to VMware

Furthermore, once upgraded to the Skyline Collector 1.2, we have retroactively removed usernames and email addresses from previously collected product usage data. This completes the process of becoming GDPR compliant with regard to the product usage data collected by the Skyline Collector for the purpose of delivering proactive support.

You are required to upgrade to the Skyline Collector 1.2 to prevent PII from being sent to VMware. As an additional measure, any PII collected from previous versions of the Skyline Collector (1.1.x, 1.0) will be scrubbed from the system on a scheduled basis. For that reason, we recommend upgrading your Skyline Collector to 1.2 as soon as possible. We will be decommissioning earlier versions of the Skyline Collector in the future. Use the VAMI (Appliance Management UI) to check for and install Skyline Collector updates. You can access the VAMI by browsing to the IP address or FQDN of the Collector, port 5480 (i.e. IP address/FQDN:5480)

Check for and Install Updates to the Skyline Collector appliance within the VAMI.

Check for and Install Updates to the Skyline Collector appliance within the VAMI.

NSX Manager

In the past, when configuring NSX for product usage data collection, credentials to both NSX Manager and the NSX Controllers were required. Skyline Collector 1.2 no longer requires direct access to NSX Controllers. For micro-segmentation and vShield endpoint customers, where NSX Controllers are not required, this further simplifies the Skyline Collector configuration process.

Add an NSX Manager wizard within the Skyline Collector 1.2.

Add an NSX Manager wizard within the Skyline Collector 1.2.

The Skyline Collector requires a user with read-only permissions to NSX Manager. NSX Manager has a built-in, read-only role, named Auditor. We recommend creating a user with Auditor role permissions for adding an NSX Manager to the Skyline Collector for collecting product usage data.

Learn More About Skyline

You spoke, we listened. At VMworld 2017, during the Pat Gelsinger and Michael Dell QA session, the first question that was submitted by you, our customers, was regarding improving the overall quality of VMware support. VMware Skyline is just one of the ways we’re using a combination of technology and people to improve our customers’ support experience.

Watch and listen to Pat’s response during the QA session with Michael Dell during the Day 2 General Session at VMworld 2017.

Visit the VMware Skyline Overview page to learn more about proactive support delivered by VMware.

The post Introducing the Skyline Collector 1.2, Now GDPR Compliant appeared first on Support Insider.

New KB articles published for week ending 13th May 2018

Datacenter

VMware response to CVE-2018-8897
Date Published: 2018/5/8

VMware vCloud Availability for vCloud Director

Storage Requested values are reported incorrectly for Organization VDCs that contain replicated VMs in vCloud Director
Date Published: 2018/5/8

VMware Fusion

Boot Camp virtual machine and the virtual machine stored on ExFAT partition cannot be powered on at the same time
Date Published: 2018/5/8

VMware vRealize Log Insight

VIDM are users unable to authenticate to vRealize Log Insight 4.x
Date Published: 2018/5/8

VMware NSX SD-WAN by VeloCloud

Local Web User Interface Access of the VMware NSX SD-WAN Edge by VeloCloud is disabled by default
Date Published: 2018/5/9

VMware vRealize Operations Manager

vRealize Operations Manager 6.7 dashboards not visible in the vSphere 6.7 Web UI
Date Published: 2018/5/10

Using VIDM to access vRealize log Insight in vRealize Operations Manager
Date Published: 2018/5/10

VMware SDDC Manager

VMware Cloud Foundation R0->R1 Upgrade Guidance
Date Published: 2018/5/10

Some Services on the SDDC Manager Controller Virtual Machine do not start automatically after a reboot
Date Published: 2018/5/12

VMware Application Proxy

How to enable SSH in VMware Application Proxy 1.0
Date Published: 2018/5/10

VMware ESXi

Handling I/O failures in virtual machines due to degraded SW RAID-1
Date Published: 2018/5/11

VSAN

Veritas NetBackup 8.1.1 with VMware vSAN datastores
Date Published: 2018/5/11

Veritas NetBackup KB Articles
Date Published: 2018/5/12

The post New KB articles published for week ending 13th May 2018 appeared first on Support Insider.

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New KB articles published for week ending 6th May 2018

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VMware vRealize Operations Manager

Unable to select virtual distributed switch port groups while deploying vRealize Operations Manager through the plugin UI in vCenter
Date Published: 2018/04/30

Cassandra corrupted system schema files in vRealize Operations Manager 6.x
Date Published: 2018/04/30

VMware NSX-T

FQDN cannot be used for NSX Manager API in NSX-T Tile
Date Published: 2018/04/30

VMware vSphere Replication

Unable to upgrade replication server from 6.5.1 to 8.1.0.1 due to missing “vSphere_Replication_Migrate_AddOn_OVF10 ” file in the ISO
Date Published: 2018/05/01

VMware ESXi

VMware Products and Intel® Software Guard Extensions (Intel® SGX)
Date Published: 2018/05/01

Support for Lenovo System x and ThinkSystem series servers IMM providers on ESXi 6.7 and later
Date Published: 2018/05/01

VMware Response to Reports on Spectre-NG
Date Published: 2018/05/03

VMware SDDC Manager

The VMware Imaging Appliance (VIA) 2.3.2 virtual machine fails to boot when running on ESXi 6.5/6.7 or Fusion 10.1.1
Date Published: 2018/05/02

VMware vSAN

vSAN HCL DB up-to-date health check is red for the fresh deployment without internet access
Date Published: 2018/05/03

VMware NSX for vSphere

Hillstone CloudHive v2.5, NSX 6.3, 6.4 (vSphere 6.5, 6.0 and 5.5) and NSX 6.2.4 (vSphere 6.0 and 5.5)
Date Published: 2018/05/04

VMware Horizon

VMware View Connection Server and CVE-2015-9251
Date Published: 2018/05/06

VMware vRealize Business for Cloud Standard

Intermittent “Internal Error” while navigating to Cluster base rate option in Business Management tab
Date Published: 2018/05/06

The post New KB articles published for week ending 6th May 2018 appeared first on Support Insider.

Top 20 vSAN articles for April 2018

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  1. Component metadata health check fails with invalid state error
  2. Best practices for vSAN implementations using Dell PERC H730 or FD332-PERC storage controllers
  3. vSAN Build Recommendation Engine Health fails
  4. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  5. “The ramdisk “vsantraces” is full” error reports in vSAN logging
  6. Replacing SSD disk on a vSAN cluster
  7. vSAN CLOMD daemon may fail when trying to repair objects with 0 byte components
  8. On vSAN 6.6 and 6.6.1 cluster, Testing health check fails randomly
  9. Diskgroups fail to mount due to heap exhaustion
  10. Certification of Dell PERC H730 and FD332-PERC Controllers with vSAN 6.x
  11. VMware vSAN 6.2 on disk upgrade fails due to CBT enabled virtual disks
  12. vCenter Server 6.0 Update 2 displays on non-vSAN enabled ESXi hosts displays the message: Retrieve a ticket to register the vSAN VASA Provider
  13. vSAN performance diagnostics reports: “vSAN is experiencing congestion in one or more disk group(s)”
  14. Virtual Machine with more than 64GB memory fails to Storage vMotion to vSAN cluster
  15. Initializing vSAN during boot takes a longer time
  16. “Host cannot communicate with all other nodes in vSAN enabled cluster” error
  17. “Virtual SAN Disk Balance” warning alarm during vSAN health check
  18. Deployment guidelines for running VMware vSAN and VMware vSphere VMFS datastores on a Dell H730 controller with the lsi_mr3 driver
  19. Cannot view or add vSAN Storage Providers in the vSphere Web Client
  20. A hard disk/magnetic disk in a VMware vSAN disk group fails

The post Top 20 vSAN articles for April 2018 appeared first on Support Insider.

Top 20 NSX articles for April 2018

  1. Deploying NSX Controller fails in NSX-v 6.3.3 and 6.3.4
  2. Guest Introspection memory usage spikes to 90+% or you see the error: “Lost communication with ESX module” in NSX-V 6.2.x and 6.3.x
  3. ESXi 5.5 and 6.0 hosts fail with a PSOD: VMCIEventDelayedDispatchCB@com
  4. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  5. At times certain controller APIs could fail due to cleanup of API server reference files
  6. “No NSX Managers available” error in the vSphere Web Client
  7. “The pending transaction requires xxx MB free space” error when installing VIBs
  8. NSX Edge file system becomes Read-only
  9. Upgrading from NSX-v 6.2.0, 6.2.1 and 6.2.2 to NSX-v 6.3.5 and later version fails
  10. Guest Introspection status reports “Warning: Guest Introspection service not ready”
  11. “Not Ready” Installation Status in NSX
  12. Cannot save Microsoft Office files to a shared directory on a virtual machine protected by VMware vShield Endpoint and an agentless anti-virus solution
  13. Creating Interface or sub interfaces on NSX-V 6.3.2/6.3.3/6.3.4 edges fails
  14. Logging in to the NSX Manager Command Line Interface (CLI) as admin fails after upgrade
  15. Virtual machines are stuck at 0% or 35% when powering on
  16. EAM fails with OutOfMemoryErrors
  17. vCenter Server access is blocked after creating a Deny All rule in DFW
  18. Windows VM with NSX Network Introspection driver lose TCP connectivity
  19. Backing up the NSX Manager to OpenSSH 7.x or later fails
  20. Heartbeat failure error of non-existing hosts in NSX Manager

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Top 20 vSphere articles for April 2018

  1. vCenter Appliance root Partition 100% full due to Audit.log files not being rotated
  2. “invalid credentials LDAP Error 49” error when starting Inventory Services in vCenter Server 6.x
  3. Important information before upgrading to vSphere 6.5
  4. Unable to log in to the root account of vCenter Server Appliance
  5. Component Manager services fail at starting Content Library Service
  6. Best practices for upgrading to vCenter Server 6.5
  7. How to reset the lost or forgotten root password in vCenter Server Appliance 6.5
  8. “fsck failed” error when starting vCenter Server Appliance
  9. ESXi host disconnects intermittently from vCenter Server
  10. Error “Logon failure: the user has not been granted the requested logon type at this computer”
  11. Large Java dump files created in the location /storage/log/vmware/perfcharts
  12. vmware-dataservice-sca and vsphere-client status change from green to yellow
  13. “Failed to verify the SSL certificate for one or more vCenter Server Systems” error in the vSphere Web Client
  14. How to unlock and reset SSO password in vSphere 6.x
  15. VCSA 6.5 fails to start with error: Failed to start file system check on /dev/disk…
  16. vCenter Server Appliance 6.0 services fail due to 100% usage of /storage/seat disk
  17. The vpxd process becomes unresponsive after upgrading to vCenter Server 5.5/6.0
  18. How to repoint vCenter Server 6.x between External PSC within a site
  19. How to reset Inventory Service database for vCenter Server
  20. ERROR certificate-manager ‘lstool get’ failed: 1

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New KB articles published for week ending 29th April 2018

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VMware vRealize Automation

vRealize Automation Management Interface: IaaS Certificates: “Error calling OpenSSL tools.” after upgrading to 7.3
Date Published: 2018/04/23

VMware SDDC Manager

VMware Cloud Foundation ESXi host upgrade fails at VUM_STAGE_TAKE_BACKUP
Date Published: 2018/04/23

A NETWORK_DOWN alert is generated in VMware Cloud Foundation installations with Arista switches when vRealize products are deployed
Date Published: 2018/04/23

VMware vCloud Director for Service Provider

Error while creating VDC using “POST /admin/org/{id}/vdcsparams” operation
Date Published: 2018/04/24

VMware vRealize Log Insight

Unable to Create Custom Extracted Field from Multi-line Events in Log Insight 4.x
Date Published: 2018/04/24

VMware Integrated OpenStack

Adding new Nova cluster to existing VIO deployments takes longer than 20 minutes
Date Published: 2018/04/24

VMware vRealize Operations Manager

vRealize Operations Manager 6.7 upgrade fails if IPv6 is disabled
Date Published: 2018/04/23

VMware vSphere Web Client

vSphere Web Client hangs after entering credentials after upgrade to vCenter Server 6.7
Date Published: 2018/04/23

VMware vRealize Configuration Manager

Configuring vRealize Configuration Manager from HTTP to HTTPS
Date Published: 2018/04/24

VMware vSphere Integrated Containers

VIC Containers Fail In Management Portal “Unexpected error, status: 400”
Date Published: 2018/04/24

VIC Appliance reports “An image does not exist locally with the tag” on Pushing Images
Date Published: 2018/04/25

VMware Validated Designed for Software-Defined Data Center

VMware SDDC on Dell EMC VxRail HCI
Date Published: 2018/04/25

The post New KB articles published for week ending 29th April 2018 appeared first on Support Insider.

XenApp 6.5 EOLに伴うXenApp 7.xへの移行

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Learn LIVE from Citrix Enterprise Architects at Synergy 2018

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How XenTegra Drives Sales with Citrix Synergy — And How You Can, Too

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